Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10562666
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Great but Major Defect in multiple pairs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great in everyway and awesome for work from home. Voice quality better than anything ive used before. WARNING: Ive had two of these units now (original and replacement) and both have had the same major defect. At certain spots around NYC the right ear cup picks up on radio stations when on. This shouldnt be a deal breaker but definitely something to be aware of, especially if you use them while walking around a lot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mushaboom52,
Thank you for the review and we're glad to hear that you like the voice quality of the headphones. We're sorry to hear the issue that you have encounter on both pairs. Update the software of your headphones via Sony headphone connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
great head set
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.light weight, great sound and long lasting battery
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rock7, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Not as good as Bose
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am comparing these to Bose, which I like so much better that I returned these to get Bose again. Sony was not as comfortable, could not control from the headphones themselves were the two major drawbacks. Sound was good, not better than Bose though. Felt light and less sturdy than Bose.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Stephanie,
We regret to hear you're not having the best experience with these headphones and you find them uncomfortable during use. This is definitely not the experience we'd like to hear from you.
Our WH-1000XM5 has a slider that you can use to adjust the length of the headband to get the best fit and for comfortable listening experience.
Note: If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect. The wearing detection function of the headset may also not work properly and cause music playback to stop automatically or activate the automatic power off function (the battery saving function) to automatically turn off the headset. For your reference, you may check the links below.
https://www.sony.com/electronics/support/audio-video/articles/00282845
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html
For future reference, we can offer assistance on how to set up or operate the features and functions of your Sony Headphones by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can chat with one of our agents who would be glad to help.
Should you need further assistance, please let us know so we can turn your experience around. You can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We appreciate you and thanks for shopping Sony.
Sincerely,
Jess
Nice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son buy for a present to a friend because they went to the store and he’s friend like it
I would recommend this to a friendBrand response from SonyListens
Posted .HiTony, Excellent choice! We're also glad that his friend is enjoying his new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Erin
Not worth the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Top of the head hurts, not comfortable. Bluetooth disconnects sometimes. Good noise canceling
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi user111897,
Thank you for reaching out to us today! We're glad to hear that you like the noise canceling of the headphones. Try to factory reset the headphones to resolve the disconnection issue. Here's the link on how to.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect. These headphones features an adjustable slider (left and right) to ensure comfortable fit for long period of time. The step-less slider, seamless swivel and hanger, and silent joints, make it a pleasure to wear
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
A little bit expensive.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it’s okay. should make the buttons better. It is not good for people with sensitive ears.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi HRam, Thanks for sharing your feedback. We apologize if you are experiencing discomfort when wearing/using the headphones. Make sure to adjust the headband slider accordingly to ensure proper fitting. As for the pricing, you may reach out to your dealer. They could offer discounts and other promos. Enjoy and thanks for choosing Sony! -Craig
Just bought these
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought these will update review when i get them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mminichino25, Awesome! Thank you for purchasing the WH-1000XM5! We can't wait for you to enjoy the advanced technologies, outstanding sound quality and excellent noise cancellation that make these headphones great. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for the 5-star rating and for choosing Sony! -Jess
Sony headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service great product, would recommend in a heartbeat!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EliasD,
That's awesome! Thank you for recommending our Sony WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones. We're happy that you like the overall quality of your WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Marco
Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones work better than expected. Id recommend them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RonZ, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best headphones ever.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good set of headphones.it is woryu youre money
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewF, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Gift for anniversary
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This maybe the best headphones. My husband loves it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MDQcyIL, We are glad to hear that your husband loves his new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, he can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for trusting Sony! Vincent
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Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bzbzbzbzbzzbxvvxgzggzgzgzzvzgzgzgzggzgzgzggzgzgzvb
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hhsjju, We appreciate your perfect start rating! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Do not get these Headphones!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Let me explain something. For these headphones specifically that cost about 400 dollars its alot for a pair of headphones. It can be reasonable for the specs it offers but these are not even worth 400 bucks. The volume and bass is not even loud at all. Not matter what you do with the equalizer settings changing them here and there for your preference you cannot get them any louder or even have a good bass. Let me put an examlple, these headphones i own for gaming are the Razer Nari essential and preferably for only GAMING. These are THX Sound supported and thay have such a better volume and bass and is literally only for gaming and only costed 70 dollars. What a disappointment from sony
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Matthew, We are sorry to hear that the WH-1000XM5 did not meet all of your expectations when it comes to the sound quality. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please follow our related help guide link to isolate and troubleshoot the issue: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Dissatisfied
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always loved the xm headphones i had xm 2 xm 4 xm 5. But the 2 xm 5 headphones i have owned constantly disconnected and re connected all the time. Even a factory reset has not helped.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CharlesE,
Thank you for the review and we're glad to hear that you love the headphones. We're sorry to hear what happened with your headphones. Update the software of your headphones. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Great ANC
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ANC ON these are fantastic the transparency mode is also really good could be a little better but it works great i dont like how they cant fold but that’s not a big problem for me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisM, Amazing! We're pleased to hear that you are enjoying the noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great but,hurt the ear after 40 minutes not breathable enough
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user797223, thanks for your 4 star rating. We're sorry to hear that it hurts your ear after 40 minutes of use. There are reasons why the ears ers hurt when putting on and wearing headphones. Please refer to the link below: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00015243
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
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Sincerely, Erin
The 360 is nice but not worth 24.99
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony 360 reality audio is about the only thing going for this product but the fact that you have to pay for the feature (sound quality) of the headphones just makes me mad. I was debating between and the 700's, gave these a shot but the feel and the quality are just not worth the four hundred. I would pay 75 dollars tops for this product, but if they were to sell it with the 360 feature not monthly I would pay the 500 It's actually pretty cool technology. I used them for 4 days and the right headphone gave out returned them went to the popular brand 700 series. The experience was phenomenal from the unboxing to right now their so good I decided to right this review.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Themadcusty, We are sorry to hear that the WH-1000XM5 headphones did not meet all of your expectations and had to return the unit. We value your input regarding our headphones and we hope that you consider Sony again in your future purchases.
Regards,
Carl
Randomly disconnects & reconnects to Bluetooth.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I won't speak to the aesthetics, battery life, sound quality, etc. Nor will I compare them to Bose. What I will speak to is this: I use the headset to listen to music or take & place telephone calls on my iPhone 11. I also use it with Zoom & Teams meetings. Sadly, the headset will randomly play the chime and disconnect from bluetooth, then play a new chime and reconnect to my source anywhere from 10 seconds to 2 minutes later. Sony has suggested that my headset's charge is low, or the charge on my iPhone's battery is low. Nope. Or that I my headset is too far from my iPhone source. Nope. The iPhone is in my pocket or in my hand or on my desk, less than 3 feet from the headset. Sony has suggested i make sure that my headset's firmware is current. It is. Or that my iOS version is up to date. It is. Or that my Sony headphones iOS app is not current. Hogwash.I have the same issue when I use my Sony with my MacBook Pro. I will add that I have an old Bose QC35 headset and it NEVER, EVER does this! NOT ONCE. I actually did not use my Sony headset for the first 2 weeks that I owned it, and sadly I discovered this deal-killing problem after the time window to return these to Best Buy. My recommendation: DO NOT buy this product!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BradleyS, we are sorry to hear that your headphones randomly disconnect and reconnect to your phone or macbook. This is definitely not the experience we'd like you to have. We also appreciate you checking the software version of your headphones and source device.
In addition, have you already tried resetting or initializing the headphones? If not yet, we also recommend trying that step.
Connect the headset to an AC outlet.
Press the power button and the NC/AMB button simultaneously.
If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Update for ANC ruined noise cancelling: Not quiet
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got these over a year ago. Since then, Song has changed their firmware where the headphones don't do true noise cancelling anymore. Which is ridiculous considering it's their main selling point for this specific pair of headphones. I have a sensory processing disorder and these were amazing until the update. Now they limited "ANC" which is ambient noise control. So now you're forced to hear everything around you on top of your music, and it doesn't block the noise out. Please do research before wasting your money, this is intentionally coded to now let most noise be passive and through the headphones even when in Noise Cancelling mode now. It's a huge problem, and I know a lot of people who won't be buying Sony products anymore from them specifically taking away the hard Noise Cancelling feature. This completely ruined the headphones for me. I don't want to hear cars driving by AND my music if I'm walking outside, but apparently that's asking too much.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ChloeW,
This is not the experience that we want you to have. Your feedback is extremely important to us and is very much appreciated. Because the noise canceling performance is automatically optimized by the Auto NC Optimizer function according to changes in the wearing condition and usage environment, you may notice fluctuations in the noise canceling effect. These steps may help you have a better experience with the noise canceling function:
-Make sure the noise canceling function is turned on.
-Adjust the headset into a comfortable position.
-The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
-When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
-With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.
-Check with the “Sony | Headphones Connect” app whether the function of the NC/AMB button is set to [Ambient Sound Control].
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Not for me
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m an earbud user but I thought I’d try these out. I did not care for the fit or feel of these over the ear headphones plus they were a little warm. I will going back and using my earbud pros.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Minnesota,
Thanks for commenting. We are really sorry if our WH1000XM5 didn't live up to your expectations. This is certainly not the news we'd like to hear from you. Regarding fit or feel, if you are experiencing a comfort issue or if the headphones didn't fit you well, please refer to the following information to isolate the problem.
Wearing the headphones correctly is essential, not just so they are comfortable but also to ensure the noise-canceling function works as intended. You can view a video or see the texts on this article for instructions on how to wear the headphones correctly:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00282845
You may also find the following article helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00015243
I hope this helps.
If there's something we can do to help or you may need more information with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for your purchase, and for choosing Sony.
Best regards,
Romeo