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Customer Ratings & Reviews

Your price for this item is $298.00
The comparable value price is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6068 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 124 Showing 2,461-2,480 of 6,068 reviews
  • Rated 5 out of 5 stars

    The best ones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The BEST ones! Don’t think once just buy them! Great quality!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product great sound would recommend to purchase

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoeC,
      Thanks for the recommendation! It is most rewarding to hear that the sound quality has made such a great impression on you.

      The WH-1000XM5 features an "Auto NC Optimizer" that automatically adjusts noise canceling based on your surroundings and wearing conditions. It also includes 30 hours of battery life.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    I like them

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are comfortable and the sound quality is really good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KnickKnacky, Amazing! We're glad that you like the sound quality and comfortable to use. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Best headphones ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing set of headphones never had a issues and have had them for almost a year and no issues

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello WilberL,

      Thank you for choosing Sony!

      We’re excited to hear that your WH1000XM5 headphones have provided you with nearly a year of smooth, trouble-free use. It’s wonderful to know they continue to deliver the quality and performance you rely on. Thank you for sharing your experience with us!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Work great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I needed. Perfect for the drumset that I just bought.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ScottC,
      Thanks for the review! It brings us great joy to hear that these WH-1000XM5 are exactly what you were looking for. It’s awesome to know they are a great match for your new drumset!

      We're genuinely thankful you decided on Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Great headphones.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. They are super comfortable and excellent for working out.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome purchase FatimaF! We are glad to hear that you found your perfect headphones for workouts! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them! Comfortable and lightweight. Best for traveling with its custom case. Also, great noise canceling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SurfaceBook3, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Not worth upgrade from xm4

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is great and I do think they are one of the best headphones, but you would be way better off getting xm4 for really cheap on sale.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Baphomet, thanks for choosing and purchasing our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great headphones very comfortable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones and the Sony sound app Lightweight, very comfortable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love these headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great quality, great sound, great noise cancellation, great design

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StephG,

      Perfect! We're glad that you like the sound quality, noise canceling function, and design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    His favorite headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son was super excited to get it for Christmas, he loves it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Merry Christmas to you and your family, AndyR!

      We are so happy to hear that your son was excited to unwrap his new WH-1000XM5! Knowing that our headphones are part of your holiday memories is the best gift we could ask for. We hope he enjoys every beat of his favorite music (and a little bit of peace and quiet with that noise canceling) this season!

      Thank you for choosing Sony for such a special gift!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great comfortable fit! Wish they were just a touch louder.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KennethG, Thank you for the amazing feedback! We're glad you like the comfortable fit of your new Sony WH1000XM5. If you feel that the volume level is insufficient, please refer to this link to ensure optimal listening experience: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534511.html. Hope this helps and thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones with great sound quality that is customizable to your liking

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello TinaC,

      Thank you for choosing Sony!

      We're thrilled to hear that you're enjoying the WH-1000XM5 headphones. Outstanding sound quality and customizable audio are at the heart of what we aim to deliver. With the Sony Sound Connect app, you can tailor the sound settings, including EQ and Adaptive Sound Control so you get the listening experience that fits your preferences.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Best on the market

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best on the market! True noise canceling. Amazing sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi John,

      Thanks for the 5-star rating! We're so happy to hear you're loving the XM5 headphones! Their noise cancelling and sound quality are top notch. We hope you have amazing moments with them!
      Thanks for choosing Sony.
      -Eliab Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well with my Sony Bravia tv. Connecting it with Bluetooth to my tv or phone it super nice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marcus,

      It is most rewarding to hear that your WH-1000XM5 headphones work very well with your Sony BRAVIA TV! We're very glad that the Bluetooth connection process is super nice and easy for both your TV and your phone.

      Thank you for choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Great upgrade

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic noise canceling and comfort, can leave on for hours without ear pain

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome! We are so glad to hear that you are enjoying your new headphones IsraelA! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Worth The Money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this headphones. Has a lot of features. Has decent range. You can put your hand on the right side of the headphone for temporary talk to someone without having to remove your headphone from your head. And many other features. Very light. The only negative thing is the carrying case which is bulky and won't fit easy in a carry on luggage.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sergio, We are thrilled to hear that you love your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable and excellent sound quality! Exactly what I was looking for.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MeganP, Thank you for giving the WH1000XM5 a perfect rating! We're very happy to hear you like the comfortable fit and excellent sound quality of this headset. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Crazy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth each penny, the sound quality is crazy and the great experience

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MohithSaiTiruveedhula,

      Thank you for choosing Sony!

      It's fantastic to hear that you're having such an enjoyable experience with your WH-1000XM5 headphones and that the sound quality has truly impressed you! We're delighted that our product has made a positive impact on your listening experience. Keep enjoying that amazing sound!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Lightweight headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sounds and base.I love the noise canceling feature and the lightweight design .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello VirgieN, We are glad to hear that you love the noise canceling feature of your Sony headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent Sony_US