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Customer Ratings & Reviews

Your price for this item is $264.95
The comparable value price is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6101 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 132 Showing 2,621-2,640 of 6,101 reviews
  • Rated 4 out of 5 stars

    TV Sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is good and they are easy to set up but the cost is way above what would be considered normal.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JeffreyM, We appreciate your feedback. If you are referring to our WH-1000XM5 wireless noise canceling headphones, these headphones have magnificent sound quality which is engineered to perfection. You may check out this link to know more about their features and capabilities: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/index.html. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    The best value and quality headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great over the ear headphone that is comfortable, has good noise cancelling, and high quality sound. Mahalo Sony!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 808shopper,
      Awesome! We're happy to hear your enjoyable experience with the great sound quality, comfortable fit and noise canceling features with your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Superb Cans

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I knew these were great headphones already, given they consistently win over reviewers on youtube. Hearing them for my self though, i was caught off guard by how utterly silent the ANC makes your surroundings. I use these daily for teams calls and music while working. Excellent sound quality and mind blowing ANC.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sams Awesome! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Top of the light headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best ANC on the market. Very comfortable and lightweight. Great sound quality!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JMish, Awesome! We're so glad that you are enjoying the superb noise cancelling feature and amazing sound quality of your WH-1000XM5 headphones. Good to know you point out the exceptional comfort and lightweight design that are noteworthy. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We are happy that you give the product a perfect rating! Thanks for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    light weight and good sounds, not hurting my ears.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is the best noise cancelling headphone compares to other brands that I had tried, I had to returned other headphones, and tried this one, I loved it a lot.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi hoangbenno,

      You made the right choice with the Sony WH1000XM5! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Cool ahhh head phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its awesome dawg, trust me I can’t hear nobody wearing these

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, JacksonB,

      Thanks for the review and the 5-stars rating! We are delighted to hear how much you love your Sony Headphones and their amazing Sound quality and Noise Cancelling feature! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes. Do not forget to download the Sony Sound Connect app to enhance the experience!

      Thanks for choosing Sony, have a nice day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are very comfortable and have a good battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Salma, awesome! We're glad you like the comfort and battery of our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    They are awesome

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are by far my second favorite headsets (AirPods Max is my favorite). The ANC is top notch and the sound is amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi performa64, Great! We are glad to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sony headphone review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them! Really worth it and better than the other options

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AxellP, Great! We're delighted to hear that you love these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Best headphones on the market!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked helped me decide which ones to buy, very great quality and amazing noise cancellation if thats what you’re after

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your positive feedback, BraydenW!

      We are delighted to hear that you are enjoying the very great quality of your WH-1000XM5 headphones!

      It's particularly rewarding to know that you find the amazing noise cancellation to be a standout feature. We engineered these headphones to provide industry-leading ANC, so your endorsement is a wonderful validation of that effort.

      Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Great Quality

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones! The touch features are really cool, and the controls are smooth.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      HI MariaC,

      That's great to hear! We are thrilled you love your WH-1000XM5 headphones and are enjoying the cool and smooth experience of the touch controls. We designed them for an intuitive and premium listening experience!

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 4 out of 5 stars

    Great Choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ANC is amazing, comfortable, a little pricey, and a great product overall. I enjoy it very much.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Powersurge76,

      You made the right choice! We're thrilled that you like the noise canceling function and comfort of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Another Great Sony Headphones on the Market

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new Sony Headphones. Excellent sounding and extremely comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WKNOW, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect sound, comfy, noise canceling so great, nice solid carrying case

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SaxonE, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sony XM5

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones work great! I especially love using them in the gym. They really block out all surrounding noise. I use them while moving around a lot and they rarely slip off my head. The only time they slip a bit is when they are over my long hair. It is better if you move your hair out of the way so the pads make contact with your skin, keeping them in place and barely moving.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mags319, We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 4 out of 5 stars

    Sony headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m giving them a four because they come with no directions and I can’t seem to link them to my Rand McNally GPS system which is blue tooth. I can hear really well with them on. Everyone says they are really clear on the other end. I’m supposed to wear hearing aids but with these I can hear everything quite well. So if I could get some help linking these to my GPS they would get a five plus rating

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hpprinter, We're pleased to hear that you can hear really well with the WH1000XM5. These headphones can be paired with Bluetooth devices that supports the following Bluetooth profile:
      A2DP
      AVRCP
      HFP
      HSP

      You can also download a PDF copy of the Help Guide/Manual on our support website.
      For reference, please check the Help Guide link below.
      https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541014.html

      Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Best all-round headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this headphone, beautiful sound quality with amazing noise cancellation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello LeoH, thank you for the five-star rating! We are honored to hear you love the WH1000XM5 headphones! The exceptional sound quality and industry-leading noise cancellation technology they provide were designed with the goal of enhancing our customers' listening experience. Thank you for choosing Sony! Best regards, -Jenn. Sony_US

  • Rated 5 out of 5 stars

    Sony’s Best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones! The sound is amazing!! Great for the gym

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Totally worth it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super comfortable and the sound cancelling is amazing. Best headphones I’ve ever owned.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Carley, we're glad you like the comfort and sound of our product. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH1000XM5 a pleasure to wear. Thank you for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones. True noise cancelation. Very easy to connect very easy to use. Great for workouts and sound quality is awesome.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Naiomy, Thank you for sharing your wonderful experience! We are thrilled to hear that the noise cancellation, seamless connectivity, and sound quality of your Sony XM5 headphones meet your expectations. Thank you for choosing Sony! Enjoy! -Maria Sony_US