Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10562666
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Xm5
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had the Xm4 upgraded to these and don’t regret it sound really clear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JorgeH, congratulations on your upgrade! We are excited to hear you're loving the magnificent sound of your new Sony - WH1000XM5. Their industry-leading noise canceling technology and comfortable design make them a perfect option for all-day listening wherever you go! Thank you for choosing Sony. Best regards, -Dominick
Grape
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are so light weight and the sound quality is exceptional
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user187033, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Served me well for two years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still works well and battery lasts at least couple of days with my usage. The faux leather started peeling away from the over the head part, but doesn’t create any issues
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aman, It's great to hear that your WH-1000XM5 headphones are still working well and that the battery life is satisfactory. We'd like to help you with regard to the faux leather peeling issue on the headband, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Exactly What $400 Headphones Should Be
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's everything a good pair of headphones should be. The materials are sturdy, but comfortable and light on the head, the sound quality is stellar and the noise cancelling works phenomenally! The app gives you a lot of customization for the sound, including level of noise cancelling and an equalizer. It's an expensive electronic that is worth as much as it costs!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BeeGarrard, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
What the!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing… the controls to skip, pause, etc., are very easy to learn. My one complaint is that the charger is too short. Skimping out on length!?! Haha, not a big deal. Also, incredibly light! Placed my headphones in my case before work, and after work, I lifted up my case and thought my headphones weren’t in there. Turns out they were.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alina,
Thank you for the 5-star rating and we're glad to hear that you like the controls of the headphones. Your feedback is greatly appreciated. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Update is great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still prefer the previous versions, but these are great as well in their own right!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DionneM,
It’s rewarding to hear that you find the WH-1000XM5 headphones great in their own right!
We appreciate you giving the latest version a try. We are always working to evolve the design and performance, and we are glad that even as a fan of the previous models, you still recognize the quality and innovation in the XM5.
Thank you for your support and for choosing Sony!
Regards,
Dominick
Best sony headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, both in sound quality and battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristianM, We are glad to hear that. You chose the best headphone brand. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
cannot recommend enough
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.extremely clear and bass loving audio, very good for the gym
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user499707, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Comfort quality and style
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these one of my favorite items I listen for leisure and relaxing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shani, Awesome! We are glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
The Greatest NC heaphones on the market!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best noise canceling headphones on the market today! I was blown away by the technology Sony has harnessed with these. Auto adjusts with no input needed from you, the user. Simply turn on or off with the press of a button. Feature rich companion app that is one of the best companion apps for any product I have ever used in my life. This product truly deserves 6 stars. Buy without hesitation!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisG,
You made the right choice! We're thrilled that you are enjoying the noise canceling function and dedicated app (Sony Headphones Connect) of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its just too comfy, noise cancellation is a lifesaver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yousufmehmood, We're glad that you are enjoying the noise canceling function and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Good sound, ANC so-so
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had a few noise canceling in-ear headphones before (QC20, Airpod Pro, Momentum TW2, ) and have been disappointed with the amount of noise canceling they offer. I picked the Sony X5 over the Airpod Max and Bose 700, sound unheard, so I can't say how those compare. The sound is fine -- obviously better than any earbud I've tried (Aonic 4), but about the level of on over-the-ear set like the ATH-M50, a solid performer. The question was whether I could get that level of audio quality without hearing a nearby leaf blower, or industrial fan, or someone drumming upstairs, or even just music playing at moderate volume in the same room. The answer is no. I'd say the attenuation is like a good pair of earplugs, which is better than nothing but you're not going to enjoy audiophile quality with noise in the vicinity. Also, the noise canceling is automatic-only, meaning that even with the app you can't max the canceling; the headphones decide what level of noise canceling you need, which is a really, really bad design decision. I hope a firmware release changes this.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deegee, Thanks for sharing your thoughts and experience on the new Sony WH1000XM5 wireless headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We appreciate your feedback regarding the noise cancelling feature of the headphones. Rest assured it will be looked at for future product improvements. Thanks for choosing Sony! -Craig
Excellent headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones. They are a huge upgrade from my old ones and with a good deal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user780267, Congratulations on your huge upgrade! We're glad to hear that you find your Sony XM5 headphones excellent. Thank you for choosing Sony! Enjoy! -Maria
An excellent step forward
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I been using the XM4 and airpods max for the past 6 month. I decide to say screw it and get these as well and holly God THESE ARE HEAVEN in your ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zoey2002, Amazing! We're happy to hear that you are enjoying your newest headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony. Erin
Headphones Sony
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Quality and Sound. Although range of the Bluetooth connection might have been done for a little greater diatance. Maybe it varies from the connected device. Not sure.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PiotrB, awesome! We're truly delighted to know that you're satisfied with the amazing sound & quality of your WH-1000XM5. Thank you very much for your purchase and for choosing the best brand, Sony! - Romeo
Previous model was better
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Okay overall pretty good, but only for a while. I think m4 model was way more practical and comfy. The one I bought has now lost the ability to adjust the size smoothly and also the pads are so soft that overtime they provide minimum cushion for your ears. Sound quality is great but I would buy m4 model if I were to do it again
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jake, We're glad that you like the sound quality. We also appreciate your feedback and insights with regards to the M4. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Perfection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've never owned a quality pair of headphones like these before. I've always preferred earbuds for the convenience, but after these I can never go back. Amazing. I'm glad I made the right choice when buying my first pair of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinE,
You made right choice! Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you like the quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Great headphones but pricey
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones. Noise cancelling works really well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeConsumer, Thank you for the positive review! We're very happy to hear that the noise canceling works really well. Thanks for choosing Sony! -Sam
Get the SONYS!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely stunning sound! Best purchase ever, GET THEM NOT NOT APPLE AIRPOD MAX THESE ARE 100000x better!! (Coming from a music audio obsessed person I need the best crisp sound no exceptions) these are so SO good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MegPA, We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Love them
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! The battery life is also great. I have had them for about a month and use them 3-4 times per week and have not had to charge them yet!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MadalynP, We're glad that you're enjoying your new headphones. Your feedback is greatly appreciated and thank you for choosing Sony. Erin