Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10104664
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Great sound and design
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have used this series since M3 and its only gotten better with each iteration. The M5s sounds fantastic, great nose cancellation, the design is an overall improvement over the previous generation. The new carry case is also sleeker. One thing i miss about M4 is the NFC quick connect, M5 didn't have a nfc tap to connect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Badapex, Thanks for sharing your experience with the Sony XM5 Wireless headphones. We're glad that you are happy with it. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. We also appreciate your feedback regarding NFC. This can help us improve in the future. Thanks for choosing Sony! -Craig
Get them if you like nice things.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these to replace my bose 700 quite comfort i got about 4 years ago and it seemes everything ia an upgrade. The battery seemes like it last for days on end. And I use them atleast 3 hours a day
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TannerM, We're glad that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
SAB XM5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had my doubts about these headphones, I Couldn't try them because they were not on display in the store, and still, they are not, because I often go to your store just because I like so much electronics in general. So I decided to exchange my brand new xm4 in order to try the XM5, I had read on Sony that these were the latest from Sony even though the XM4 had not been all that long on the market, and Sony was saying that the XM5 are the top of the line. So when I tried them they were effectively better than my XM4 and I kept them. About 15 days after having my XM5 I noticed that randomly they turned off while I was using them, It happened 3 times so I went back to the store and have them exchange for another XM5, and so far so good. The quality of sound is really crispy on the XM5 even better than on the XM4 which is hard to believe until you tried them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SABXM5, we're glad that you like the sound quality of the XM5. We're also sorry to hear that the headphones turn off randomly. Good to hear that the replacement works well.
In the default setting, the headphones use built-in sensors to detect when you wear or remove them and automatically turn the headphones on or off as needed. If you have trouble with the headphones turning off unintentionally, check the following:
When you wear the headphones over a cap, a scarf, or hair, etc., the sensors may not be able to detect that you are wearing them and may turn them off. To avoid this, be sure to set the earpads directly over the ears.
If the wearing detection still bothers you, disable the Automatic Power Off setting. You can do this using the Sony | Headphones Connect app: System → Automatic Power Off, and select Do not turn off.
If the issue is not still resolved, reset the headphones. If the issue still persists, then initialize the headphones. Note: Resetting the headphones will not delete the paring information, while initialization returns the headphones to the factory settings and all Bluetooth pairing information is deleted.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000673390.html?search=turn%20off%20
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Excellent sound quality with Noice cancellation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Resolved my Tele conference needs. Excellent sound quality with Noice cancellation feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PhilipJ,
Thanks for the 5-star review! We're delighted to hear that the WH-1000XM5 headphones have successfully resolved your teleconference needs! We put a lot of focus into making them excel in both music and communication. It's great that you are experiencing the excellent sound quality alongside the powerful Noise Cancellation feature, which helps keep your calls and work sessions completely focused.
Thank you for choosing Sony!
Best regards,
Dominick
Perfect for airplanes!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is top tier and the ability to quickly cover one side to hear around you is very handy. The music quality is also above average. Great headphones for traveling, and the battery lasts a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eric Great! We're please to hear that you like the noise canceling function, battery life, and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
So happy with purchase!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super light weight, good audio quality and does a great job at noise-cancelling. I've had these for over a year and I am very satisfied with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JessicaM!
Thanks so much for sharing your review with us.
We are thrilled to hear that you’ve been loving your WH-1000XM5 headphones for over a year now. It’s awesome to know they’ve become such a reliable part of your daily routine.
We appreciate you choosing Sony!
Best regards,
Estefany
Love everything
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them! I use them everyday and the battery lasts almost all day. They stay on well and the audio quality+noise canceling makes them that much better:)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aurora, Great! We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
Excellent Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones offer excellent noise cancellation and because they are very light can be worn for extended periods, such as during a long flight, without discomfort that some heavier headphones can cause. Sound quality is terrific and am overall very happy with these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JS88, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Love these headphones!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones ever. Love the noise canceling. I use the for work and gaming!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AshleyJ!
It's a truly pleasure to hear you feel the WH-1000XM5 are the best headphones, especially since you are getting great use out of the noise canceling for both your work and gaming needs.
We appreciate you choosing Sony!
Best regards,
Estefany
WH-1000XM5 Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for a long flight. The noise-cancelling worked great and I really like the simple functions on the right ear. Wore these for several hours and did not experience any discomfort. Battery life is great. Lasted the duration of our trip; 10 days, 4 flights with no charge needed. Would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JHill, We are happy you now have a great noise canceling headphones for your long flights. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony. Enjoy! Vincent
Amazing Quality and Best Noise Cancellation
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The XM5 headphones by Sony absolutely blew me away. First, starting off with the app. The app is super easy to use and makes adjusting audio and fine tuning the noise cancellation super easy. Moving onto the actual headphones, the sound quality the superb. There were notes and sounds I was unable to hear in my other pair of headphones and they do an amazing job at adjusting to your music tastes. Finally, the noise cancellation. I go skating a lot and find the area very noisey. I can barely hear anything with them on and the ambient noise mode makes it easy to talk to people or be aware of my surroundings if needed. Overall, 10/10 and I recommend these especially for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .We appreciate your detailed feedback, Floppa. We're pleased to hear that you like the ease of using the app, sound quality, and noise canceling function. Thank you for choosing Sony. Erin
Great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm used to my AirPods Pros, but wanted headphones. I tried Apple and Bose before these, but both were not as good. The quality of the headphones is very clear and the app they come with allows you to customize the sound to your preference.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review of the WH-1000XM5, SarahR. It’s great to hear that you found the sound quality excellent and appreciated the customization options available through the companion app. Sony's focus has been on delivering superior audio quality and the ability to personalize sound settings, which seems to have matched your requirements well.
We’re glad you overall had a positive experience, and we value your feedback!
Thanks for choosing Sony!
Gus
Really good sound but flimsy and expensive
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are a lot of reviews suggesting these headphones are lacking in durability. I agree with this. I had to get a replacement in the 1st year because one of the speakers were damaged. I had exclusively used the headphones at my office job without ever dropping them or transporting them. The replacement pair I got with the warranty about a month ago are still working normally. When they work, they sound great, though I do find the construction rather flimsy for the price point. I also own Bose QC45 and I find them to be much sturdier with similar sound quality. I will say the noise cancelling on the Sony headphones is significantly better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DerekE, We're glad that you like the audio quality. Sony takes into consideration all feedback to improve the performance and quality of our products. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thanks! ~Erin
Great audio & comfortable for glasses wearer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. It is comfortable and the noise cancelling feature is amazing! If this is your first Sony headphones, it is definitely worth it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Linh,
Very nice! We're glad to hear that you like the sound quality, noise canceling and comfortable design of the headphones. We appreciate the 5-star rating and thank you for supporting Sony!
-David
True noise canceling headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase, fell in love with Sony headsets. If you value high quality noise canceling headphones then don't even bother with other brands. Handwashed the case wigh no issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your wonderful experience with the WH-1000XM5, NinelM! We're thrilled to hear that you’re enjoying the high-quality noise cancellation and that our headset has become your top choice.
Regarding your mention of handwashing the case, we appreciate your attention to keeping your accessories clean. While it’s important to maintain your headphones and their case, we recommend following Sony’s official care instructions to ensure long-term performance and avoid accidental damage. For most Sony headphone models, it’s best to clean cases with a dry, soft cloth, and to avoid submerging them in water or using harsh cleaning agents, as some cases may not be water-resistant and moisture could lead to malfunction or affect their longevity.
Thank you again for your feedback and for choosing Sony. We hope your WH-1000XM5 headphones continue to provide an exceptional listening experience!
Best regards,
Gus
Sony Social Media Team
Best Headphones!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really comfortable, love the noise canceling and the shape of them, would definitely buy again!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JairR, this is great! We're also glad that you like the features of your headphones. Thank you for choosing Sony. Erin
Amazing Quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones fall nothing short when it comes to quality and comfort by far in my opinion the best headphones on the market !!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilmerO, Great! We're thrilled to hear that you like the quality and comfort. We appreciate your feedback and thank you for choosing Sony. Erin
You won’t regret your choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is amazing. The most comfortable headphones I’ve ever had. I got a pair for my fiancée and she absolutely loves them. The noise cancellation is awesome and the sound is incredible.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fernsky,
Thank you for the purchase! We're glad to hear that you like love the comfortable design, sound quality and noise canceling of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
Great headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im a truck driver, the battery lasts me 2 full days of driving. They are extemely comfortable, which is a requirement for me since i wear them at minimum 12 hours a day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Liter, Thank you for sharing your wonderful experience with your new Sony WH1000XM5! We're very happy to hear that you're impressed with the excellent battery life and comfortable fit of these headphones. Thank you for choosing Sony! -Sam
Pretty good headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went to bestbuy in search of the bose headphones but after trying these on, the music quality was just a tad bit better. My.only complaint is thay they feel a little flimsy. But the music quality is so nice and makes uo for it. But for the flimsiness, i would expect a little better price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jana, Your feedback is greatly appreciated! We're also glad that you like the audio quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin