Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10562666
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Defective
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after a month and passed the return.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Cshane, We regret to hear that the headphones stopped working and have to be returned. This is definitely not the experience we want you to have with our products. We do have troubleshooting steps to follow in fixing issues with your headphones. It is unfortunate that we can no longer perform those steps.
Your feedback is one of the most important matters to us as it helps us improve our products.
We are sorry for the inconvenience and we hope that you'll consider Sony in your future purchase.
Regards,
Erin
sony
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not what i expected bad quality......................
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NadiaC, We regret to hear that the WH1000XM5 did not meet your expectations. This is definitely not the impression we'd like you to have with our products. Here at Sony, we always strive to deliver quality products that deliver an amazing customer experience.
If there's anything that we can do to make this better, please let us know. You can email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
M4 have better noise cancellation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Switching from the M4 since they broke down… The M5 have downgraded in active noise cancellation. Be ready to hear everything with ANC on compated to the M4.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sonny, While we're glad that you are enjoying your XM4, we're sorry to hear if the noise canceling function of the XM5 did not meet your expectations. Allow us to help and turn your experience around. If the effect of noise canceling is not sufficient, please try the following steps below.
Make sure the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
For more details, please check the Help Guide: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin