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Customer Ratings & Reviews

Your price for this item is $298.00
The comparable value price is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6072 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 187 Showing 3,721-3,740 of 6,072 reviews
  • Rated 5 out of 5 stars

    Best headphones!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and sound for a good price you get what you pay for.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      i JamesG We're glad that you like the sound and overall quality. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Nice sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely they are better than other brand are light good quality sound and amazing sound for cancellation of audio are amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jose, Awesome! We're glad that you like the sound quality and noise canceling. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 4 out of 5 stars

    Earcup Size

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love these headphones. The only reason preventing me from giving it 5 stars is that I wish that the ear cups were bigger (like the Airpods Max). It starts to get uncomfortable after using it for an extended period of time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marc,

      Thanks for your feedback! We're glad you love the headphones overall. We understand that comfort is important and we appreciate your suggestion about the ear cups. We'll definitely take that into consideration for future improvements.

      Thanks for choosing Sony!
      Sincerely,
      - Stephanie Sony_US

  • Rated 4 out of 5 stars

    Good product but expensive

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The experience with the headphonses is great but its $400 price point seems too much. Ideally it is a fair deal but not the great one. Audio clarity is very good in bright profile compared to default one. I dont seem to use the automatic functions most of the time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DeadAlready, We're happy to hear that you like the audio quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are great headphones very soft to you ear and comfortable I definitely recommend them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GarnetO,

      Awesome! We're thrilled that you like the fit and comfort of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    highly recommend

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best headphones i've used the audio is really good specially since u can edit it with the headphone app

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Oscarito, We're delighted to hear that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Noise Cancelling Gods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony has done it again. They’ve provided a noise cancelling experience that’s to die for. The sound sounds a bit richer. And there have been improvements to the mic— from previous models.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi YesMan, we're glad you like the sound quality of our newest industry-leading noise canceling headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great features

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. I love them! the Apple Max might have slightly better noise cancellation but i love all the other features on the headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hodedo, We're glad that you like the features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    A mist have ...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the xm4 it was time for a up grade xm5, but now xm6 just came out its amust have for me. My wants my likes .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SelvinC,

      Thank you for choosing Sony!

      We're overjoyed to hear that you loved your WH-1000XM4 headphones and decided to upgrade to the WH-1000XM5. It's truly wonderful to know you're passionate about the latest advancements in audio technology! The WH-1000XM6 is indeed an impressive addition, and we're incredibly happy to see your enthusiasm for it.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Sony WH1000XM5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product that sounds as great as it looks. Easy to switch from phone and computer.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JKSas, Thank you for the 5-star rating! We are glad to hear that you are enjoying your new WH-1000XM5! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Noise melts away, but no waterproofing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outside noise melts away, but I wish this was more waterproof. I'm afraid of even wearing this at the gym due to the fact that sweat can cause issues

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shanem201, We're glad that the headphones melts away outside noises. While the WH1000XM5 units don’t have an IPX rating, you can still use this at the gym for your daily workouts. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    great for flights

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    made my flights bearable, long lasting battery, love.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ErinJ,

      Perfect! We're thrilled that you are enjoying the battery life of the headphones and how they work well during your flights. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these noise canceling head phones for my son. He was going on a trip and used them on the plane.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JonB, We're delighted to hear that your son likes his new new headphones. We're glad that you are enjoying the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    GoodImprovement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are better than the last versions however I would only recommend it as a new headphone or if you have the xm3 or below. My only complaint is the travel is a bit harder.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Uravgreview, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl Sony_US

  • Rated 5 out of 5 stars

    Best Headphones ever

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just upgraded from the xm4 and this really felt like an upgrade. The noise canceling on the xm5 are is so much better.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jacob,
      Good decision! We're glad that you are happy with your upgrade and you really noticed the difference, especially with the noise canceling feature. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Comfortable, w/ great sound and noise cancelling.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are comfortable and do an excellent job of cancelling out background noise and helping me concentrate at work. I also enjoy listening to music on them. I haven't pinned down everything... haven't used them in a zoom yet, but I really didn't buy them for that purpose, so cannot say for sure if the mic works well since I use them mainly to listen to music and block out noise around me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ally, Awesome! We're glad that you are enjoying the audio quality and noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Sony is the best

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    Best Buy Employee
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are awesome. I use them everyday before work and the gym.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ibedanielsan, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Music to my ears

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is amazing, I love how you can go to the next song with just a swipe on the side.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TheMachine11, Great! We're happy to hear that you like the sound quality and features of your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Best quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dreamed about this one for few years finally I bought it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi UrjinbadamB,

      Thanks for the wonderful review! We're so happy to hear you finally got the WH-1000XM5 headphones you've been dreaming about. We hope you're enjoying the listening experience—outstanding sound quality and top-tier noise cancellation!

      Thanks for choosing Sony.

      Sincerely,
      Jenn | Sony Social Media Team. sony-global

  • Rated 5 out of 5 stars

    King of ANC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great and it's the King of Active Noise Cancelling. Sony also has one of the best apps for customizing the equalizer to get the sound how you want. Worth the upgrade in my opinion.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Norm, Good to hear that you like the sound quality and noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US