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Customer Ratings & Reviews

Your price for this item is $298.00
The comparable value price is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6093 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 208 Showing 4,141-4,160 of 6,093 reviews
  • Rated 5 out of 5 stars

    Will buy again

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my daughter. She loves it. Its not heavy on her head and sound is amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoanneI,

      That's great! We're glad to hear that your daughter loves the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    The GOAT in headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is undoubtedly my Greatest best ever headphone of all time…

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KapBong, Awesome! We are glad to hear that you found the best headphones for you! We thank you for the 5-star rating and for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Quality Headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Noise cancelation quality is an upgrade from the XM4s. Best headphones in the market.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi David, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Would recommend

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Theyre amazing headphones, i have the xm4 and when i bought the xm5 I heard for clear on vocals and more clarity on instruments

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi anth0, We're glad that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Worth upgrading?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from the XM4. The sound quality and noise canceling are better with the XM5. I gave the XM4 to my daughter and she is supper happy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bose, Amazing! We're happy to hear that you like the sound quality and noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 4 out of 5 stars

    Not bad not great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work pretty well, not as great as i expected but definitely gets the job done.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NicR, We're glad that the headphones work well. We appreciate your feedback and thank you for choosing SOny. Erin Sony_US

  • Rated 2 out of 5 stars

    Great sound quality, Not ideal for phone calls

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound but I needed to use this as a noise canceling headset for phone calls. Unfortunately there is a well documented issue with feedback (echo) when you speak into the headset. I tried all the fixes listed on the Internet forums but it didn’t work. I returned it and went back to my Bose headset.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StanB, thank you for taking the time to share your experience. We're glad to hear you enjoyed the sound quality of the Sony - WH1000XM5, but we're truly sorry to learn about the echo issue during calls and that it impacted your experience. We understand how important reliable call performance is, especially when noise cancelling is a priority. Your feedback is valuable, and we've shared it with our product team to help improve future updates and designs. We appreciate you giving Sony a try and hope to have the chance to earn back your trust down the road. Regards, -Dominick Sony_US

  • Rated 2 out of 5 stars

    Subpar Experience

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a joke! I was super disappointed with the sound of these. I still own and emphatically use the Mx3's. The 6's are pathetic compared to the sound and build quality of the former headphones. I really wanted to like the 6's, but if you have a discriminate taste and want your music to sound a certain way, these may not be the ones for you. I had other people test the 6's to see if it was just me and they agreed the 3's and 4's are better. Even after messing with the EQ the 6th did not compare. Unless you just want something to listen to music with, I would skip this version.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for studying!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE BEST headphones you can get while on the go, studying or jamming out at home!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ceci, Fantastic! We're glad that you re satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and the color is very minimalist.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lucky, we're glad you like the sound quality and color of our product! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 4 out of 5 stars

    Good sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good sound and good cancellation. Good finish of materials but it marks easily when handling it. It comes with a case.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EmmanuelK, We're glad that you like the sound quality and noise canceling. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Sony Never Let’s Down!

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honesty a good all around headphone, might be the best in the market as of right now!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Irvin, Amazing! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    I wore the first ones out

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this never version. So comfortable too. Now my Mom wants a pair.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kickstand,

      We appreciate the 5-star rating and we're glad to hear that you like the comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -David Sony_US

  • Rated 4 out of 5 stars

    Comfort and quality were amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved how the headphones fit my ears. They were comfortable. Also the sound quality is great. The only issue i faced was connecting multiple devices and auto connecting my phone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sushmitha, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Best gadgets ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and cool . I used it to feel calm and relax .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JosephE,

      Awesome! We're glad to hear that you like your new Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones still great quality almost a year later with nearly daily gym use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SeanP, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    The best

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones I have ever used so far. Great noise cancellation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EthynL, That's great! We're very pleased to hear you appreciate the exceptional noise cancellation of your Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazong !!! Quality is amazing, looks are amazing and noise cancelling is perfect

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JenifferR, Thank you for the awesome review! We're so glad to hear you like the amazing quality and exceptional noise cancellation of your Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones love the sound quality and the noise cancellation is superb

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChristopherB, we're glad you love the sound quality and noise canceling feature of our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! ~Earl Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Great sound and quality

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphines were purchased as gift. They have great boise canceling. Great product dirnthe price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, 1nOnly! We're glad that you like your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. -Craig Sony_US