Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10562666
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Faulty sensor
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly pausing music. Sensor was faulty or something. When I returned, I told the clerk, and they still entered "did not like" as the reason which was not true.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Fourbigstrings,
We regret to hear the music suddenly stops on your WH-1000XM5 headphones. We want to make sure you’re taken care of. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your headphones has a 1-year warranty from the date of purchase. If you still have the unit, please follow the common solutions on the link below if you experience unexpected issues on your headphones.
If any of the following conditions apply, the issue occurs.
The built-in sensor is activated.
• If you remove the headphones or put them back on, this will pause or resume playback. In the factory settings, the built-in proximity sensor in the left unit detects when the headset is worn on or removed from your ears.
• You can disable the wearing detection function. Turn off the Pauses when headphones are taken off setting using the Headphones Connect app.
• Please check the Speak-to-Chat function. The Speak-to-Chat mode activates when it detects the speech of the person wearing the headset and the headset pauses or mutes the music which is being played, but in rare cases it may activate in response to the voices of other people, ambient environmental sounds, transportation announcements, etc.
If the issue is still unresolved, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Noise cancelling is so weak.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is really good, but the noise-canceling is worse than my XM3 or Airpods Pro. I'm truly disappointed with this headphone, and I do not recommend it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi rgnh, While we're glad that you like the sound quality, we regret to hear that the noise canceling did not meet your expectations. We'd love to help you troubleshoot your problem and turn your experience around. If the effect of noise canceling is not sufficient, please try the follwoign steps here: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
We also recommend ensuring the software is updated. If your headset has the latest software, a notification will appear on the screen of the “Sony | Headphones Connect” app. Update the headset software following the on-screen instructions. Install the latest headset software to enjoy new functions or to resolve a certain number of issues with the headset. Always use the headset with the latest software installed.
Should you need further assistance, plese email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Great headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Cushion is comfortable. Light. Great battery life. I use them for workouts and they stay on firm.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseC,
That's awesome! We're glad to hear that you like the sound quality, comfortable design and battery performance of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Broke after 4 months design flaw.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These broke after just 4 months of use. The swivel broke so Sony would not cover the repairs as they say its cosmetic but they are useable.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AnnR, we are sorry to hear that the swivel broke. This is definitely not the experience we'd like you to have. Allow us to help and turn this into a better experience.
May we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Additional Information regarding your experience with the WHXM5
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
Bad buy ever .
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible for use . . Don't buy it. Don't buy it. Don't buy it. .
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AlexanderO, We regret to hear that the headphones did not meet your expectations. We'd like to know more details from and how we can help turn this into a better experience.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Additional Information regarding your experience with the XM5
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
Still didn’t opened the headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Packing was not good full of scratches. Missed the return time
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SaikiranE, we are sorry to hear about this. This is definitely not the buying experience we'd like you to have. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Were these purchased sealed or open box?:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
Sony - WH1000XM5 - Great purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Comfortable, not heavy, good leather. Feels good on ears. Wanted a pair of headphones that would cancel noise and it does so very well. Transparency mode is also real good. No connectivity problems. Great headphone overall. Worth the buy for sure. GREAT battery life. Lasts what seems like for ever. I really only use them for the gym but used them to edit a video and they were great, battery lasts for ever.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EG123, amazing! We're glad you like the sound quality and comfort of our product! The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! ~Earl
No mute button for calls
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No mute button. For a wireless device, that is unacceptable. If I wanted to control my headphones from my device I would buy a wired pair.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nicholas, We regret that the headphones did not meet your expectation. Sony values the opinions of customers and is always striving to provide the best experience possible. It is true that the WH-1000XM5 doesn't have a mute button. However, you can only mute the mic using the mute option/button of the connected device.
Should you need further assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
My twenty year olds are envious
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did extensive research before purchasing the Sony headphones. Sony was my choice over the Apple and Bose. I don’t typically wants something covering my ears but, can barely tell they’re on. The light weight offset phones fit my head & ears great. Sony’s sound quality and noise canceling is amazing. For protection I wear them on the riding mower hearing nothing but my music selection. I will be trying them when I use my chainsaw next.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JAMTIME,
You definitely made the right choice! It's nice to know you are enjoying the amazing sound quality, noise canceling features and comfortable fit of your SONY headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris
Listen
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont waste your money. Its not worth it trust me..
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Giggle, We are sorry to hear that you're having an issue with your headphones. This is definitely not the news we'd like to hear from you. We'd like to help you troubleshoot your problem and turn your experience around.
With that said, may we contact you to help and get more information? Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Additional Information regarding your experience with the XM5
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
Expensive
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the Worst product in the same price range you can get plenty of options are available apart from this.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Abhay,
Thank you for the review and we're sorry to hear what happened with your headphones. We need more details regarding your concern. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Bad QC
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buzzing sound .Bad quality. Requested for a replacement
No, I would not recommend this to a friendAnother Sony W
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just upgraded to these from the previous XM3's just because i liked those so much and of course sony hits the spot again with the XM5's. very comfortable, very full sounding, long lasting battery, LDAC support, multi device connection, isolating noice cancelling and more. The highest quality sounding Bluetooth headphones on the market. After using the 3's for almost 2 years, i was already enough of a fanboy to spend MSRP price on these things. Would recommend to enthusiasts who love music and studio quality sounds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Duxy, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
awesome but little comfort
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.+ these headphones are great! the sound quality on it is awesome and the transparency mode/ambient mode is good as well. the connectivity is great across devices. the microphone makes the recorded audio sound like it wasn’t even recorded off the headphones! it also looks very stylish :) - the headphones can get uncomfortable if worn for a long time. i find myself frequently having to take breaks. it’s also not great to wear with glasses; every time i put them on, it feels like it’s squeezing the glasses against my head and causes me to get migraines very easily. overall, these headphones are really nice, but it can get uncomfortable to wear at times.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi k0mi, Thanks for sharing your experience. We're glad you like the sound quality and seamless connectivity. We also appreciate your feedback regarding comfort. Make sure to adjust the headband slider according to obtain proper fit and to avoid discomfort. Enjoy and thanks for choosing Sony. -Craig
no way jose
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.turns off every hour i even got replacement pair does the same thing
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi magerpain, we regret to hear that the headphones turn off every hour. This is definitely not the experience we'd like you to have. Allow us to help and turn your experience around.
In the default setting, the headphones use built-in sensors to detect when you wear or remove them and automatically turn the headphones on or off as needed. If you have trouble with the headphones turning off unintentionally, check the following:
When you wear the headphones over a cap, a scarf, or hair, etc., the sensors may not be able to detect that you are wearing them and may turn them off. To avoid this, be sure to set the earpads directly over the ears.
If the wearing detection still bothers you, disable the Automatic Power Off setting. You can do this using the Sony | Headphones Connect app: System → Automatic Power Off, and select Do not turn off.
If the issue is not still resolved, reset the headphones. If the issue still persists, then initialize the headphones. Note: Resetting the headphones will not delete the paring information, while initialization returns the headphones to the factory settings and all Bluetooth pairing information is deleted.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000673390.html?search=turn%20off%20
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Not for me
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation was terrible I could hear everything even all the way up. No bass so the headphones sounded like they were popping.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DexterLab, We are sorry to hear that the noise canceling function did not meet your expectations. This is definitely not the experience we'd like you to have. Allow us to help and turn this into a better experience.
First, please ensure the software is updated. You can check the software version using the Headphones Connect app. if the effect of noise canceling is not sufficient, we also recommend following the steps here: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Not for me
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just didnt like how they made my head feel, I got very warm and nauseous after 30 minutes of use. Would not recommend.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JoshH,
Thank you for bringing this to our attention. We're sorry to hear your discomforts while wearing the headphones. Adjusting the headband and the earpads properly can help reduce discomfort while wearing the headphones. Also, try lowering the volume. You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. You may check this link with information if your ear hurts when wearing headphones: https://www.sony.com/electronics/support/articles/00015243
May we also contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Why
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keep disconnecting from my phone and functions are not compatible with phone
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Centralcee, We are sorry to hear that you are experiencing issues with your WH-1000XM5 disconnecting from your mobile device. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please try setting the WH-1000XM5 on “Priority on stable connection” using the Sony Headphones Connect app. Also, please make sure that the headphones has the latest software updates as this will help improve the overall performance of the WH-1000XM5.
To check on the updates, please see our update link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246
Also, we would like to know the specific functions that are not available for your device for us to provide better assistance.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Sony's comeback!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony is hit and miss when it comes to audio (in my book anyways). , but these have destroyed the competition at or slightly above this price point. The packaging is real nice and was a pleasure opening. I have a thing with packaging. No bags, no un-needed junk, just clean and simple well thought out packaging. Comes with a nice pouch as well for traveling. I always charge anything rechargeable right out of the box. Didn't take long and by then I had already downloaded the Sony app. Turned them on and placed them on my head, immediately I was impressed, didn't even have music on yet. I also noticed how light and comfortable they were right away. Almost felt cheap and worried me about how'd they would sound. Although once I put the tunes on I was shocked how great they sounded. Playing with the app I found a option of allowing the noise canceling to turn off once you started talking. Pretty cool feature and worked flawlessly playing around with it. These aren't proof but I put them through the grinder anyway and used them during a rough day of yard work, about 8hrs in the AZ heat. Doing some home yard work, using trimmers, and a chainsaw, I didn't need my ear plugs. These worked great. I was also able to take a few phone calls that sounded excellent on both ends, they couldn't even tell I was doing yard work. The touch controls work flawlessly and if you want to stop the noise canceling for a minute you can just hold your hand over the right muff to deactivate it so you can hear the better half yelling at you that its time for lunch. All in all I love them and they are now my go to headphones. I expect them to last a long time and they are compact enough to travel with. I also love how low key they are, no frills, no bling, they just get the job done. Thanks SONY!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Oldskool, Awesome! We're glad that you are happy with the headphones! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. Thanks for choosing Sony! Jay
“Progress” is not always better
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please consider buying an earlier version. The extra bells and whistles do not make for a better experience.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JohnG, thanks for choosing and purchasing our newest industry-leading noise canceling headphones. We're sorry to hear that you have an issue with your SONY unit. We would like to turn your opinion around regarding our product. We would like to know more about the issue so we can better assist you. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl