Customer Ratings & Reviews

Hi SamK, Great! We're glad that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin

Hi Zoewgs,
Thank you for your time writing this review! While we are glad you like your WH1000XM5 noise canceling headphones, we're sorry to hear that you are having issues when connected to your iPhone. Let's work together and resolved the issue.

Here are some troubleshooting steps you can try:
Ensure that the headphones software is updated as it includes key features, applications, bug fixes, and feature improvements.
Set the headset to “Priority on stable connection”.
Remove any obstacles between the iPhone and headphones.
If you are enjoying music with your smartphone, the situation may be improved by closing unnecessary apps or restarting your smartphone. If you are enjoying music with your computer, close unnecessary applications or windows and restart the computer.
Connect the headset and the Bluetooth device once again.
Turning off [Service Link] on the “Sony | Headphones Connect” app may reduce the amount of audio dropout.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
For reference:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534702.html

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

Hi Jrhunt, Amazing! We're delighted to hear that you like the noise canceling function and super comfortable. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi Spinedoc, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi AllanM, this is great! We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin

Thank you for your feedback and for highlighting the excellent audio quality and noise cancellation of the WH-1000XM5, ChaseP. Regarding your concern about the touch controls being overly sensitive, we understand that accidental activation can be frustrating.

While there isn’t an option to directly adjust the sensitivity of the touch controls on the WH-1000XM5, there are some best practices that may help reduce unintended touches:

- Ensure that you are making swipe gestures perpendicular (forward/backward) or parallel (up/down) to the headband, as the angle and direction can impact how the touch sensor interprets your input. Using correct gesture alignment may help avoid accidental activations.
- Be mindful of how you wear the headphones, as the orientation and how snugly they fit can affect the response of the touch sensors.
- When setting the headphones down or adjusting them, try to avoid contact with the touch control panel to minimize unintended input.

We appreciate your input, as it helps us continually improve our products and user experience.

Thanks for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi Myles, thank you so much for the fantastic review! We're immensely pleased to hear you're enjoying your new Sony - WH1000XM5 headphones and that the sound quality and performance are hitting the mark for you. Your feedback means a lot us, thank you for choosing Sony! Best regards, -Dominick

Hi WIDI, Perfect! We're thrilled to hear you like the amazing sound quality, comfortable fit, and excellent noise cancellation of your new Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam

Hi LindaP, We're glad that you like the sound quality. We appreciate your feedback and thank you for choosing Sony. Erin

Hi RobertoM,

Thanks for your concise and positive review of the WH-1000XM5 headphones! We're delighted to hear you appreciate their excellent quality and can confirm they're a great investment.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Hello MadelineB,
Thank you for your feedback on the WH-1000XM5 headphones. It's great to hear they are still working amazingly even after a year and that you appreciate the amazing adaptability to surroundings.

We also appreciate your honest thoughts about the noise canceling. To help maximize performance, we suggest checking the Sony | Sound Connect app.
In the app, you can confirm that Adaptive Sound Control is OFF (as it can sometimes switch to Ambient Sound mode) and that the Ambient Sound Control setting is clearly set to Noise Cancelling in the "Sound" tab.

We're genuinely thankful you decided on Sony!
Best regards,
Estefany

Hi Abby, Thank you for the 5-star rating! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl

Hello HerbertV,

Thank you for choosing Sony!

We couldn't be happier to hear that the WH1000XM5 headphones effectively block out surrounding noise, allowing you to enjoy your audio in peace. It’s rewarding to know our technology is making a positive difference in your listening experience.

Best regards,
-Fred

Hi AshleyS,

We are thrilled that you’re enjoying the comfort and isolation of your WH-1000XM5! We designed these with Soft Fit Leather and our Auto NC Optimizer to provide a perfect seal and industry-leading noise cancellation.

Thanks for choosing Sony.

Best regards,

Eliab

Hi JCfromtheLBC!
Thank you so much for your feedback! We are really happy to hear that you’re enjoying your WH-1000XM5 earphones.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi NatalieR, thanks for choosing and purchasing our product. We're glad you are enjoying the sound quality of it. We're sorry to hear that you have an issue with your Sony unit. Set the headset to “Priority on stable connection” using the Sound Connect (formerly Headphone Connect app). Please follow this link for more details:

https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534702.html?search=skips

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by follow this link and Chat with an Enthusiasts:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for choosing Sony! Happy Holidays! ~Earl

Hi vinkenzieny! Thank you for the 5-star rating! We are glad to hear that you are enjoying your new WH-1000XM5! From airplane noise to people’s voices, our WH-1000XM5 wireless headphones with multiple microphone noise cancelling keep out more high and mid frequency sounds than ever. And with Auto NC Optimizer, noise cancelling is automatically optimised based on your wearing conditions and environment. Thank you for choosing Sony! -Carl

HI MatthewB, We're glad that you're enjoying your new headphones. Thank you for choosing Sony. Erin

Hi HectorG, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Regards, Carl

Hi Noah, We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl