Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $298.00
The comparable value price is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6071 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 175 Showing 3,481-3,500 of 6,071 reviews
  • Rated 5 out of 5 stars

    Best Purchase

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I’ve used. Noise cancellation is so good I don’t use it that often in public because I genuinely can’t hear

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kennedy, thank you for sharing your feedback. We're pleased to hear that you like the noise canceling function. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sony Noice Cancelling Headset WH10000XM5

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this head set, For the first time I can watch a movie on long flight and not be aware of surrounding noises! Highly recommend these as sound quality is excellent

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi zane We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones are great they come in handy for a lot no mater wat im doing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JavonC,

      Thank you for your fantastic review of the WH-1000XM5 headphones! We're thrilled to hear that they are so versatile and come in handy no matter what you're doing.

      We designed the WH-1000XM5 with a focus on delivering a premium audio experience for every aspect of your life. A key feature that makes them so adaptable is the Integrated Processor V1, which works in conjunction with the HD Noise Cancelling Processor QN1 to offer unparalleled noise cancellation. This technology allows you to fully immerse yourself in your music or calls, whether you're commuting, working, or simply relaxing.

      Thanks for choosing Sony, and have a wonderful day!
      DiegoV Sony_US

  • Rated 5 out of 5 stars

    She cant hear me anymore

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a gift for my girlfriend and we haven’t talked since she put these on (she cant hear me).

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi vinsjonin, Great! We're glad that you girlfriend is enjoying her new headphones. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Quality paired with any device

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect Noise Cancellation, connects to two devices simultaneously. Sound is perfect on TVs, phones, and PCs.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MattB, this is great! We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    AdrianV

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for my needs and specifications. This is what I'm looking for.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AdrianV,

      We're so glad to hear the WH-1000XM5 headphones are a perfect fit for you! Knowing that they are right what you were looking for is exactly what we aim for.

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony North America. Sony_US

  • Rated 5 out of 5 stars

    Best headphones

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I’ve ever owned. These things are extremely impressive

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AMills,

      You made the right choice! We're thrilled that you are enjoying these amazing headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best Product to Purchase from the Best Shop

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend this product because of its excellent quality. I'm also loving the music while using it, and I'll utilize it for my studies as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChithraB, We are glad that you are loving the music you are listening with your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Amazing!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product, good sounding, great surround sound, really puts you in the center of the music, not the music in the center of you (surround over mono)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrooksBuy, Amazing! We're glad that you are enjoying the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 4 out of 5 stars

    Battery length

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are excellent headphones. I have only one problem, the battery is crap compared to the 1000XMS. They do last all day but the older model lasted for 2-3 days. I know more electronics but that's a pretty steep drop-off.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hikevint,

      Thank you for the review and we're glad to hear that you like the headphones. You might have different sound settings from your previous Sony headphones and that might be the reason why the battery last longer. Check this link for more details regarding your concern.

      https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541091.html

      If you run the settings that is indicated in the link, the available operating time of the battery becomes even shorter. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We appreciate your support and thank you for choosing Sony!

      -David sony-global

  • Rated 5 out of 5 stars

    Very happy with this purchase!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, does everything as advertised. If you could choose to have the phones shake like some other brand/models for gaming, etc. these would have absolutely everything needed for every use imaginable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SAIHRKE, Amazing! We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Mr Long

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s quiet, and functions very well. It blocks out noises with high a high frequency yet you can hear a person speaking to you.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dellong, Great! We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Excellent audio sound

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great sound quality the app helps you get the most sound out of it. I don’t think I’ve ever heard such a pleasant sound out of headphones,

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rayo, Amazing! We're glad that you like the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Really good headphones

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buy them to flights but end using also for work or hear music, the noise cancellation is pretty good and sound is amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ToniD,

      Thank you for the purchase! We're happy to hear that you like the sound quality and noise canceling of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Best headphones ever

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have tried so many headphones and hated over the ears ones until i used this one and fell in love u cant feel them weighting on ur gead and noise cancelling is excellent

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VmDb, we're glad you love our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great headphones, great sound

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great headphones, great sound, a little expensive but worth it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi gator1freak,

      That's great! We're glad to hear that you like the sound quality of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Awesome

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Real good headphones. Use them a lot for music and while playing games.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Emmanuel,

      Thank you for choosing Sony!

      We're so glad to hear that you enjoy your WH1000XM5 headphones for both music and gaming. It’s fantastic to know that these headphones enhance your experience across your favorite activities, providing high-quality sound and versatility. Your appreciation means a lot to us, and we're delighted to be part of your listening and gaming moments.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Best sound peroid

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony has been the top dog when it comes to over-ear headphone these past few years and this is no exception. Cant go wrong!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TylerD, Amazing! We're thrilled to hear that you like the sound quality of your headphones. Thank you for choosing Sony. Erin Sony_US

  • Rated 3 out of 5 stars

    Superbe Sound, Cheap Build

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony will always do well by me with sound quality, but I loved the previous gen's build quality and foldability. Hopefully the next headphone is much better.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Andrew, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible.  The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Fancy

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daughter loved it. I will be purchasing to use for work also. Best purchase. Better then the Apple AirPods

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LindaQ, We're glad that you're enjoying your WH1000XM5. Thank you for choosing Sony. Erin Sony_US