Customer Ratings & Reviews

Hi MarkA, Amazing! We're thrilled to hear that you like the noise canceling and overall performance of your headphones. Thank you for choosing Sony. Erin

Hi Belougaman, Fantastic! We're very happy to hear you appreciate the excellent sound quality and EQ adjustment options of your Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam

Hi Amytttt, Great! We're glad you like using these headphones for workouts and fits your head perfectly. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi Reallycoolname, While we are glad that you like the light weight design and the app works well, we regret that you're not completely satisfied with the audio quality. Allow us to help and turn this into a better experience.

For audio quality, please try following the steps here: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html

Please also refer to the link below if your ears hurt while wearing the headphones.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00015243

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Erin

Hi Fernando,

That's very nice to hear! We're glad that you're enjoying the noise canceling of the headphones for your iPhone and computer. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

-David

Hi Whiteknight, Excellent! We're glad that you like the noise canceling function and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi ComfortN,

Thanks for sharing your review and experience with the WH1000XM5. We're glad that you like the noise canceling function of the headphones. Your feedback about the battery life and controls is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).

When you wear the headset, Auto NC Optimizer function always automatically optimizes the noise canceling performance by analyzing the wearing condition of the headset according to the shape of your face and your hairstyle, or the presence or absence of glasses, and the pressure change in an airplane, etc. There is no need for the wearer to press a button or use the touch sensor control panel to use this function. Because the noise canceling performance is automatically optimized by the Auto NC Optimizer function according to changes in the wearing condition and usage environment, you may notice fluctuations in the noise canceling effect.

Please note that usage hours may vary depending on the settings for the headset functions and usage conditions. You may refer to this link for more information:

https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534508.html

You may also find this link helpful:

https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541091.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi JohnathonP, We're glad that you like the features, comfortable, and clean looking! We appreciate your feedback and thank you for choosing Sony. Erin

Hi CalvinB, Thanks for the 5-star rating! We're glad that you are still impressed with the amazing sound quality of your new Sony XM5 headphones. We appreciate your comment regarding the price and new design of the XM5. Rest-assured your inputs will not go unnoticed. Thank you for choosing Sony! -Craig

Hi Seanlash, we're glad you are enjoying the battery of your new headphones! We appreciate your feedback regarding the earpads. The headset is not waterproof. If the headset is charged while it is wet with rain or sweat, etc., this can result in burnout or malfunction. Please follow this link for more information:

https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000558776.html

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

Thanks for choosing Sony. ~Earl

Hi TM205, Great! We're thrilled to hear you like the built quality, sound, customization options, and excellent noise cancelling feature of your Sony WH1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam

Hi JCHOU, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl

Hi RMosack, e're delighted to hear that your daughter is enjoying her new headphones. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin

Hi Sandra, We are glad to hear that your new Sony WH1000XM5 wireless headphones are the best you have experienced. Thank you for your purchase. Enjoy! Vincent

Hi CarsonT,

That's very nice to hear! We're glad that you love the equalizer of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We appreciate the recommendation and thank you for choosing Sony!

-David

Hi GarrettT, Awesome! We are so glad to hear that you are happy with your new WH1000XM5! Thank you for choosing Sony! -Carl

Hi earthmood, Wonderful gift! We're delighted to hear that the recipient likes the sound and clarity. Thank you for your feedback and for choosing Sony. Erin

Hi Slade193, That's good to hear. We are glad that you love your Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent

Hi JennP, Great! We're delighted to hear that you like the sound quality and battery life. Thank you for choosing Sony. Erin

Hi vindaloo, You've made an amazing choice! We're delighted to hear you like the exceptional sound quality of your Sony WH1000XM5. Thanks for choosing Sony! -Sam