Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10563363
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Best audio quality I've tried yet
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The clarity, bass and overall mix of the xm5 is great. Been using them a couple weeks now and they're super comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi James, Excellent choice! We are glad to hear that you are now enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Worth The Money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this headphones. Has a lot of features. Has decent range. You can put your hand on the right side of the headphone for temporary talk to someone without having to remove your headphone from your head. And many other features. Very light. The only negative thing is the carrying case which is bulky and won't fit easy in a carry on luggage.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sergio, We are thrilled to hear that you love your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for your purchase. Enjoy! Vincent
Perfect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and excellent sound quality! Exactly what I was looking for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MeganP, Thank you for giving the WH1000XM5 a perfect rating! We're very happy to hear you like the comfortable fit and excellent sound quality of this headset. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Fire
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Best Headphones Out In The Market,Hands Down Noise Cancellation The Best 7yrs Strong
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelD,
Thank you for taking the time to share your thoughts with us. It is truly wonderful to know that you consider the WH1000XM5 the best headphones on the market! We're also so glad to hear that the noise cancellation has been outstanding for you over the past 7 years. Thank you for your long-standing support!
Thanks for choosing Sony!
Best regards,
Stephanie
Lightweight headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sounds and base.I love the noise canceling feature and the lightweight design .
I would recommend this to a friendBrand response from SonyListens
Posted .Hello VirgieN, We are glad to hear that you love the noise canceling feature of your Sony headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
Blue Tooth Issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like these head phones but, I wish I would have purchased another set of Bose headphones. My issues with these headphones is the blue tooth constantly disconnects. Also, the noise canceling quality is not very good.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ClydeC,
Thank you for taking the time to share your feedback! We're truly sorry to hear about your experience with the Sony - WH1000XM5 headphones, especially regarding Bluetooth stability and noise canceling performance. We understand how important both of these features are, and we'd like to share some tips that may help.
For Bluetooth connectivity:
- Please ensure your headphones are updated to the latest firmware using the Sony Headphones Connect App.
- In the app, you can also set the set the headset to “Priority on stable connection”, which can reduce the audio/Bluetooth dropouts.
- Try to avoid using the headphones in areas with heavy wireless interference, such as near microwave ovens, crowded trains, or when surrounded by multiple wireless communication audio devices.
For noise cancelling performance:
- Make sure the headphones are properly fitted and fully sealed over your ears—this makes a big difference in blocking outside sound.
- In the Sony Headphones Connect App, use the "Auto NC Optimizer" feature, which adjusts performance based on your environment and personal fit.
- Double-check that Adaptive Sound Control isn't automatically lowering noise cancelling in certain situations; you can manually set it to "Noise Canceling" using the app for maximum effect.
If you've tried these steps and are still experiencing issues, we recommend reaching out to our technical support team for further assistance: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We'd love the chance to help improve your experience with your headphones!
Thank you for considering Sony products.
Best regards,
Dominick
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are so light weight and comfortable and the battery lofenis amaizng
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jgonzalez94, Amazing! We're very pleased to hear you like the lightweight and comfortable design, long battery life, and overall features and performance of your Sony WH1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Comfort
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the quality and comfort of these headphones. Great for long term use and hardly ever need to charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brandon, We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
The effect of sony headphones is really powerful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My head is a little big, so it would be better if it could be stretched a little more, but it is very comfortable to wear, and the sound noise reduction function is really perfect. I have been watching this headset for a long time, and the discount on best buy made me get it. Thanks to this store
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NZinuo, Great! We're glad that you're enjoying new headphones. Thank you for choosing Sony. Erin
Best headphones for the price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and best sounding headphones I have ever used!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EnzoC,
It is fantastic to know that the WH1000XM5 are the most comfortable and best-sounding headphones you have ever used! Providing a premium listening experience that you can enjoy for hours is exactly what we aim for.
Thank you for choosing Sony.
Regards,
Dominick
Her attachment
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter’s gift. Still waiting to mail it to her.
I would recommend this to a friendExcellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable wearing and long battery time. It’s friendly to people who wearing glasses.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi John We're happy to hear that you like the battery life and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. Erin
Fantastic headphones for any upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superior sound quality, a great design, and a sleek case that doesn't take up too much space in the backpack.
I would recommend this to a friendBrand response from SonyListens
Posted .Great choice WillieDyNamite! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Amazing sound but loose fit ):
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have the best nose cancellation and sound quality ever!! but it does need to lose 2 stars just for how inconvenient they are to travel with because they don’t fold up, and they fit pretty lose, they slip whenever I’m exercising which is what I mainly got them for. One time my friend tried them on and starting nodding her head to the music, and they flew off and chipped
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi booty, We're glad that you like the sound quality and noise canceling function. We're also sorry if the headphones slip. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH1000XM5 has a slider that can be used to adjust the length of the headband.
Should you need further assistance,please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Sony head set
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fit sound is on point Bluetooth connection easy and quick
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertG, Thanks for leaving us such a great review on the WH-1000XM5! We are really delighted to hear you're satisfied with the incredible sound quality and overall fit of your WH-1000XM4 Wireless Noise Cancelling Headphones. Good to know you point out the easy Bluetooth pairing that is also noteworthy. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Jess
Good headphones for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using the Apple AirPods Max for the last 2 years and noise cancelling of that headphones is amazing. Unfortunately, lost my headphones and started looking for alternative. I auditioned the M5 from my casual ears, music and movie audio is comparable to the Max. The noise cancelling though is I found a bit weaker than the Max. I do love the option to cover the right cup and you'll instantly hear your surroundings ambient sound. Overall, with being cheaper than the AirPods max, this is a great headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ampersand, Awesome! We are so glad to hear that you are happy with the noise canceling feature of your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Efficient
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are super comfortable and it works its magic when it comes to noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CeciliaM We're glad that you like the comfort and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Excellent value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice to drown out the background noise and lets tone come through for easy listening.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rich,
That's fantastic to hear! We are thrilled you're enjoying the superior noise cancellation and sound quality of your WH-1000XM5 headphones. Thanks for choosing Sony.
Best regards, Eliab
Love, love, love these Sony headphones!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. I bought them for my fiance as a birthday gift and now wish I’d bought them tor myself! Excellent sound and noise cancellation! They also feel really good and are really stylish; even the carrying case is cool. These are our 1st pair of Sony headphones and so far so great! I hope they stand the test of time. As of now, I’d definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PeeWee, Amazing! We're glad that you like the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
It has a dumb feature but everything else is great
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good sound. Crap gimmick in the left ear cup that pauses music when it's taken off. OK Mic I guess, it's an upgrade from the last one for sure. REALLY long battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Milo We're glad that you like the sound quality and battery life.The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin