Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10104664
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Excellent noise cancellation for flights
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superior noise cancellation. Works well on flights to minimize plane and passenger noise. Comfortable to wear throughout the work day as well as sleep with them on during a flight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CBReview,
Awesome! Thank you for reaching out to us today. We're always happy to hear from you. We're happy to hear that you like the noise canceling and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Bomb headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise-canceling headphones I’ve ever owned. Worth every cent!! Super comfortable and lightweight. My apartment complex has been doing construction for months and when I wear these headphones I can’t hear anything, they are truly a life saver!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maya,
You made the right choice with the Sony WH1000XM5! We're glad that you like the comfort, weight, and noise canceling function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
Amazing headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE these headphones. The sound quality is amazing, they are super comfortable- even when wearing them for extended periods of time, and are super stylish. I get compliments every time I wear them.
I would recommend this to a friendBrand response from SonyListens
Posted .Great choice KristenB! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Best Gift Ever words of 18year old
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave these as a gift to my 18 year old son. Loves them. Great noise canceling and really likes how they fit over his ears. The sound quality is good too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dsgiftbuyer, We're glad that your son like the noise canceling, sound, and fit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
BIG FAN
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.absolutely LOVE these headphones! I needed a replacement after losing my last pair of airpods. The noise cancelling is great and they are so comfy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hannah this is a an excellent replacement and we're glad that you are enjoying the noise canceling and comfort. Thank you for choosing Sony. Erin
Fragile like my heart
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I miss these.. They would be a 5 star if my pair hadn’t broken so easily. Sound quality, noise cancelling, and weight/comfort ratio are all top of the line in its respective market. Just don’t let them slip off your neck unless your reflexes are impeccable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NateL While we're glad that you like the sound quality, noise cancelling, and weight/comfort, we are sorry to hear that they broke easily. This is definitely not the news we'd like to hear from you.
May we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Great Sound and Long Lasting Battery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've used these headphones for about a month on a business trip. The sound quality is great and the battery lasts for a long time. I highly recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris,
Perfect! We're glad that you are enjoying the sound quality and battery life of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
Best overall headphones money can buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.every review on the Internet from Google, to digital trends, onto YouTube, will tell you this is the best overall pair of headphones money can buy; this is correct. My only dislike, and this is more of a me issue, so I did not want to take away a star, is that I don’t think they get loud enough. I am one of those grumpy old. GWOT veterans with messed up hearing so I need my headphones and earbuds to be super loud, but I think there’s a lot of software in every headset, and in phones and stuff that prevent volume from reaching a certain level. But I don’t actually know, so I won’t take away to start. Bottom line, buy the headphones, if you have the money!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TomT, great! We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best Headphone Ever
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these for the gym & around the house. The noise cancellation works really well especially with loud music already playing in the gym. They are comfortable and for the price, they are worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnyaL, We're delighted to hear that you like the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great Work Experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had gotten this headset for meetings and calls and the sound quality is so good. I find myself wearing this even after meets for long periods of time because it’s so light and comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EmemA,
Thank you for the 5-star rating and we're glad to hear that you like the sound quality, comfortable and light weight design of the headphones. Our ultra-comfortable WH1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise canceling while Auto NC Optimizer automatically optimizes noise canceling based on your wearing conditions and environment. The specially designed 30-mm driver unit delivers superior sound quality for all your entertainment. We appreciate your support and thank you for choosing Sony!
-David
Beautiful noise cancelling headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony XM5s are comfortable and durable headphones that sound great and have a stunning noise cancelling effect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Timmy, We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
Great product and great service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, really worked well. I will never travel again without noise canceling headphones- they made that much of a difference. Also thanks to the Best Buy staff for helping me pick the perfect pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, JoW1, Thanks for the great review and the 5-star rating! We are delighted to hear you are enjoying your Sony headphones and its comfortable, modern and lightweight design! Do not forget to download the Sony Sound Connect app to explore all the features and options included!
Thanks for choosing Sony, have a wonderful day!
-DiegoV
The price is worth it!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones! The sound quality is amazing, works great, doesn’t break easily, and soft to the touch!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KethiaN, Thank you for the 5-star rating! We're so happy to hear you love the amazing sound quality, sturdy design, and it worked as advertised, providing you with performance and quality you expected. Thanks for choosing Sony! -Sam
Great buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Very lightweight and nice to use for travel. The material is a little more susceptible to fingerprints than previous models but form factor is also reduced from mx4.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Diego, Awesome! We are glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Best over the ear noise cancellation for air trave
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much more comfortable than my WH-XM1003. I have used these on several flights and they greatly reduce the notice from the plane and the sound is excellent. I don't find that the new non-foldable headphones are issues when packing in my carry on
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Freeka, Great choice! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Headphones Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is really good. Sound is clear and noise cancellation is perfect
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Notyours25,
We're excited to hear that your Sony headphones are delivering such clear sound and perfect noise cancellation—thank you so much for the fantastic 5-star rating! The WH-1000XM5's industry-leading noise cancellation really helps immerse you in every note, and we're glad you're enjoying that standout feature.
Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.
Worth getting
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After some research. I landed this one. Very good sound quality. Tbe earcups are very comfortable and i can wear it for a while. Definitely worth getting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Solid, Awesome! We're delighted to hear that you like the comfort and audio quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Amazing sound and noice cancelation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.During my hunt for a set of headphones i was pointed in this direction. The headphones are great the noice cancelation and the audio quality are worth the price. If you've tried to use earbuds like i have in the past and couldn't due to sizing issues. These over the ear headphones should be an option.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Im001s, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
Drummers get the XM4, audiophiles get the XM5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As a drummer I've owned the XM3, XM4 and just bought the XM5. I had great hopes for these headphones but sadly they will be going back. While no noise cancelling headphones are perfect for drumming, the XM4s do an amazing job attenuating the overall level without introducing unwanted artifacts. The XM4s were only slightly better than the XM3s for drumming. So drummers will be really happy with either the 3 or 4. Unfortunately, the XM5 does not reduce the overall level as much and it introduces an annoying sibilance when playing the hi hats. I was hoping this was just a software issue but it's probably because of the extra mics, so I will keep my XM4 for another year. As for everyone else, these headphones sound amazing for listening to music! If you are are on the fence about buying expensive noise canceling headphones, you will not be disappointed! They represent an marked improvement in sound clarity over the previous models.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Byto, Great! Thank you for sharing your feedback on the Sony WH-1000XM5. We're glad you like the amazing sound quality and industry-leading noise cancellation of these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Sam
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my son and he wears them all the time. Seems to really like them and all the neat features they come with / offer. Also seem to be built well and perform well. They are a bit pricey, but i got these on sale just before christmas and feel like they’re worth what I paid.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mkent667, Thank you for sharing your 5-star review! We're thrilled to hear your son is enjoying the Sony XM5 headphones and making great use of its features. It's great to know you found it to be a good value, especially with the holiday sale. Thanks for choosing Sony! -Maria