Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10562666
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Best NC hesdphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much more comfortable than older models with better aound and nc too boot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Manku, Awesome! We're glad that you like the sound quality, noise canceling function, and comfort.The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony doesn't honor the warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Left side swivel joint plastic cracked after 6 months. Sony refuses to cover them under warranty because it "Doesn't cover Physical, Cosmetic, or Water Damage". Even if the physical damage is a design defect.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi HUCk, We are sorry to hear that the left swivel joint plastic cracked after 6 months. This is definitely not the experience we'd like you to have. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better.
With that said, may we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Case Number:
Additional Information regarding your experience with the XM5
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
Mr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling was adequate, but when mowing lawn it did not perform as well as my last Sony wireless headphone.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MarkW,
Thank you for considering Sony products.
We sincerely apologize for any inconvenience you may have encountered with the noise-canceling feature on the WH-1000XM5 while mowing your lawn. While our advanced noise-canceling technology, featured in top Sony headphones, excels at reducing steady, low-frequency noises—such as those from buses, trains, or air conditioning—it may not perform as effectively against higher-frequency, non-steady sounds like lawnmowers, leaf blowers, and other power tools. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.
Best regards,
-Fred
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice product. Highly recommend. Professional service from staff member.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AliceB, Amazing! We're very happy to hear that you're satisfied with your purchase and good to know that you had am excellent shopping experience. We appreciate the recommendation and thanks for choosing Sony! -Sam
Sony
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very easy to use it is good to I got wight, ?
I would recommend this to a friendBrand response from SonyListens
Posted .HI KevinG, Great! We're glad that you like the ease of using your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the features of the sony headphones they do feel cheap and sometimes it seems like they will fall off and in the sun your ears do sweat.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Flowaz, We are so glad to hear that you are happy with your WH-1000XM5 headphones. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
They’re great
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly are great, my girlfriend loved these headphones and is honestly a great gift for anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gianni, We're thrilled to hear that your girlfriend loves these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Incredible Audio Quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounded like a pair of studio headphones, best over the ear ive ever used
I would recommend this to a friendBrand response from SonyListens
Posted .Hi leopetro04, Great! We're glad that you are enjoying the audio quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony Wireless Noise-Canceling Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent - previously bought a pair for my daughter
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarenSM, We're glad that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
Impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Impressed by the quality of the product. Expensive but worth it. Now it is just a matter of having a long life product to match my expectations.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisH, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great phone for Zoom
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only a day so far but the easiest blue tooth connection I have ever experienced. Tested out in zoom meetings and phone calls. All said the sound was great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Earle,
Thank you for the 5-star rating! We're glad you had an easy time connecting the headphones to your device. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards,
David
Sony audio continues to be excellent
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replacing my original Sony xm series headphones and these are another great product from Sony. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chuck, We're happy to hear that you are satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Love the head phones the sound quality is amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great customer service I was greeted by a sale clerk who help me decide on which headphones would meet my needs
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PamW, Excellent service! We're also glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony - WH-1000XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great working distance is good connection is not great. Sound cuts in and out with easy. Tried multiple phones problem so occurs
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonS, We're glad that you like the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
We are also sorry to hear that the sound cuts in and out. To avoid having this issue, please ensure the headphones and the connected device is within the Bluetooth range. Ensure that the software is updated to version 1.1.3. You can check the software by launching the Headphones Connect app.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Sony thank you
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm very proud to own these headphones as they are the best I ever had. Also, very easy to use with controls on the side on the right side.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi chillwilltheone, We're glad that you like the ease of using the controls. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Amazing
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best bang for your buck. I bought other brands and these are by far my favorite over the ear headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Richard, wow! We're glad you like our industry-leading noise canceling headphones! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
Ok headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Build quality could be better. The noice cancellation is ok. Personally, if ALL you care about is ANC on a sturdy device....go for the airpods max and put up with apples nonsense
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Francisco, We're glad that you like the build quality and noise canceling. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Good headphone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphone ! I like so much! Very good performance
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jayjay, Awesome! We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound of the headphones is really good and they feel really light
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseA, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Hood birthday present
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my brothers birthday and obef tbe xm4’s these have way better sound cancellation. He uses thrm on his ps5 and he says theyre amazung.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Whayves, Thank you for choosing Sony! Awesome gift! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl