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Customer Ratings & Reviews

Your price for this item is $298.00
The comparable value price is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6068 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 107 Showing 2,121-2,140 of 6,068 reviews
  • Rated 5 out of 5 stars

    A great purchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones, they are so lightweight and the sound is amazing, I also love that with just one tap you pause them to listen to the outside world.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MariaL, Amazing! We're thrilled to hear that you like the sound quality and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    sony xm5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing sound quality and battery life i would most definitely recommend this product!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello FranciscoR,

      Thank you for choosing Sony!

      We couldn't be happier to hear that you are enjoying the WH1000XM5 headphones and appreciate the amazing sound quality and battery life. Your recommendation means a great deal to us and motivates us to continue delivering exceptional audio experiences.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Sony xm5 headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my college son,he loves them for the sound they put outand best of all the noise cancelation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the review, user966961!

      We’re so glad to hear your son is loving his WH-1000XM5 headphones for college. It’s great to know the sound quality and noise cancellation are helping him stay focused and enjoy his music.

      Thank you for choosing Sony for such an important gift!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Sony WH-1000XMS Wireless Over The Ear Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color Smoky Pink and the sound quality was exceptional

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      HI BettyM,

      We are delighted to hear you love the new Smoky Pink finish! This color was designed to provide a soft, sophisticated look with a powdery matte texture that complements your style. It is great to know that the exceptional sound quality—driven by our precision-engineered 30mm driver and Integrated Processor V1—is providing you with a premium listening experience.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Rated 5 out of 5 stars

    MY FAVORITES!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This are my first noise cancelling headphones and I LOVE THEM! I use them for gym and library and they are perfect for me to disconnect from surroundings. Also, battery last for ever

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alejandra, We are glad that you love your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    10/10 Gift

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful headphones in both sound quality and design. Person I bought them for really loves them, she gets overstimulated in big crowds and loud environments so the noise cancellation really helps her out.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DariusO, Thank you for sharing your positive review of the WH-1000XM5! We're delighted to hear that you find them beautiful in both sound quality and design. It's wonderful to know that the person you bought them for loves them and that the noise cancellation feature is particularly helpful in managing overstimulation in big crowds and loud environments. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Go get em!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So good! Much much MUCH better than the Bose QuietComfort, which are priced similarly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AidanP,

      It is great to hear that your experience with the WH-1000XM5 has been so positive! We are delighted that you find them to be a superior choice and that you are enjoying the performance our headphones offer.

      Thank you for choosing Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Sony 100xm5 are gnarly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headphones ive used in a while. The sound profile is great, and the ANC is great as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WilmanRod98, Great! We're glad that you are enjoying the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Awesome earphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good gift for birthday. Lily really likes it. Comfy and good quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tanghulu,

      Thank you for the 5-star rating and we're glad to hear that you like the quality of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Sony Over the Ear Headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these. the noise canceling is great and they make coworkers not come talk to you even if you're not listening to anything.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamesS,

      That's a win all around with the WH1000XM5! Great noise cancelling and built-in "do not disturb" signal. Enjoy the peace and quiet. Thanks for choosing Sony.
      -Aldair Sony_US

  • Rated 5 out of 5 stars

    Worth the price!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound! Very comfortable! Highly recommended!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PeteW,

      Awesome! We're glad to hear that you like the sound quality and comfortable design of the headphones. We appreciate the recommendation and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Sent Bose back for these

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried the Bose and these, while more money ,are more comfortable and sound much better

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ChiefEd,
      Good choice! We're glad that you made the right decision in getting our WH1000XM5 over other brand and we'er happy that you are pleased with the sound quality and comfortability of it. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    The best headphone!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound!!! I compared it with the other headphones such as Beats but I love this one much more. The sound is clear bass is nice!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AmandaN, We are glad that you like the sound quality of your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancelling, easy on the ears. I use it at home almost everyday

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JayT, we're glad you like the noise canceling feature of our product. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Definitely Recommend!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are actually nose cancelling and they are very comfy and light on the head.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HannahM, Amazing! We're glad that you are enjoying the noise canceling, comfortable and light-weight design. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    the best choice for excellent performance in my st

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are excellent, proof of any distraction, they are comfortable and of great quality!!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lilian, Awesome! We are so glad to hear that you are happy with your new WH1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Good all around headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound quality and it's very comfortable. Works very well on the plane.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Elirob, We're thrilled to hear that you are enjoying your new headphones. We appreciate your feedback and Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love it, very sound proof and great cushion around the ears!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AshleyS,

      We are thrilled that you’re enjoying the comfort and isolation of your WH-1000XM5! We designed these with Soft Fit Leather and our Auto NC Optimizer to provide a perfect seal and industry-leading noise cancellation.

      Thanks for choosing Sony.

      Best regards,

      Eliab Sony_US

  • Rated 5 out of 5 stars

    I cant HEAR YOU!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great addition! Had Bose but these are nicer...the simple cup ear of outside headphone to cancel sound to hear if someones tryingvto interupt your listening is a cool feature.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DeCleanman, we're glad you like our product. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Best headset to get for working out

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable lightweight headset with a clear sound great choice when working out specially when jogging or running

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KevinZ,
      Amazing! Glad to hear you are enjoying the comfortable fit, lightweight design, and clear sound of your new headphones. This is definitely one of the best over-the-ear headphones for working out. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris Sony_US