Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10562666
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Sony XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of my best purchases ever. Amazing quality makes you feel like your all alone in this world with the noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shiny, Great! You definitely made the right choice. We are extremely pleased to hear you are satisfied with your purchase and you are enjoying the superb sound quality and excellent noise cancellation of your WH-1000XM4. Your assessment is spot on. It's just you and your music with the WH-1000XM4 headphones. The easy way to enjoy less noise and even purer sound, with smart listening technology that automatically personalizes your experience. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thank you so much for choosing Sony! -Jess
Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase, zones out all noise to focus ona task
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EsmeraldaD,
You made the right choice! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
Top Tier Wireless Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones I’ve ever purchased. App for personalization takes them over the top.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Anfernee,
Thank you for choosing Sony!
We're thrilled to hear that you're enjoying your WH-1000XM5 headphones and consider them the best you've ever owned! It's fantastic that the Sony Sound Connect App is elevating your listening experience with its tailored features, making it even more exceptional for you.
Best regards,
-Fred
Broken Right Hinge-- like a lot of other people
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and battery life means nothing if the right earpad is dangling loose. I tried to figure how I could possible have broken these so quickly, then I found all the other customer complaints. The connection between the headband and the earcup broke at the rotator. (And there's no self-help way to glue or tape it back to function.) I got a Bose headset as replacement, and it working great... with parts falling off. This is a product defect. It is a shame because the Sony sound and function were great ...for a few months. For me, this was a waste of money. NOT BestBuy's fault by the way. This is a Sony product defect. (Model: WH1000XM5/B, SKU:6505727, purchased 12/21/2022)
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi WillisM, While we are glad that you like the sound quality, we regret to hear that the right earpad is dangling loose. This is definitely not the experience we'd like you to have. Sony takes into consideration all feedback to improve the performance and quality of our products. We're always looking to make Sony better.
May we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Additional Information regarding your experience with the WHXM5
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
Good ANC.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is has better anc than bose q35ii.I suggest to wait until it is on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wichitsuwan,
Awesome! We're glad to hear you like your WH1000XM5 headphones. This is definitely one of the best noise canceling headphones on the market. Thanks for your positive feedback and for choosing Sony! - Kris
have to pay for 360 around separately
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent sound quality, but the only thing is that you shouldn't have to pay a subscription for 360 sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Santo, we're glad you like the sound quality of our product. We appreciate your feedback regarding the 360 sound. Thanks for choosing Sony! ~Earl
Amazing
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these if your thing about buying them i would definitely recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hg4661! Thank you so much for your wonderful feedback! It brings us great joy to hear that you absolutely love the WH-1000XM5 headphones.
These headphones are designed with advanced noise-canceling technology and offer exceptional sound quality, making them perfect for immersing yourself in your favorite music. We truly appreciate your recommendation!
Thanks for choosing Sony!
Best regards,
Estefany
Fantastic headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible headphones!! Noise cancelling is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BryceO, We're glad that you're enjoying the noise canceling function of your headphones. Thank you for choosing Sony. Erin
Head phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife loves it and we used them on our recent vacation to Portugal
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your experience with the WH-1000XM5, PeterS! We're delighted to hear that your wife loves them and that they were a great companion on your vacation to Portugal.
Many users appreciate the WH-1000XM5 for their superb comfort, outstanding active noise cancellation, and exceptional audio quality—features that can really make a difference while traveling. It's always wonderful to know our headphones help create enjoyable moments and elevate your adventures.
If you have any memorable stories or favorite features from your trip, we'd love to hear more! Safe travels and happy listening.
Thank you for choosing Sony!
Best regards,
Gus
Sony Social Media Team
Best Headphones I’ve Ever Bought
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was going to get the Apple headphones, but these are cheaper and sound amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anonymous, You've made a fantastic choice! We're very happy to hear you like the amazing sound this unit delivers. Thanks for choosing Sony! -Sam
They're soo good!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looking hella good and sounding hella great. If you have the Mx4, these are even better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WeirdTangerine, Awesome! We're delighted to hear that you like the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
top tier headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good quality the sound is amazing along with the setting
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mint, We're glad that you're enjoying your new headphones. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
must have better than apple
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.highly recommended product for daily use if you are music lover must have product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PauloleeC, That's great! We are glad that you like your Sony WH1000XM5 wireless noise canceling headphones. You chose the best brand this time. Thank you for your purchase. Enjoy your music! Vincent
Great sound, but ears get a little warm
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the ANC and the sound response. One caveat with these over the ears is that they can heat up your ears. I can last for an hour or so. Also, not good for the plane, the prior model is better, folds up better. Pretty pricey as well.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MisterMike, Thanks for sharing your experience with the Sony XM5 Bluetooth headphones. We're glad you love the noise canceling feature. We also appreciate your feedback regarding the temperature. This will be looked into. Enjoy and thanks for choosing Sony. -Craig
Great pair of headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones that can be worn all day. Sound quality is great also.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DominicV, We are happy that you now have a pair of excellent headphones and that you like their sound quality. Thank you for choosing Sony! Enjoy! Vincent
Awesome product!
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits pretty snug for my liking. Sound quality and the noise cancelation is way better than those apple airpods max no cap!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi XxNotabot420xX, We're glad that you are enjoying the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Fantastic but one issue
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everthing anout these headphones are great from a sound standpoint the one issue i had but maybe i wss jusr unlucky wass the build quality. My right piece snapped out of nowhere witj little pressure applied
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mena, While we areglad to hear that you are happy with the performance of your WH-1000XM5 headphones, we are sorry to hear about what happened to the headphones. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Fantastic
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is incredible! They create the most immersive audio experience I’ve ever had before.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ethan, Perfect! Thank you for taking the time to write such an in-depth review of your experience with your WH-1000XM5 Headphones! Your assessment is spot on! Superlative sound, engineered to perfection. The specially designed 30-mm driver unit of these headphones is fantastic and its great to hear you agree as well. You're now able to enjoy High-Resolution Audio with and without wires. Thank you so much for leaving us such a wonderful review of your new Headphones! -Jess Sony Social Support
A++++++
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice! Great sound. Great quality built. Sony on the top of the line. Wireless Bluetooth great feature now days.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi usama19,
Thank you for the 5-star rating! We're glad to hear that you like the sound and build quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Beyond great!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Never had better headphones in my 66 years. And the noise-canceling functionality, supurb.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidW, Fantastic! We're glad that you are enjoying the noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin