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Customer Ratings & Reviews

Your price for this item is $298.00
The comparable value price is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6068 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 109 Showing 2,161-2,180 of 6,068 reviews
  • Rated 4 out of 5 stars

    Good headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality sound, a little uncomfy for big ears but overall the noise cancellation is spot on and it has great battery for bunch of hours of nonstop favorite music, I really recommend them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi sabecriss, Great! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Carlos

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent earphones nice sound and nice contrast very good presentation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello CarlosG,

      Thank you for choosing Sony!

      It’s a true pleasure to hear that you appreciate the sound quality and presentation of the WH-1000XM5 headphones. Your recognition of these features encourages us to continue delivering products that combine exceptional audio performance with thoughtful design.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    best audio

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    quality audio better thtan my airpod max. sleek design

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi john, We're delighted to hear that you like the audio and sleek design. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    sony headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    10/10 best headphones i’ve used, so comfortable and amazing quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JeremyD, Thank you for writing your review. We're glad that you like the WH1000XM5. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sony WH1000XM5

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones are a game-changer in audio technology. Sony has once again set the bar high with these headphones, delivering outstanding sound quality that is both clear and rich in detail. The noise-canceling feature is truly impressive, creating an immersive listening experience by effectively blocking out external noise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GustavoQ, Thank you for the amazing review! We're thrilled to hear you like the exceptional sound quality, top-notch noise cancellation, and immersive listening experience with your new Sony WH1000XM5. Thanks for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    Best headphones you can buy in this category

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking at this one vs the apple headphones and this won for the comfort and better overall sounding. Less one star for could be a better hands down.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MSreviews, That's awesome! We're truly happy to hear you're having an enjoyable experience with your new WH-1000XM5 Wireless Noise Canceling Headphones! We're also grateful to hear your purchase went well and you like the superb sound quality and exceptional comfort of the headphones. It sounds like we hit the mark with the WH-1000XM5! Our ultra comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise cancelling while Auto NC Optimizer automatically optimizes noise cancelling based on your wearing conditions and environment. The specially designed 30 mm driver unit delivers superior sound quality for all your entertainment. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our elegant design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you so much for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super great audio and noise cancelling feature. They are also super lightweight.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LeslieA, We're pleased to hear that you like the lightweight design, audio and noise cancelling feature. Your feedback is greatly appreciated and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Perfect...perfecter on sale

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As advertised. Great noise cancellation. On sale even better. The learning modes are little aggressive, but that not why I bought them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChristopherR, we're thrilled to hear that you're enjoying our industry-leading noise cancelling WH-1000XM5! These headphones produce a magnificent sound, and the long battery life allows you up to 30 hours of listening. Thank you for choosing Sony and enjoy the music! Regards, -Dominick Sony_US

  • Rated 5 out of 5 stars

    Sony - WH-1000XM5 Wireless Noise-Canceling Over-th

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these for my son and they are really great. I just ordered the XM5 instead of the XM6.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your review, MichealS!

      We are so glad to hear your son is enjoying his new headphones! While the WH-1000XM6 is our latest release, the WH-1000XM5 continues to be an incredible performer and is widely loved for its comfort and powerful noise cancellation. It’s a fantastic choice that he’s sure to get plenty of use out of!

      Thank you for choosing Sony for such a great gift.

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Sony Noise Cancelling with Great Sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancellation and great sound. Comfortable earphones. Very pleased with purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HarveyC, Amazing! We're glad that you are enjoying the noise canceling, comfort, and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great Comfort

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable fit, also for prolonged time. Great sound and noise canceling easy to personalize using the Sony App

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SylvesterF,

      We appreciate the 5-star rating and we're glad to hear that you like the comfortable design, sound quality and noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise-cancelling and very comfortable. No concerns except I wish there was more water resistance.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Steven, Fantastic! We're delighted to hear that you like the noise canceling and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Headphone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the noise canceling when I'm at the gym. Fits comfortably and light weight.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, LoriN!

      We’re so glad to hear that the noise canceling on your WH-1000XM5 is helping you stay in the zone at the gym! It’s great to know that the lightweight design and comfortable fit are making your workouts even better. We designed these to provide an immersive escape no matter where you are, and we're thrilled they are working out so well for you.

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Sony XM5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing! The sound is great and they are super comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rosie, Awesome! We're glad that you re enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sony WH1000XM5

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise-canceling is super. Comfortable with superior sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NovaCaine,
      Awesome! Glad to hear that you are enjoying the superb sound quality, noise cancellation, and comfortable fit of your WH1000XM5 headphones. We are committed in providing our customers with the greatest experience possible. Thank you so much for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Great Headset

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Premium sound and great noise cancelling. Very comfortable to wear fir long periods of time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KillerBug666, Thanks for sharing your feedback. We are glad that you like the sound quality and noise canceling feature of your new Sony WH1000XM5 headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used only a daily basis and they are very comfortable to wear for hours and sound great and app allows for EQ settings

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelR,

      Awesome! We're glad that you are enjoying the comfort, sound quality, and dedicated app (Sony Headphones Connect) of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    xm5

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the noise cancelling on this headset is just a entire new level, design is simple and light, in love with this

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chilling, Awesome! We're delighted to hear that you like the noise canceling function and design. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Amazing Sound Quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These haedphones are the truth! They have amazing sound quality its like being in the middle of the movie, vidoe, or song you are playing. When playing a movie you can hear the ancillary background conversations on the movie. I kept thinking someone was in the room with me! The noise canceling feature is top notch, i recently took a 4 hour flight abd had a screaming baby about 4 rows behind me. I poped on my headphones, started a movie and voila no more screaming baby!! Worth every penny for me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TXGirl0703,
      Thank you so much for sharing your great experience with us! We're really happy you are enjoying the amazing sound quality and noise canceling features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing SONY! - Kris Sony_US

  • Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used these for an international flight last yr. They are very easy to use and have a great sound. I just tap and move my finger up and down on the ear piece to adjust station, song chouce and volume. I recommend highly

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nana3Times, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin Sony_US