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Customer Ratings & Reviews

Your price for this item is $298.00
The comparable value price is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6068 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 105 Showing 2,081-2,100 of 6,068 reviews
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Theses headphones are the best by farrr ive ever had very comfortable and sleek and battery life is wonderful.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      HI ChloeH, Awesome! We're glad that you love the sound quality, comfort and battery life of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Craig Sony_US

  • Rated 5 out of 5 stars

    Best headphone in the market

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the most crazy headphones i bought, good quality, you are in your own space, duration of the battery is super good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      You made the right choice, prodigium66! We appreciate the feedback and we're glad that you are impressed with the noise canceling feature of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Swag headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality for a none audiophile. Noise cancelation and features are above and beyond. Only complaint is connecting can be a little annoying with the app

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChristopherD We're glad that you are enjoying the audio quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best audio I’ve ever heard. Very clear in the low ranges of volume which is something I value

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, NehemiasS! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Awesome Headphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Sound Great battery life only charged it onces since i got it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RicardoC,

      Thank you for choosing Sony!

      We’re excited to hear that you’re enjoying the great sound and impressive battery life of the WH-1000XM5 headphones. It’s fantastic to know that the battery has lasted so long with just one charge. Your feedback encourages us to keep delivering products that combine quality and convenience.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Quite good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quite good. Sound excellent for Bluetooth headphones. A bit pricey and they are a bit hot on the ears. Noise cancellation is excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi None, Excellent choice! We are so glad to hear that you are happy with the sound quality and noise canceling of your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony out does themselves, adding in the case and travel plugs. The sound quality is definitely above the bose, definitely the top headphones out there. Noise canceling works awesome, cant hear a thing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi mdarling13, Thank you for your positive feedback on your Sony XM5 headphones. It's great to hear that you are enjoying the sound quality and noise-canceling features. Sony has indeed put a lot of effort into making these headphones top-notch. Thank you for choosing Sony! Enjoy! -Maria Sony_US

  • Rated 5 out of 5 stars

    Great headphone

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and it’s comfortable to wear it all day!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Benjamin, Fantastic! We're thrilled to hear you like the great sound quality and comfortable fit of your Sony WH1000XM5. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are very good, you don't hear noise around you

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello HerbertV,

      Thank you for choosing Sony!

      We couldn't be happier to hear that the WH1000XM5 headphones effectively block out surrounding noise, allowing you to enjoy your audio in peace. It’s rewarding to know our technology is making a positive difference in your listening experience.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Best Christmas gift ever

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound , the comfort in wearing these are thee best and I have owned a pair of Beats.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Applelover, We are happy to hear that the Sony WH1000XM5 wireless noise canceling headphones are the best Christmas gift ever for you. Thank you for the feedback. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Excellen noise cancellation, excellent battery lif

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! I was so pleased with this headset that i bought a second one for my son. I travel almost every week and with this headset I can cancel the noise at airports and the plane engines. Great buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alexasfriend, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Comfortable!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds good, noise canceling works great and nice color selections.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello CelerinoB,

      Thank you for choosing Sony!

      It’s fantastic to know that you’re enjoying your WH1000XM5 headphones! We’re pleased to hear that the sound quality and noise-canceling features are impressing you, and we’re glad you appreciate the variety of color options available. Thank you for sharing your positive experience!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Good headphone plz buy

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BRO, i love these things so much, they look cool, they are so comfy, and they sound great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoshS, This is great! We're pleased to hear that you're enjoying your new headphones. Thank you for your feedback and for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Fantastic sound quality and comfort

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding sound quality and battery life. Haven’t found better quality before or since.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JackS, Great! We're delighted to hear that you like the sound, battery life, and overall quality. Your feedback is greatly appreciated and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great sound quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound Quality is awesome! A few differences than previous but fine

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RobertM,

      Thank you for choosing Sony!

      We’re honored to hear that you find the sound quality of the WH-1000XM5 headphones impressive. We appreciate your understanding of the differences from previous models and are glad they continue to meet your audio preferences. Your insights help us as we strive to refine each product.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some of the best pair of headphones I have ever used, sound quality is amazing, comfort is really good, noise cancelling is good aswell.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Waaa,

      We're delighted to hear that you find the Sony WH1000XM5 among the best headphones you've ever used. We're glad the sound quality, comfort, and noise cancelling impressed you. Thank you for your wonderful review and for choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Samsung XM5 Headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded to the new model and love them. They are lightweight and easy to use. Love the noise canceling when flying.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tlo1, Awesome! We're delighted to hear that you are happy with your upgrade! We're also glad that you like the light weight and ease of use and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    M5 are top-of-the-line my son loves them and he can’t take them off his head he almost sleeps in them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the review!

      We love hearing that your son is enjoying his new WH-1000XM5 headphones so much—though we might recommend taking them off just long enough to charge! It’s a huge compliment to our design team that he finds them comfortable enough to wear all day (and almost all night).

      Thank you for choosing Sony for such a great gift! :D

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Very high quality noise cancellation feature

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've really enjoyed these headphones! The noise cancelling is better than my galaxy bud pros and it's very comfortable on the head.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SKK12, We're glad that you're enjoying your new Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Superb sound quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful headphones for zoning out into another world. Great sound quality, bass is great, black color does catch fingerprints alot*

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Igor, We're glad that you are happy with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US