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Customer Ratings & Reviews

Your price for this item is $278.99
The comparable value price is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6103 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 85 Showing 1,681-1,700 of 6,103 reviews
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones I have ever owned. Great sound quality and comes with an actual case for everything. Battery life is 30 hours which is amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DevonM, That's really cool! We're thrilled to hear that you feel the WH-1000XM5 is the best sounding headphones that you've owned. It's good to know you are enjoying the top-notch sound quality, amazing battery life, and overall features of our industry-leading, Noise Canceling headphones WH-1000XM5. Thank you so much for your purchase! -Jess Sony_US

  • Rated 4 out of 5 stars

    Sony Noise Cancelling

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancelling is great however the volume I wish it was able to be louder. The headphones also slide a lot for example when I am doing planks they slide forward.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PaolaY,

      Thank you for the purchase! We're glad to hear that you like the noise canceling of the headphones. The volume/sound of the headphones will depend in the source, battery and environment that you're playing. We suggest using the Sony headphone connect app so you can adjust audio settings depending in your preference. These headphones features an adjustable slider (left and right) to ensure comfortable fit for long period of time. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Just an amazing product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had these for over a year and they have been amazing, the sound quality is amazing and the comfort it’s just wonderful, and the noise canceling is great too, great for music and movies and gaming as well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrandonR, Amazing! We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Best headphones on the market

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones on the market in its respective price range. Best noice cancelation on the market. By far more comfortable than the apple and Bose comparisons. Very adjustable within the app

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Paul, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    VERY GOOD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were the best headphones on the market (before the wmx6). They have very good noise cancelling and ambient noise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Abdiel,

      It's truly wonderful to hear that you consider your Sony headphones the best on the market before the new generation. Thank you for your fantastic 5-star review and for highlighting their very good noise cancelling and ambient sound features. Performance like that is what sets your Sony headphones apart and helps create an immersive listening experience.

      Thank you for choosing Sony—wishing you an amazing day!
      DiegoV. Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound incredible, recommended, I loved the color and they are very comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlejandroM, we're glad that you are enjoying your headphones. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    WH1000XM5 over ear BlueTooth Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable... very easy (no cord), nice Noise-Canceling capability.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RickyF,

      Thank you for the 5-star rating! We're glad to hear that you like the comfortable design and noise canceling of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Great for planes

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Planes seem louder than 20 years ago. I am likely wrong, but i needed these headphones. Wireless and noise canceling. I can listen to Audible without turning the volume all the way up. Perfect.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mergatroid, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, comfort, connect to multiple devices, and great noise cancellation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dblock, Fabulous! We're extremely pleased to hear that you are enjoying the excellent sound quality, comfort, ability to connect to multiple devices, and the impressive noise cancellation of your WH-1000XM5. Thank you so much for the perfect star review and for choosing Sony! - Romeo Sony_US

  • Rated 4 out of 5 stars

    Light weight and works great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    light weight headphones, noise canceling works great! can connect to 2 devices at once. My noise canceling feature broke the first month, but Sony replaced me with a new pair easy. Resting the headphones on your neck while not listening is not ideal. It is so tight that it is squeezing my neck. So far it is a great headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gamer, Great choice! We are glad to hear that you are enjoying your newly replaced WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Best ones yet.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality as to be expected from this range, super comfortable and the active noise cancelation is pretty amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JustinP, Thank you for the 5-star rating! We are glad to hear that you are happy with the sound quality and noise canceling of your new WH-1000XM5! Thank you for choosing Sony! -Carl Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Best headphones ive ever bought

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive never had a pair of headphones that provide such comfort and such grear sound quality at the same time. If anyone ever asked what headphones i would recommend, hands down its the XM5s

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Josh,

      Great! We're thrilled that you are enjoying the comfort and sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Better than beats

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the perfect headphones for the gym! I have had beats studios 3 before and they tend to hurt my head and ears after a while. These headphones are super comfy and the noise canceling works really good!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AdalbertoD,

      You made the right choice upgrading to the Sony WH-1000XM5! We're glad that you like the comfort and noise canceling function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best Headphones on the market

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sounds is unlike anything I’ve heard before from headphones. The companion app makes it easy to adjust the eq and get the sound just right. It’s very comfortable, I wear almost 7 hours a day at work.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HappyCoder, Great! We're glad that you like the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Top Tier Headphone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My girlfriend had bought this for me as an early birthday gift and it’s amazing. I used it during my long trip and barely had to charge it. The sound quality and the noise cancellation feature was great during my 15 hour flight.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi raymondndls, Awesome! We're glad you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Love the head phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think the quality of sound is amazing the head sets fit great! I think they are priced well for the quality and sound you get out of them compared to other brands! 5/5 rating love them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Greeksavage Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second time buying these headphones, only due to my dog having got ahold of my last ones. I enjoyed them then and now, great sound and I like the touchpad options on the right headphone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Destiny! Thank you so much for your wonderful review! It brings us great joy to hear that you chose the WH-1000XM5 headphones for a second time, even after your pup had a little fun with your previous pair. We’re thrilled that you appreciate the exceptional sound quality and the convenient touchpad controls on the right earcup, which allow for easy adjustments while you listen.

      Your loyalty means the world to us and we hope you continue to enjoy your headphones for years to come!

      Thank you for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    AMAZING SOUND AND NOISE CANCELLATION!!!!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife suffers from extreme over stimulation from sounds. THIS PRODUCT HAS CHANGED HER WHOLE WORK DAY, in the best way possible! If she has these on and I come home from work, she has no clue I am home. I can bang doors/drawers and she isn't bothered. I tried these on and it basically shut out the world. WOULD RECOMMEND HIGHLY!!!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EricE,

      Awesome! We're happy to hear that your wife loves her new Sony headphones. We appreciate the recommendation and thank you for choosing Sony!

      -David Sony_US

  • Rated 4 out of 5 stars

    Noise Canceling

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones that cancel noise really well. Perfect for sleeping because of their light weight. Sad when I use the headphones the headstrap doesn't go any tighter or shorter as I have a skinny shaped head and am 6ft tall.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CoryH, Thank you for the positive review! We're glad you're enjoying the excellent noise cancellation and lightweight design of your Sony WH1000XM5. We understand that finding the perfect fit can vary from person to person. We value your input about the lack of further adjustments on the headband and strive to continually improve our products to meet the expectations of our customers. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones for the Win

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the Air Pod Max, Beats, and Bose but these are my favorite out of these. Comfortable to sleep in, relax and workout I barely feel them. The sound A+

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello User233025,

      Thank you for choosing Sony!

      It brings us great joy to hear that the WH-1000XM5 headphones have become your favorite among your collection. We’re delighted they offer the comfort you need for sleeping, relaxing, and working out, all while delivering A+ sound quality. Your experience inspires us to keep innovating and providing exceptional audio products.

      Best regards,
      -Fred Sony_US