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Customer Ratings & Reviews

Your price for this item is $264.95
The comparable value price is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6101 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 130 Showing 2,581-2,600 of 6,101 reviews
  • Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing feel, lightweight, noise cancelling feature is great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RamGh, we're glad you like the fit, weight and noise canceling feature of our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Best Headphones on the market

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable, great sound, amazing look, excellent noise canceling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi papaguavo
      You definitely made the right choice! We're thrilled to hear your enjoyable experience with the incredible sound quality, comfortable fit, design, and noise canceling features of your headphones. With WH-1000XM5, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are a true upgrade from the XM4s in every way; though the question remains of how significant of an upgrade? The sound quality and isolation is amazing. Not quite at the Airpod Max level - but impressive nonetheless! The touch controls on the right ear up by itself makes these an intriguing option to consider when looking for a high quality, excellent sounding pair of headphones! I’m glad to have received these over the holidays!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StellarOdin, Awesome! We're glad that you are enjoying the sound quality and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They're great headphones! The audio quality is phenomenal and they're comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Great choice Sama! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Best headphone!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are the best and definitely worth the cost! I use these nearly everyday! Great to tone out loud environments or to immersed with your show or music. I’ve had no issues with these and I’ve had them for over 7 months!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CoreyBlake, Amazing! We're glad that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    XM5 Sony

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones ever no debate to this date, premium and quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the review, MilkJuice!

      We are thrilled that the WH-1000XM5 is providing that premium, high-quality experience you were looking for. From the industry-leading noise cancellation to the refined sound of the 30mm driver units, we really poured everything into making these a modern classic.

      Enjoy the music and thank you for being part of the Sony family!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Amazing sound quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love sonys always have. Even over bose. I had the xm3 and just bought the xm5s. Way better noise cancelling that i love the most and the call quality is perfect. I took a phone call with lawnmower noise in the backtound and my sister said she could hear me perfect and clear. So two thumbs up for that. Lasty the sound quality is amazing as expected like my xm3s. So five stars for sure.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Steven, Great! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Xm5

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Noise cancellation, they fit snug and dont fall off

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertoD Awesome! We're glad that you like the noise canceling and fit. Thank you so much for choosing Sony. Erin Sony_US

  • Rated 4 out of 5 stars

    Phone's

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift to a famoly member. I don't know how well it works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Headphones I’ve Used

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones! I originanly boguht them to try them out and to see if they were worth the big price, but let me say, every cent is worth it! Ive never used such premium sounding headphones that are worth the money! I love the fact they sound wonderful, the amazing noise counseling, and even the fact I can connect them to my gaming console with the cord that comes with them, and listen to my video games! Song is where it’s at!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brandon, we're glad you love our industry-leading noise canceling headphones! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Best headphones ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing set of headphones never had a issues and have had them for almost a year and no issues

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello WilberL,

      Thank you for choosing Sony!

      We’re excited to hear that your WH1000XM5 headphones have provided you with nearly a year of smooth, trouble-free use. It’s wonderful to know they continue to deliver the quality and performance you rely on. Thank you for sharing your experience with us!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this headphones, great battery life, top of the line noise cancellation, and amazing sound overall.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kyle, Excellent! We're glad that you are enjoying the battery life, noise canceling function, and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sounds amazing.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound beautiful. Very good bass and hear things very crisp.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bann, excellent! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Packs a punch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are totally noise canceling, lasts up to about 12hours on a regular usage pattern.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarkyMark, We're happy to hear that you are enjoying the noise canceling function and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Noice-Canceling for sure

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, they really work I can use them all day long no issues .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your positive feedback on the WH-1000XM5, fastasma! We are delighted to hear that you find them comfortable for all-day use without any issues. Your satisfaction is incredibly important to us, and we're delighted that the headset's performance and usability meet your expectations. If you have any further comments or questions, feel free to let us know.
      Thanks for choosing Sony!
      Gus Sony_US

  • Rated 5 out of 5 stars

    Best purchase ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headsets were a long time coming. After getting them on sale, these turned out to be my favorite headphones ever. - ANC - plane, car rides, people, door bell. I will miss everything. It works. - pause and anc turned off when you speak to some one - that works - zoom calls and phone calls - clear - music - amazing I love these headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JosephL, That's awesome! We are so glad to hear that you found the best headphones for you! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Love them!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love these headphones. Works beautifully. I can get lost in my book without hearing background noise that could pull my attention away from my read.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Daena, That' great to hear! We're glad you like the headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Over ear head phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound sound and comfortable. The noise cancellation is pretty good!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Windwomen1, we're glad you like the sound quality, comfort and noise canceling feature of our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it all the time battery life is great and sound quality is excellent

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Novo, Excellent choice! We're pleased to hear that you like the battery life and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Best headphones ever

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Debated on the XMS5 since my nephew had a XMS4. I was completely blown away by the 5 (they don’t fold up like the 4) the sound is incredible. They knock the BOSE out the park, (my personal opinion). They also have an app that my nephew downloaded for me and I can make adjustments to the sound and many of the other features. My nephew is doing chores around my house to make extra money to purchase the XMS5.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Harpo, Great choice! We're glad that you are enjoying the audio quality and features of the Headphones Connect app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US