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Customer Ratings & Reviews

Your price for this item is $298.00
The comparable value price is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6069 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 134 Showing 2,661-2,680 of 6,069 reviews
  • Rated 4 out of 5 stars

    Wdym-1005

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound quality, the ear fit is a bit off but overall good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user491709!
      It is fantastic to know that the sound quality of your WH-1000XM5 is hitting the mark.
      We appreciate your honesty regarding the fit, as your feedback helps us keep improving how our headphones feel for everyone.

      Thanks for choosing Sony headphones!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Good Headphones

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the sound quality and noise cancellation of these headphones and recommend them to all of my friends. Sony really outdid themselves on the XM5s, the 4's were great, but this pair is next level.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DylanEn, Great! We're glad that you like the sound and noise canceling function, Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great purchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase! The sound quality is smooth and the battery last all day!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's perfect, NancyH! We're glad that you are impressed with your new Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. -Craig Sony_US

  • Rated 5 out of 5 stars

    Fun

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, good quality perfec, I love it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello China,

      Thank you for choosing Sony!

      It's truly wonderful to know you're loving your WH-1000XM5 headphones and find them to be an excellent, high-quality product. Your experience motivates us to continue delivering high-quality products. Keep enjoying them!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Loud

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best noise canceling ever ! I love to find a new space everywhere i go

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, AllisonL,

      Thanks for the great review and the 5-stars rating! We are glad our headphones have effectively met your needs. Keep enjoying the amazing sound quality from the headphones, and their amazing Noise Cancelling feature! Do not forget to download the Sony Sound Connect app to enhance the experience!

      Thanks for choosing Sony, have a fantastic day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    sony xm5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good audio sound cancellation is too tier extremely light

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AndrewG,

      Thank you for the purchase and we're glad to hear that you like the audio quality and lightweight design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Review Sony headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine. Comfortable. I dont know what else to day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best noise canceling headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love!! Wanted these for the plane to block all the noise (especially, the engine noise) and WOW! Beyond what I expected. I was actually able to hear my music

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great to hear, Steph! We're glad you are impressed with the noise canceling feature of the headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Great Sound quality

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphones, it has a great sound and bass!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AraRich, Great! We're glad that you like the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had bought the m4 and didnt really use them as much since I was mostly a earbud guy but now I wanted to switch back into headphones since i gave my m4 to my sister who used them more and i love these these although the feel of these are more comfy the designs of the m4 still holds up better

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Gamingmouse, Thanks for your feedback. We are glad that your new Sony WH1000XM5 headphones are the best headphones for you. Your continued support means so much to us. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Excellent Headphones

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    Best Buy Employee
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My brother loves these headphones! He enjoys them for the gym and everyday activities!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Ernesto,

      Thank you for choosing Sony!

      It brings us great joy to hear that your brother is enjoying the WH1000XM5 headphones both at the gym and in his daily routine. Knowing they enhance his activities means a lot to us, and we truly appreciate you sharing this with us. Thank you for your kind words!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    The best quality money can buy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connects to my phone and work laptop. Nobody at work hears my background noise from home life. I can have my volume on high and nobody else hears it, at all!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ShaniB, We're glad that you like the overall quality of your headphones. Thank you for choosing Sony. Erin Sony_US

  • Rated 4 out of 5 stars

    Great looking headphones.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Similar to the other reviews. I used to own the sony WH 4s but overtime they fallen apart. I purchased the WH 5s for an "upgrade". The bass seems to struggle at high volume. When taking off the headphone to rest around your neck, they flip up intead of down towards your chest. They look great. Sound quality 4 out of 5. They may be on price drop soon.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sgtbrownty, We appreciate your feedback and we are happy that you like the sound quality of your new Sony headphones. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Incredible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and noise canceling. Long battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ErikF, Great! We're thrilled to hear that you like the sound quality, noise canceling, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best headphones which I have used

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Shishir,

      Thank you for choosing Sony!

      We're honored to hear that you regard the WH1000XM5 as one of the best headphones you have used. It means a lot to us that our product stands out for you, and we’re grateful to be part of your audio experience.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Love this!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and fit very comfortable in my ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jonathan, nice! We're glad you like the sound quality and comfort of our industry-leading noise canceling headphones! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, SONY will not disappoint, this product is comparable and I may say better then other more expensive headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DeniseE,

      That's great! We're glad to hear that you like your new Sony headphones. We appreciate the positive feedback and thank you for choosing Sony!

      -David Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Amazing sound and comfortable

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    Best Buy Employee
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is amazing and they are very comfortable to wear

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Edgar We're glad that you like the sound and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Fantastic headphones!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible sound and noise-cancellation. They are also quire comfortable and stylish.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Elliott, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    The best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super good headphones the noise canceling is unreal :) and great sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, SonyH,

      Thanks for the great review and the 5-stars rating! We are glad to hear you are enjoying your Sony Headphones! It is great that you are taking advantage of the amazing Noise Cancelling feature. Download the Sony Sound Connect app to explore more features and options!

      Thanks for choosing Sony, have an awesome day!
      -DiegoV Sony_US