Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10562666
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Great headset
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, great quality and sounds up there. Its comformtable, touch control responds well. When you speak or someone nearby, it pauses music and gets out of Noise canceling, allowing you to have a conversation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MinK,
Thank you for your feedback regarding the WH-1000XM5 headphones. We are delighted that you love the great quality, sound, comfort, and the convenient Speak-to-Chat feature, which automatically pauses music and adjusts noise canceling when you speak.
Thanks for choosing Sony.
Best regards, Eliab
Great Pair of Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Favorite pair of headphones I've had. The sounds is top notch and the battery life/charging is phenomenal. The carrying case is nice as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jamclay, Awesome! We are so glad to hear that you are happy with your new WH1000XM5! Thank you for choosing Sony! -Carl
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my son and he wears them all the time. Seems to really like them and all the neat features they come with / offer. Also seem to be built well and perform well. They are a bit pricey, but i got these on sale just before christmas and feel like they’re worth what I paid.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mkent667, Thank you for sharing your 5-star review! We're thrilled to hear your son is enjoying the Sony XM5 headphones and making great use of its features. It's great to know you found it to be a good value, especially with the holiday sale. Thanks for choosing Sony! -Maria
Amazing sound and noice cancelation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.During my hunt for a set of headphones i was pointed in this direction. The headphones are great the noice cancelation and the audio quality are worth the price. If you've tried to use earbuds like i have in the past and couldn't due to sizing issues. These over the ear headphones should be an option.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Im001s, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
Very happy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was purchased for my grandson for his birthday. He loves everything about them. From how they fit to the sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ladydi,
Thanks for leaving such a kind review about the WH-1000XM5!
It brings us great joy to hear that your grandson is loving his new birthday gift. It’s wonderful that both the fit and the sound quality are a hit with him.
We appreciate you choosing Sony!
Best regards,
Estefany
Good but could use improvements
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my headphones and all of the features, as there are more things these headphones can do compared to my previous ones but I think the noise cancelling feature could use some improvement but still works well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TessR,
We are beyond pleased to hear that you love your headphones and are enjoying the wide array of features they offer compared to your previous pair.
Regarding your feedback on the noise cancelling, we want to ensure you are getting the absolute best performance possible. You can often enhance the noise cancelling effect by ensuring a proper fit and checking specific settings within the app. We recommend reviewing these optimization tips in our help guide to help tailor the silence to your environment: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
Thank you for choosing Sony!
Regards,
Dominick
BIG FAN
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.absolutely LOVE these headphones! I needed a replacement after losing my last pair of airpods. The noise cancelling is great and they are so comfy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hannah this is a an excellent replacement and we're glad that you are enjoying the noise canceling and comfort. Thank you for choosing Sony. Erin
Best Gift Ever words of 18year old
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave these as a gift to my 18 year old son. Loves them. Great noise canceling and really likes how they fit over his ears. The sound quality is good too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dsgiftbuyer, We're glad that your son like the noise canceling, sound, and fit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Excellent noise cancellation for flights
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superior noise cancellation. Works well on flights to minimize plane and passenger noise. Comfortable to wear throughout the work day as well as sleep with them on during a flight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CBReview,
Awesome! Thank you for reaching out to us today. We're always happy to hear from you. We're happy to hear that you like the noise canceling and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
great for noise cancellation
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amazing headphones. the noise cancellation is a lifesaver
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NKNewton,
Thank you for choosing Sony!
We're thrilled to hear that the noise cancellation on your WH-1000XM5 headphones has been such a lifesaver for you. It's truly rewarding to know our product is making a positive difference in your daily life. Thanks so much for sharing your kind feedback and for your support!
Best regards,
-Fred
Great Sound and Long Lasting Battery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've used these headphones for about a month on a business trip. The sound quality is great and the battery lasts for a long time. I highly recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris,
Perfect! We're glad that you are enjoying the sound quality and battery life of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
The price is worth it!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones! The sound quality is amazing, works great, doesn’t break easily, and soft to the touch!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KethiaN, Thank you for the 5-star rating! We're so happy to hear you love the amazing sound quality, sturdy design, and it worked as advertised, providing you with performance and quality you expected. Thanks for choosing Sony! -Sam
The best so far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compared to BOSE 700, Sony GH-4 Comfortable for hours of wearing, sound quality is good but too flat, noice cancelling is great. Built quality is good as well. A few times had an issues with connection and n/c, was resolved by turning off/on the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andrew, Great! We're glad that you are enjoying the features, battery life, and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Beautiful noise cancelling headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony XM5s are comfortable and durable headphones that sound great and have a stunning noise cancelling effect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Timmy, We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
Really great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great material and the NC is great i really appreciate the touch shortcuts. Sound is clear, crisp and bass is bumping, volume range is crazy
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your feedback, Jsesh! We're thrilled to hear you're enjoying the high-quality materials and the industry-leading noise cancellation of your WH-1000XM5 headphones.
It's great to know the touch sensor controls are making your listening experience easier and more intuitive—they allow you to control volume, skip tracks, and activate features like Quick Attention or Speak-to-Chat with just a simple tap or swipe, creating a seamless way to manage music and calls without taking off your headphones.
We're also excited that the sound quality, from clear highs to deep, bumping bass, and the wide volume range, is living up to your expectations. We designed the WH-1000XM5 to provide crisp, dynamic audio no matter your music style.
If you ever want to explore features further—like customizing your sound via the Sony | Headphones Connect app or adjusting noise cancellation and ambient sound controls—we’re here to help you get the most out of your headphones!
Thanks again for being part of the Sony family and for choosing the WH-1000XM5.
Best regards,
Gus
Sony Social Media Team
Amazing headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE these headphones. The sound quality is amazing, they are super comfortable- even when wearing them for extended periods of time, and are super stylish. I get compliments every time I wear them.
I would recommend this to a friendBrand response from SonyListens
Posted .Great choice KristenB! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Fragile like my heart
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I miss these.. They would be a 5 star if my pair hadn’t broken so easily. Sound quality, noise cancelling, and weight/comfort ratio are all top of the line in its respective market. Just don’t let them slip off your neck unless your reflexes are impeccable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NateL While we're glad that you like the sound quality, noise cancelling, and weight/comfort, we are sorry to hear that they broke easily. This is definitely not the news we'd like to hear from you.
May we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Best overall headphones money can buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.every review on the Internet from Google, to digital trends, onto YouTube, will tell you this is the best overall pair of headphones money can buy; this is correct. My only dislike, and this is more of a me issue, so I did not want to take away a star, is that I don’t think they get loud enough. I am one of those grumpy old. GWOT veterans with messed up hearing so I need my headphones and earbuds to be super loud, but I think there’s a lot of software in every headset, and in phones and stuff that prevent volume from reaching a certain level. But I don’t actually know, so I won’t take away to start. Bottom line, buy the headphones, if you have the money!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TomT, great! We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Bomb headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise-canceling headphones I’ve ever owned. Worth every cent!! Super comfortable and lightweight. My apartment complex has been doing construction for months and when I wear these headphones I can’t hear anything, they are truly a life saver!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maya,
You made the right choice with the Sony WH1000XM5! We're glad that you like the comfort, weight, and noise canceling function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
Best Headphone Ever
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these for the gym & around the house. The noise cancellation works really well especially with loud music already playing in the gym. They are comfortable and for the price, they are worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnyaL, We're delighted to hear that you like the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin