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Customer Ratings & Reviews

Your price for this item is $298.00
The comparable value price is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6065 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 99 Showing 1,961-1,980 of 6,065 reviews
  • Rated 5 out of 5 stars

    Sonny mx5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best overall premium sound quality. I have tried several headphones, and none compare to the XM 5 in overall quality and sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ArturoM,

      We are honored to hear that the WH-1000XM5 stands out as the best overall in quality and sound compared to the many other headphones you have tried. Providing a superior, premium audio experience is our top priority, and we are thrilled that these have become your clear favorite.

      Thank you for choosing Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Great Headphones Comfort and Sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought them recently for a trip and enjoyed them very much. The comfort and sound were great! I also enjoy the ability to touch the ear piece to allow conversations without taking off the headset.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Curtis,

      You made the right choice! We're glad that you like the comfort, sound quality, and touch functions of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Perfect gym gear

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them work through the trenches of high intensity very adjustable comfortable and can handle the sauna app works well can be glitchy if not updated normally

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, SamuelS,

      Thanks for the great review and the 5-stars rating! We are glad our headphones have effectively met your needs. Keep enjoying the amazing sound quality from the headphones, and their amazing Noise Cancelling feature!

      Thanks for choosing Sony, have a fantastic day!
      -DiegoV Sony_US

  • Rated 4 out of 5 stars

    Great for the gym

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are pretty loud and comfortable but the only downside is the fact that one little touch on the sides and it pauses or thinks your trying to talk to siri. Other than that I absolutely love them. Perfect noise canceling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nyyy, We're glad that you like the loudness, comfort, and noise canceling function. You can adjust or change the touch control settings using the Headphones Connect app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise cancellation and the battery life is amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JayR, Perfect! We're glad you like the excellent noise cancellation and amazing battery life of your Sony WH1000XM5. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfy, cute, and the battery life lasts a long time! I use these for studying and they are perfect

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BelaW, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Best Noise Canceling Headphones

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise canceling headphones I’ve touched. Lots of customization to fit your listening preferences, and an extremely long battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello PMat,
      Awesome! Thank you for the accurate review. We're glad that you are pleased with the over-all features as well as the long battery life of our Sony WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Best on the market.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sorry headphones always been high quality products, and this model has all you need specially for long flights you are in your own world, without a doubt def a keeper. Only a small adjustment on the cushion over the head would have to be wider I think they corrected it on the latest version, again this definitely also depends on the shape of the person's head its gone get some time of use but would work fine, other than that all is perfect. I would recommend it specially it been on sale for a lot less.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ready to 1k+ hrs

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the feel of the new headphones. I had over 1000 hrs on my mx4 before the phyically broke. I look forward to just as much usage with these new ones. I mainly got these for multi connect bluetooth so I don't have to switch devices or take off the headset.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BajonJ, We're delighted to hear that you are enjoying your headphones. Thank you for choosing Sony. Carl Sony_US

  • Rated 5 out of 5 stars

    Sonny headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancelling!!! I love the color!!! Also there are very comfortable, I did a great purchase :)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sally1234567,

      That's great! We're glad to hear that you love the noise canceling and comfortable design of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I’ve ever owned. Great sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello KumariM,

      Thank you for choosing Sony!

      We're truly heartened to learn that your WH-1000XM5 headphones have impressed you with their outstanding sound quality. Thank you for sharing your feedback!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Light and comfortable

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounds quality and very light weight. But the cons is that the material will feel like cheap plastic

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ViTuong, Amazing! We're thrilled to hear that you like the light-weight design and sound quality. We appreciate your output and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Very Nice color Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, perefct fit, very comfortable. Really nice blue color. Overall the best headphones you can get

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FernandoC, Thank you so much for taking the time to leave us a great review of your Sony WH1000XM5! We're glad you like the perfect and comfortable fit, nice Blue color, and overall features and performance of your new Sony headphones. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Long lasting battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancellation, comfortable, battery life is better than I expected.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, AmieM!

      We’re thrilled to hear that the WH-1000XM5 is exceeding your expectations, especially with its comfort and battery life. It’s great to know the noise cancellation is hitting the mark for you!

      Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ANC is great and music sounds great. And its more comfortable than the Airpods Max’s. Great headset!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Raffy, We are happy that you like the sound quality of your Sony WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy your music! Vincent Sony_US

  • Rated 5 out of 5 stars

    Love them!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    10/10, honestly was considering the air maxs but I am so glad I went with these! Amazing sound quality and comfort for a lower price, I use them everyday!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi YarizP, Fantastic! We're thrilled to hear that you are enjoying the audio quality and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Made her Happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to upgrade to the Sony XM5 from XM4 for my 18 yr old daughter and she commented that XM5 feels more comfortable although sound quality was very much the same for both. She was very happy and that is what matters.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, Damaged! We're glad she's happy with her new headphones. Thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Very good quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality in both how they work and how they are built. They are the best I have owned and will get years of use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello WilliamW,

      Thank you for choosing Sony!

      It brings us great joy to hear that you're impressed with the performance and build quality of your WH-1000XM5 headphones! It's wonderful to know they are the best you've ever owned, and we're confident they will provide you with lasting enjoyment. At Sony, we are dedicated to creating products that blend innovation, durability, and an exceptional listening experience.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise reduction is awesome. Sound and quality are great! I would recommend getting one for yourself.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, Spot!

      We’re so glad to hear that you’re impressed with the awesome noise reduction on your WH-1000XM5! It’s great to know that both the sound and build quality are meeting your expectations. We truly appreciate the high recommendation—there's no better compliment than suggesting them to others!

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Excellent headphones.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love my headphones. I used them when I was a dog bather to drown out the dryers and enjoy my music while I worked. They always did an excellent job. I never had any issue with them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobynP,


      That is such a unique and great use case! We are delighted to hear that you absolutely love your WH-1000XM5 headphones and that they did an excellent job helping you drown out the noise of the dryers while you worked as a dog bather!

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US