Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10562666
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Good hesdphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re really good quality. The sound from them is very clean and fluid. Comfortable in almost every situation.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, Alan! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
Awesome headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones better noise cancellation than 4. I noticed a beeping sound when I first bought it during listening. All you have to do is change the toggle where it switches automatically. The headphones are trying to automatically adjust to ambient and noise canceling. I took that off now what ever I do im in controll of the sound And no beeping.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jamestaylor1234, Awesome! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Noice-Canceling for sure
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, they really work I can use them all day long no issues .
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your positive feedback on the WH-1000XM5, fastasma! We are delighted to hear that you find them comfortable for all-day use without any issues. Your satisfaction is incredibly important to us, and we're delighted that the headset's performance and usability meet your expectations. If you have any further comments or questions, feel free to let us know.
Thanks for choosing Sony!
Gus
Sone xm5
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clear sound, stylish and comfortable on ears. do recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Good, Thank you for this amazing review of your WH-1000XM5. We're glad you love the exceptional comfort, superb audio, overall design of your headphones. We appreciate the recommendation. Our ultra comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise cancelling while Auto NC Optimizer automatically optimizes noise cancelling based on your wearing conditions and environment. The specially designed 30 mm driver unit delivers superior sound quality for all your entertainment. Thanks for choosing Sony! -Jess
Excellent purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones for my daughter thay has down syndrome and don't like load noises. Sound very clear and loud
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing this incredibly review, FernandoP!
We are so pleased to hear that the WH-1000XM5 headphones are providing such a positive and meaningful benefit for your daughter. It is truly rewarding to know that our industry-leading noise-canceling technology is helping to create a quieter, more comfortable world for her by mitigating the loud noises she finds challenging.
Thank you for choosing Sony to be a part of her daily life.
Best regards, Gus, Sony Social Media Team
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight with a heavy sound!! Great for traveling, especially by air.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnB,
Fantastic! Thank you for the 5-star rating and we're happy to hear that you like the light weight design and sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.Thank you for choosing Sony!
-David
Happy with the purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones for the money. Comfortable and fit over the ear well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RachelH,
Great! We're glad that you are satisfied with your purchase and with the quality and comfort of your new Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Marco
Great quality, but maybe mine is defective?
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded to these from the XM3 model (which I loved, no issues at all) and even though these are great headphones with great sound quality, I’d barely consider them an upgrade. The sound quality is barely better than my old ones (the bar was pretty high to begin with though) & there are some new features that I don’t use much but they’re still cool. However, the thinner headband means it hurts my head after a while, whereas I could wear the XM3’s for hours on end without any discomfort. On top of that, there’s a very startling thumping noise that occurs ever so often that’s louder than the music. It sounds as if someone is hitting the ear cuff from the outside. Also, ever so often, they will shut off for no reason at all. Not because it ran out of battery, not because I pressed the power button, not for any known reason. It just turns off. It turns right back on when I press the power button, but it sure is annoying. Maybe I got a defective product, but it was new from an unopened box. I’m pretty disappointed by those irritants but since it still has Sony’s trademark quality and functions well the majority of the time, I’ll deal with it until I can afford to replace them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abbie, thanks for choosing and purchasing our product. We're sorry to hear that you have issues with your Sony unit. It is recommended to extend the slider to its full length before putting on the headset for more comfort. Please check this link for more information:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html?search=slider
For low sound quality, or noise or unusual sound can be heard, please isolate the issue by following this link:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html?search=noise
If the headset is tuning itself off, please follow this link:
https://www.sony.com/electronics/support/articles/00278419?utm_source=glean
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On of the best ear phones. Sound is excellent and great battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarlonJ, Great! We're thrilled to hear that you like the sound quality and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Good but wish it was more sturdy
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound and comfort is great, but I read too many reddit posts.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ziyou,
Thank you for the purchase and we're glad to hear that you like the sound quality and comfortable design of the headphones. Your feedback is greatly appreciated. Thank you for supporting Sony!
-David
Good but with some faults..
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these headphones as my first pair of over the ear headphones ever. After seeing multiple reviews online it seemed like they were only rivaled by the Airpod Maxes. When I got the headphones I immediately didn't love the sound quality. You have the option to change the EQ in an app that you use to customize the headphones as well as their transparency mode. In my opinion the bass is very lacking. You either can barely get any of it or you turn it up and it drowns out the higher end. The touch controls are very handy and easy to figure out. One more issue I had was with the noise cancelling. I'm not expecting noise cancellation to create complete silence but I could nearly hear everything when I used it. I was surprised with how lacking it was. Eventually I ended up taking these back and buying a pair of APMs. Not only is the sound better but the noise cancelling is impressively better. Both have a great transparency mode but with the Sony's you feel like you're talking through headphones because everything sounds muffled or as if it's coming through a megaphone if that makes sense. With the Maxes it's like you're not even wearing headphones. I'd say if you're an Apple user to just save up and invest in the APM's. If you want a nice pair of headphones that are close in quality then these are the next best step. Be aware you may need to tweak the EQ first if you're not getting the sound you desire and definitely don't expect the best noise cancelling. Even Bose are better when it comes to ANC. Overall, decent pair of headphones but just not suited to my needs.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi moonchild734, We appreciate your detailed feedback. While we're glad that you find this a decent headphones, we regret that the headphones did not fully met your expectation and doesn't suit your needs. Sony values the opinions of customers and is always striving to provide the best experience possible. We hope you'll consider Sony in your future purchase. Regards, Erin
Love it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight and sounds awesome. I love it, amazing!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JanistH, Amazing! We're glad that you like the light-weight design and audio quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, amazing sounds and very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Caarlo19, Excellent choice! We're pleased to hear that you like the audio quality and comfort. Thank you so much for choosing Sony. Erin
sony!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great quality and very comfy! sound is perfect, picked these over apple not only because of price but also comfort!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Katrina, Amazing! We're glad that you like the quality, comfort and sound. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great sound
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have a excellent quality in sound and very confortable for my ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rod1, Amazing! We're delighted to hear that you like the sound, quality, and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Head phones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice sound and noise cancellation Great comfort
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MelR, Amazing! We're glad that you like the sound, noise canceling, and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Happy buyer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, great audio, very easy setup (iPhone) and comfortable even after hours of use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Drew, Amazing! We're very happy to hear you like the great sound quality, ease of setup, comfortable fit, and overall quality of your new Sony XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Sony WH1000XM5 Review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow! These headphones sound incredible. Probably the best sounding headphones that I've ever used for music. The noise cancelling is insanely good too which helps for blocking out any unwanted noise while listening to music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mockanaitis,
Thank you for the 5-star rating! We're happy to hear that you like the sound quality and noise canceling of the headphones. Thank you for choosing Sony!
-David
The Best Xmas Present Ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony did it this time. I use it everyday. Connectivity is very quick. Noise cancellation blocks everything.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Swirl,
We’re so happy to hear your Sony WH-1000XM5 headphones made for the best Christmas present ever! It’s great that you’re enjoying the quick connectivity and powerful noise cancellation. Enjoy your daily listening!
Thank you for choosing Sony!
-Maria
Love them!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones. Works beautifully. I can get lost in my book without hearing background noise that could pull my attention away from my read.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daena, That' great to hear! We're glad you like the headphones. Enjoy and thanks for choosing Sony. -Craig