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Customer Ratings & Reviews

Your price for this item is $298.00
The comparable value price is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6061 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 79 Showing 1,561-1,580 of 6,061 reviews
  • Rated 5 out of 5 stars

    Great Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second time buying these headphones, only due to my dog having got ahold of my last ones. I enjoyed them then and now, great sound and I like the touchpad options on the right headphone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Destiny! Thank you so much for your wonderful review! It brings us great joy to hear that you chose the WH-1000XM5 headphones for a second time, even after your pup had a little fun with your previous pair. We’re thrilled that you appreciate the exceptional sound quality and the convenient touchpad controls on the right earcup, which allow for easy adjustments while you listen.

      Your loyalty means the world to us and we hope you continue to enjoy your headphones for years to come!

      Thank you for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Surround Sound Wireless Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight Awesome Surround Sound Well Worth The Money

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StephenL!
      Thanks so much for taking the time to share your feedback about the WH-1000XM5 headphones.
      We are excited to hear that you find them to be lightweight, that the surround sound is awesome, and that you feel they are well worth the money!

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    98% perfection

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down top 5 if not the top 1 in overall spec. Comfort and Audio is just top of the top tier. If you got the money for it or see a good deal, then get it. Only downside is that it's not foldable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jelly, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible.  We're also glad that you like the sound and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Love everything

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them! I use them everyday and the battery lasts almost all day. They stay on well and the audio quality+noise canceling makes them that much better:)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Aurora, Great! We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great audio & comfortable for glasses wearer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality. It is comfortable and the noise cancelling feature is amazing! If this is your first Sony headphones, it is definitely worth it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Linh,

      Very nice! We're glad to hear that you like the sound quality, noise canceling and comfortable design of the headphones. We appreciate the 5-star rating and thank you for supporting Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    <3

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn't completely convinced to buy them but I don't regret it. Theyre comfortable. They sound super good and they connect super fast. I like that it can be adjusted on the cell phone. I also like the small package in which they come.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarielisV, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Love them!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's been a few months since purchasing the Sony xm5 headphones and so far they are great! They cancel out noise and are very loud. Battery last a long time. The only issue I had was connecting it to different devices, I had to download the Sony app.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ingrid, Great! We're glad that you are enjoying the noise canceling function and battery life. We're sorry if you had issues connecting to your other devices. Please know that these headphones can be paired with other devices without the use of Headphones Connect app. Please check the Help Guide for more details: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/index.html

      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Incredible headphones.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some of the best sound quality and noise cancelling i have ever experienced. Lightweight, well built and easy to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Businessface, We're pleased to hear that you're enjoying your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Amazing Quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones fall nothing short when it comes to quality and comfort by far in my opinion the best headphones on the market !!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WilmerO, Great! We're thrilled to hear that you like the quality and comfort. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 4 out of 5 stars

    Super comfortable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super comfortable almost don’t even notice they are on. The noise cancellation works great, not a lot of bass. They don’t get really loud, good quality sound but not noticeable difference between other brands in my opinion. Overall really good and most comfortable headphones in that size class.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get them if you like nice things.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these to replace my bose 700 quite comfort i got about 4 years ago and it seemes everything ia an upgrade. The battery seemes like it last for days on end. And I use them atleast 3 hours a day

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TannerM, We're glad that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Love the M5s

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing. The sound quality and noise cancelling was done very well. I use it to study and when I need to go in my own world. Battery life is also very long. I don’t have to charge it for a couple days with constant use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Regina, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Perfect for airplanes!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancelling is top tier and the ability to quickly cover one side to hear around you is very handy. The music quality is also above average. Great headphones for traveling, and the battery lasts a long time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Eric Great! We're please to hear that you like the noise canceling function, battery life, and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 4 out of 5 stars

    Great sound and design

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used this series since M3 and its only gotten better with each iteration. The M5s sounds fantastic, great nose cancellation, the design is an overall improvement over the previous generation. The new carry case is also sleeker. One thing i miss about M4 is the NFC quick connect, M5 didn't have a nfc tap to connect.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Badapex, Thanks for sharing your experience with the Sony XM5 Wireless headphones. We're glad that you are happy with it. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. We also appreciate your feedback regarding NFC. This can help us improve in the future. Thanks for choosing Sony! -Craig Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Amazing Quality and Best Noise Cancellation

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The XM5 headphones by Sony absolutely blew me away. First, starting off with the app. The app is super easy to use and makes adjusting audio and fine tuning the noise cancellation super easy. Moving onto the actual headphones, the sound quality the superb. There were notes and sounds I was unable to hear in my other pair of headphones and they do an amazing job at adjusting to your music tastes. Finally, the noise cancellation. I go skating a lot and find the area very noisey. I can barely hear anything with them on and the ambient noise mode makes it easy to talk to people or be aware of my surroundings if needed. Overall, 10/10 and I recommend these especially for the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      We appreciate your detailed feedback, Floppa. We're pleased to hear that you like the ease of using the app, sound quality, and noise canceling function. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Airbuds

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these. My purpose was to wear them when traveling on an airplane and listening to music and drown out the airplane noise and they work perfectly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello FredI,

      Thank you for your fantastic review of the WH-1000XM5 headphones! We're thrilled to hear that they are working perfectly for your needs, especially when you're traveling.

      Our industry-leading noise cancellation is designed specifically to help you escape the distractions of the outside world, and it's great to hear that it's so effective against airplane noise.

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony Social Media Team. Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im a truck driver, the battery lasts me 2 full days of driving. They are extemely comfortable, which is a requirement for me since i wear them at minimum 12 hours a day.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Liter, Thank you for sharing your wonderful experience with your new Sony WH1000XM5! We're very happy to hear that you're impressed with the excellent battery life and comfortable fit of these headphones. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Excellent gift for my 71yr old mother.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my mother to use when travelling or at home. The noise cancelling is better than anything else available on the market and the comfort is above and beyond as well. They are quite expensive but these are the best ones on the market that I could find and try prior to purchasing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StCloud, Great! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Best gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these for my daughter for Christmas, i asked her what she thought of them. She said they are very comfortable and the noise cancelation works very well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlbertR,

      We’re so glad to hear your daughter is enjoying the comfort and excellent noise cancellation of her new WH-1000XM5 headphones! It’s wonderful to know they made such a great gift.

      Thanks for choosing Sony.

      Best regards,

      Eliab Sony_US

  • Rated 5 out of 5 stars

    You won’t regret your choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is amazing. The most comfortable headphones I’ve ever had. I got a pair for my fiancée and she absolutely loves them. The noise cancellation is awesome and the sound is incredible.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fernsky,

      Thank you for the purchase! We're glad to hear that you like love the comfortable design, sound quality and noise canceling of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US