Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10104664
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Definitely recommend!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love it! It's so comfortable and the sound is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DarkDragon, Thank you so much for your enthusiastic review of the WH-1000XM5! We're thrilled to hear that you find them comfortable and that you love the sound quality. Your recommendation means a lot to us. Enjoy your listening experience and thanks for choosing Sony! - Romeo
Incredible headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the best sound quality and noise cancelling i have ever experienced. Lightweight, well built and easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Businessface, We're pleased to hear that you're enjoying your new headphones. Thank you for choosing Sony. Erin
Best BT headphones for the money
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Bluetooth headphones yet.tge sound can't be beat and they can be worn for hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ernie,
Thank you for the purchase! We're happy to hear that you like the sound quality of your new Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
Noise Cancellation
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise canceling headphones I’ve gotten yet! Comfortable for long use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GuestBestBuyer, Thank you for your positive review! We're thrilled to hear that you find the WH-1000XM5 to be the best noise-canceling headphones you've experienced so far and that they are comfortable for long use. Thanks for choosing Sony! -Sam
Sony M5 better than Bose!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sold my m3's. these sound better and have a longer battery life. of couse the noise cancelling is great. just used them on a 3 hour flight sitting 2 rows away from screaming baby. i watched a movie hand did not hear the baby at all, even during quiet scenes. better than the bose headphones i have.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Corey, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Almost perfect, but needs a few tweaks.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really liked the headset, but had a few issues that caused me to ultimately return them. 1) Not having detailed control of the ANC would sometimes cause an issue where I could feel it rapidly switching between levels. 2)) There is no way to mute a phone call that I could find on the headset. This has been a complaint on every version of this headset and seems like it will never be addressed. 3) For some reason, the microphone array would think that my voice was background noise occasionally and would attempt to remove parts of it from the conversation. If you don't experience these issues, or feel that they aren't deal breakers, the headset is great. The Google Assistant integration was nice, allowing me to do so many things on my phone with the headset. The noise canceling, when working correctly, was amazingly good for both listening to audio and removing background noise when making calls. I really do wish they had worked out and hope that maybe the next version will add the improvements needed to make it perfect for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JarredF, Thank you for your feedback. While we're glad that you find these headphones almost perfect, we regret that it had to be returned. Sony takes into consideration all feedback to improve the performance and quality of our products and services.
Regards,
Erin
Best by far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best Noise-Canceling over the ear headphones I have ever used. The sound quality is second to none and the noise canceling feature is flawless. Also, these are very comfortable, much more so than the SM4 I used to have. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NewHP, Awesome! We're glad that you love the new WH1000XM5 wireless headphones. These headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for purchasing Sony! -Craig
Excellent sound quality.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and build quality,battery life………..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jjpt,
Great! We're glad that you like the sound quality, design, and battery life of the headphones. Thank you for choosing Sony!
-Ralph
Excellent audio. Average build quality.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio quality is excellent. The noise cancellation is very good. They are fairly lightweight, which is nice. But the build quality could be a little bit better for the price. The plastic feels rather cheap and I sometimes worry about them breaking. Not nearly as solid as the AirPods Max. But overall they are a good value.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bropruitai,
We're glad you are enjoying the superb noise cancelling feature of your WH-1000XM5. Good to know you point out the lightweight design and excellent audio quality that are noteworthy. We value your input and appreciate the feedback. The moving parts don't make the WH-1000XM5 fragile — the construction is solid and reassuring. The WH-1000XM5 were tested and build to last. Please contact us so we can get more information on this.
Please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for sharing your feedback! -Jess
Best for guys with a larger head, sound is okay
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right now the best sounding noise canceling headphones that fit my head. However, there not great. At the price I expected better sounding. But they fit my head which is the most important issue for me. I tried the top 4 in this class of headphones. It cancels out the noise well. But the music does not sound that great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RonM,
We are sorry to hear about your concern with the sound quality of your Sony wireless noise canceling headphones. We can isolate this issue by playing several different music and use different sources. When playing music, if the headset and the transmitting Bluetooth device are connected via an HFP or HSP Bluetooth connection, switch the Bluetooth connection to A2DP with the connected device. We can further isolate this issue by following the suggestions here: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html. Despite your concern, it's good to hear that you still like them, especially the noise canceling feature. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound.
We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com.
Sincerely,
Vincent
Highly Recommend!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony XM5's have been incredible but not without its issues. The sound quality is superb and better then anything I've used in the past in comparison. The only issues I've had is with connectivity and sound quality dipping noticeably with weird artificial noise that isn't present all the time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoesS, We appreciate your 4-star rating. We're also glad that you like the sound quality. Please ensure to download and utilize the headphones connect app. You can use the EQ settings to fine-tune your music.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Excellent Headphonesm
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the new Sony headphones. Did not have the earlier version so I can’t compare however these headphones are comfortable and extremely quiet on planes where I use them the most. Love the ability to speak and the system allows me to hear what is being said then going back to quiet after a few seconds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dooley139, amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
This product is worth it!!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE THESE HEADPHONES! The sound quality is incredible and headphones are incredibly durable. I love the off white color and modern style as well. Also, headphones usually hurt my ears after wearing them for so long but these are extremely comfy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Suzyb, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Best headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’d say these sony headphones are the best noise canceling headphones out there. The sound and quality are great and the battery life is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anon Great! We're delighted to hear that you're enjoying the sound, battery life, and noise cancelation. Thank you for choosing Sony. Erin
Sony Headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Quality. Great sound. Buttons could be better
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, HarisO!
We are glad to hear that you are enjoying the great quality and sound of your wh1000xm5. We aim to provide a top-tier audio experience, so it’s wonderful to know that the sound is hitting the mark for you.
We also appreciate your honest feedback regarding the buttons. We are always looking for ways to improve the tactile feel and ergonomics of our products, and we will certainly share your thoughts with our design team for future consideration.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Wonderful Noise Cancelling Headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The XM5 is a very comfortable, flexible noise cancelling headphone which has very great sound. They feel light and you forget that they're on your head after a while. The noise cancelling works great and I mainly bought them for traveling, but I use them at home when it's late at night.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi skynet, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! The light and rigid precision-engineered driver unit improves high frequency sensitivity for more natural sound quality. Sony unique technologies include a premium lead-free solder containing gold for excellent conductivity, Fine Sound Resistor for even power distribution, and optimized circuitry for an improved signal-to-noise ratio to ensure clear, consistent sound. Thank you for choosing Sony! -Carl
Love them!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed my first pair of headphones, and after some research I tried these and a few other brands at the store; these were the most comfortable, and in my opinion looked the best. Sound is great, noise canceling is great, and I could easily wear them all day
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aubree, Awesome! We're glad that you are enjoying the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Get it NOW!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and silent mode is nice as well. Def recommend. You'll have to get used to the settings first as they might be a bit difficult to adjust to your liking. Battery life is good too. Only con is it's not wster proof but i can manage with that.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JordanoL Awesome! We're glad that you like the sound quality and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great headphones! If you aren’t near an antenna
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These XM5 is great. Super lightweight, great noise cancellation, and solid price for what you get. Unfortunately, my job is near an antenna and due to this, I am picking up a rock radio station. I believe this may be due to lower quality components in the headphones which is disappointing. I can turn in my office chair and the clarity adjusts from the radio station. It really is disappointing because I purchased these headphones because I heard such positive reviews about the noise cancellation. I can’t listen to music or block out noise without hearing,” Every rose has its thorn” in my right ear. I’m sure anyone who is not working or living by an antenna can benefit from these great headphones. However, due to (assumingely) lower quality parts and the inability to even use the features it’s meant to offer; I cannot recommend this product. Just to add, I have used other headphones from different brands and no issues similar to this. I have tried resetting it to factory and no changes.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Liam, we appreciate you taking the time writing us your experience using the XM5. We'd love to help you troubleshoot your problem and turn this into a better experience.
If the effect of noise canceling is not sufficient, please try the following:
Make sure the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Light headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for traveling around anywhere I have tried the AirPods max but I like these more because they sound great and they are very light to wear. Which is a key feature for me the AirPods are to heavy to wear for long periods of time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nadeshot86, Awesome! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin