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Customer Ratings & Reviews

Your price for this item is $298.00
The comparable value price is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6068 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 118 Showing 2,341-2,360 of 6,068 reviews
  • Rated 5 out of 5 stars

    Her attachment

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter’s gift. Still waiting to mail it to her.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Really good noice cancellation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controls are little weird. The headphones are very comfortable and effective even with eyeglasses. The noice cancellation is excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GaryO, We're glad that you like the noise canceling function. We'll take note of your feedback with regards to the controls. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 4 out of 5 stars

    Good overall

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good battery life, comfortable, wish I could use headphones while charging or listen via usb-c, and wish the material was more resistant to fiingerprints.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PamelaG,

      Thank you for the review and we're glad to hear that you like the battery performance and comfortable design of the headphones. Your feedback is greatly appreciated. Our ultra-comfortable WH1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise canceling while Auto NC Optimizer automatically optimizes noise canceling based on your wearing conditions and environment. The specially designed 30-mm driver unit delivers superior sound quality for all your entertainment. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Good Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones that have amazing sound quality. They feel light so you can barely feel the them on your head!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Eddy, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound blocks out all sounds. Comfortable even when wear glasses.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StephanyH, Amazing! We're glad that you like the sound quality and comfortable to use. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a comfortable, everyday use headphones. I especially like the battery life, lasts for days!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dylan, Awesome! We're glad that you like the comfort and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Best headphones for the price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable and best sounding headphones I have ever used!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EnzoC,

      It is fantastic to know that the WH1000XM5 are the most comfortable and best-sounding headphones you have ever used! Providing a premium listening experience that you can enjoy for hours is exactly what we aim for.

      Thank you for choosing Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Favorite headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound! Very comfortable! Beautiful color. Only headphones I will use outside of AirPods for gym

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic review, CenJD!

      We are absolutely thrilled to hear that you are enjoying the great sound and finding the WH-1000XM5 to be very comfortable! We also appreciate you noting the beautiful color—we believe premium performance should be matched by stunning design.

      It is especially rewarding to know that the XM5 is your preferred headphone for the gym outside of AirPods. We strive to deliver an exceptional experience that meets the demands of all your activities.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Great option for travel

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, missing the feature for air of the x4 but so far amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JPSR! Thank you so much for your feedback! We are truly wonderful to know that you're enjoying the sound quality of the WH-1000XM5. We appreciate your thoughts and will take them into consideration as we continue to improve our products.

      These headphones are designed with advanced noise-cancellation technology and exceptional battery life to enhance your listening experience.

      Thank you for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Value for money

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality and build quality . Battery is going too good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DipakP, This is great! We're glad that you like the sound sound, build quality and battery life. Thank you for choosing Sony. Regards, Erin Sony_US

  • Rated 5 out of 5 stars

    Good quality.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good quality headphones and the noise cancellation is great. My school library gets very loud at times but when these headphones help me focus on my homework by cancelling out that noise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KarenD, We're delighted to hear that you are enjoying your headphones. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Very price-quality ratio

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good audio quality, very confortable, recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Good,

      We are excited to hear that you find the WH-1000XM5 headphones so comfortable and that you're enjoying the high-quality audio!

      It is wonderful that you are experiencing the power of our eight microphones for noise cancellation, which work to keep out more high and mid-frequency sounds than ever before. We are also glad you're benefiting from the Auto NC Optimizer, which automatically ensures your noise canceling is perfectly optimized based on your specific wearing conditions and environment.

      Thank you for trusting Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Bose has a contender

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never thought i could be talked out of my Bose but these did it. Noise cancelling is incredible as well as sound quality and battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Boydapproved, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Sound is amazing, definitely recommend to purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgrading from 1000xm4.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Best upgrade from 1000xm4 compared to sound quality and battery life. Did not notice a major improvement in Noise cancellation though

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Amar, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Better then Air Max’s

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, and the battery life is incredible. The bass sounds great, connectivity is smooth.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tayloririvera, we're glad you like our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sound quality great

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to get over-the-ear headphones after I started using a hearing aid. The headphone feels and sounds very good. When I first started using it, for the first week or so, I was getting very dizzy. Had to get used to it little by little, i.e. not using it when I'm outside walking, etc. Thankfully, I got used to it and don't get dizzy anymore. The switch between 2 devices could be faster. The app could also be better.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zbbbb, Excellent choice! We are glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery is amazing and so is the audio love the Sony app

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoseV, We're delighted to hear that you like the audio quality, battery life, and use of app. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin Sony_US

  • Rated 4 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones, so comfortable and light weight , beautiful sleek look , and the noise cancellation is excellent. Definitely recommend, only down side is they aren’t sweat proof , so I can’t workout with them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LGarcia We're glad that you like the comfort, design, and noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work way better then others. Really good battery life and sound quality can’t complain.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Danivee, Awesome! We're glad that you like the sound and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US