Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10104664
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Quality Sound
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding product with one of the best apps that let you tune the sound to your exact preference. Amazing bass and good noise cancelling, however not better than the Air Pods Max noise cancelling in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi number1hero,
Thanks for commenting! We are so happy to know your satisfaction with the exceptional sound quality, customizable settings through the Sony Headphones Connect app, and great noise canceling function of the WH-1000XM5. We truly appreciate your comparison about the noise canceling of these headphones to another brand.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got these for my son for Christmas. The headphones work great and he said the noise canceling is awesome! The zipper on the case broke right away…it’s almost as if the zipper was put on the inside. Hoping to reach out and get a new case for them.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, user923539!
We’re so glad to hear your son is enjoying the awesome noise canceling and performance of his WH-1000XM5 headphones! However, we are very sorry to hear about the issue with the carrying case zipper. That certainly isn't the experience we want for you or your son, especially with a new Christmas gift.
We would love to help get this resolved. Please reach out to our support team at socialsupport@am.sony.com with your contact information so we can assist you with this problem.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I truly love my headphones, and I really appreciate the great customer service Best Buy provides. I’m very happy with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nadah!
Thank you for your kind feedback! We are really happy to hear your positive experience with the WH-1000XM5 headphones.
We appreciate you choosing Sony!
Warm regards,
Estefany
Xm5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality and comfort! Been using them for a while and have been nothing but amazed. The noise cancelling and audio quality are what I look forward to the most when putting them on!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelE, Thank you for the great review! We're glad you like the excellent noise cancellation, incredible audio and comfortable fit of your Sony WH-1000XM5. It sounds like we hit the the mark with the WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Jess
Excellent product and service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a great experience with this product. The quality exceeded my expectations, delivery was quick, and the customer service was responsive and helpful.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AryanC,
Thank you for choosing Sony!
We're beyond pleased to hear about your great experience with the WH-1000XM5 headphones! It's wonderful to know that the audio quality has exceeded your expectations and that you found both the delivery process and Best Buy customer service responsive and helpful. Your experience motivates us to continue delivering high-quality products.
Best regards,
-Fred
best headphones ever
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amazing product, great quality and sound and top notch noise cancelling. It feels very light when wearing. i highly recommend this product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Noel, Great! We're glad that you're enjoying your new headphones. Thank you for choosing Sony. Erin
Great product and light weight
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using only for a week, Sound quality is great. Very light weight and spatial sound is good. What’s annoying, auto pauses music even if Im humming a song, have to figure out to stop that!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Planet51, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony! -Craig
Great quality headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great quality headphones and the sound quality is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Jordy!
We are absolutely thrilled to hear that you are impressed with the WH-1000XM5 headphones! It is incredibly rewarding to know that you recognize the really great quality and the excellent sound performance.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Great Headphones - Great Musicality and Great NC!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had these headphones for a few weeks now, and primarily bought them for the work environment. Later in the year, I will be transitioning to a noisy open cubicle floorplan, and that is why I bought this noise cancelling headphones. So far I am very impressed with the high quality musicality of the headphones, as well as the noise cancelling capabilities; my last corded NC headset was nowhere close to either in capabilities, but was fantastic at the time I bought them. This Sony headset has set the bar even higher! I now use them almost every workday, and some weekend days, just because they are so good. I highly recommend them to anyone, especially anyone using an Android phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelInNC. Great! We're are thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sonys
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound quality, easy to style, feels light.. Recommend to who ever is looking for a bass and treble clarity.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bryan Awesome! We're happy to hear that you are enjoying your new WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
Not Better Than Bose Ultra or Momentum 4
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good ANC headphones but the found the ear cups too small and shallow, not very comfortable to use. The stock sound is terrible, will need to EQ in the Sony app, but after EQ sound is not bad.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kendall! Thanks for taking the time to share your feedback on the WH-1000XM5 headphones. We're sorry to hear that the earcups weren't as comfortable as you'd hoped and that the initial sound profile didn't quite meet your expectations.
We understand that comfort is key, especially during long listening sessions, and we appreciate you bringing the earcup size and depth to our attention. This kind of feedback is valuable as we're always looking for ways to improve our designs.
It's great to hear that you were able to customize the sound to your liking using the Sony Headphones Connect app's EQ settings! We're also glad that you found the Active Noise Cancellation (ANC) to be effective – it's something we're very proud of with the WH-1000XM5.
Thanks again for your honest review and choosing us. Your insights are helpful for us and for others considering these headphones. If you have any further questions or suggestions, please don't hesitate to reach out!
Best regards,
Gus
Sony Social Media Team
Some of the best headphone out there today
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went from apple ear pods to these and the sound quality and build quality is just amazing they work really well with e drum and my iPad Pro 13 easy connection with Sony app I would recommend these to anyone that need some good quality headphones with great sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stoopidhead918,
Thank you so much for your fantastic review! We're so glad to hear that you’re enjoying the amazing sound and build quality of your WH-1000XM5 headphones. It’s great to know they pair seamlessly with your e-drum and iPad Pro. We appreciate your recommendation and hope you continue to enjoy every beat!
Thank you for choosing Sony!
-Maria
Good options if you lookind for everyday headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it as a gift for my nephew. I like the quality of the materials, it is proof of damage if you bend it. Nice sound. Far better than Sony - WH1000XM4. The weight is very light.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dmytro, Excellent! We're also glad that you like the quality of this headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great Headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these noise cancellation headphones. Really sets them apart from others.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, JuniorN!
We are so pleased to hear how much you love your WH-1000XM5 noise canceling headphones! It's rewarding to know that our industry-leading Noise Cancellation technology truly sets them apart and is enhancing your listening experience. We designed the XM5s to deliver a superior, distraction-free environment, and your feedback is a wonderful validation of that effort.
Thanks again for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Stellar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will simply echo others...these are the king. Cleaner on the low end brings out more detail in the mids and highs. I had moments of "wow...I never heard that before"...and this is coming from the xm4. I won't say it's massively different than the xm4 (I use the bright eq setting) but it's there. Noise cancelling is impressive. Give it about 2 or 3 seconds to adapt to your surroundings and just listen to the quiet kick in. It's pretty cool. I tested it out with a vacuum cleaner running right next to me. At first the xm4s are full on so you might be fooled in thinking that the 5s are worse but let the xm5s adapt and kick in. Once you do you'll be blown away. Larger case and no fold in doesn't bother me. The case is longer but it's also thinner. All in all I'm happy with these. An IP rating would have been nice but at this point and outside of that I'm not sure how you can make these any better. The 6's will have big shoes to fill.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Patsfan, Excellent choice! We are glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Great except for build quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfort and sound are outstanding, truly amazing. I returned them because the arms slid too easily and I had to adjust them each time I put them on. Really disappointing for the price, but if you don’t mind this then definitely buy them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnS,
Thanks for sharing your review and experience with the WH1000XM5. We're glad that you like the comfort and sound quality of the headphones. It's unfortunate that the headset was returned. Your feedback about the design is greatly appreciated. For optimum fit and comfort, it is recommended to wear the headphones properly and adjust the headband depending on your head shape.
Thanks again for sharing your review and we hope you will consider Sony for your future purchases.
-Ralph
Great product. Worth every penny
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thé sound quality is awsome. The noise cancellation is amazing. Very confortable. I love the case. The battery life could be better. Overall, I recommend this product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RosemaryC, We're glad that you like the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Amazing wireless headphones
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable, super sturdy, and amazingly warm sound signature for the price. These are by far the best wireless ANC headphones I've used, blowing the AirPods Max and Bose QC45s out of the water.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeffrey, Thank you for the positive review! We're glad you like the comfortable fit, super sturdy built quality, warm sound signature, and overall performance of your Sony XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Sony is the GOAT
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these , great noise cancelling, insane battery life. And love the software that you can download on your phone for hearing protection etc
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tpatt, We are glad to hear that you are happy with the noise canceling and battery life of your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Great gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my son and he’s loving them! He says the sound quality is good and they are comfortable with glasses.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the wonderful review, Luna!
We’re so happy to hear that your son is loving his WH-1000XM5 headphones! It’s great to know they are providing both the high-quality sound he enjoys and the comfort he needs while wearing glasses.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team