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Customer Ratings & Reviews

Your price for this item is $264.95
The comparable value price is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6101 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 134 Showing 2,661-2,680 of 6,101 reviews
  • Rated 5 out of 5 stars

    Great sound, cloud-like comfort

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve compared this product to Bose and Apple (QC 35, and pro max). These headphones come out on top, although by a surprisingly small margin. Unsurprisingly, Sony wins out on noise cancelling. A noisy plane, with a little bit of music, is completely drowned out. Fantastic for sleeping! Soundscape, this is largely subjective, but the area feels small.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yeahthatsme, Awesome! We are glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Best Headphones I've owned!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I truly enjoyed purchasing this. Got this headphones for the lowest price during Black Friday deals. The sound quality was too good. The equalizer is an additional boost but it requires some effort to get the best sound with the right settings. Just keep playing around with it until you get it right.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sriram We're delighted to hear that you enjoyed your purchase. We also appreciate that you like the sound and features. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sony headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall quantity is good. Crystal clear sound. Using it over 2 years.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, ArindamM,

      Thanks for the review and the 5-stars rating! It is most rewarding to hear how much you are enjoy your Sony headphone's top-technology features! With up to 30 hours of battery, and amazing Sound quality and Noise Cancellation, you'll be able to enjoy listening to your favorite tunes for a prolonged time!

      Thanks for choosing Sony, have a wonderful day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    Sony - WH1000XM5 Wireless

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is great. Recommended. Sounds great and long battery.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EzekielH,

      Thank you for the purchase! We're glad to hear that you like the sound quality and battery performance of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day!

      -David Sony_US

  • Rated 5 out of 5 stars

    Premium Headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great ANC and audio quality. Comfortable while wearing for long periods.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bakku Awesome! We're glad that you like the audio quality, noise canceling function, and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sony WH-1000CM5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is the best headphones that I have had. It is very comfortable and works great with excellent sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lawrence, We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Loved these

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a perfect entry level headphone for music lovers, the noise cancellation was perfect I couldn’t hear anything once it was on. It felt like I was in my own little world! And the ability to turn on ambience mode with just a touch of a finger without pulling out my phone is the cherry on top.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tuan, Thanks for sharing your awesome experience. We are glad that you loved your new Sony WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy your music! Vincent Sony_US

  • Rated 5 out of 5 stars

    Bluetooth headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best noise canceling head phones. comfortable as well. I use at the gym.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi apple,

      Thank you for the 5-star rating and we're glad to hear that you like the noise canceling and comfort design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Kept me calm in Chaos

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the previous version and I was obsessed with everything about them. This version takes it up a level including playing time. I was recently in the hospital and wore these non-stop to maintain calm during chaos.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlysiaF,

      You made the right choice upgrading to the Sony WH1000XM5! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound, good noise cancelling, awesome feel. Was very comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bojanman,
      Perfect! Glad to hear your enjoyable experience with the amazing sound quality, noise canceling features and comfortable fit with your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris Sony_US

  • Rated 4 out of 5 stars

    Not worth the price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise canceling is very good but if you already own the WH-1000XM3 the upgrade it not worth it. The XM3 sound way better and feel better made.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these headphones are the best over the ear speakers i have ever had and i can wear them all day they are so comfortable!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TylerF,

      You made the right choice! We're thrilled that you like the design and comfort of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great purchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase! The sound quality is smooth and the battery last all day!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's perfect, NancyH! We're glad that you are impressed with your new Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. -Craig Sony_US

  • Rated 5 out of 5 stars

    Great headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and easy to use! I would recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello TerraB,

      Thank you for choosing Sony!

      We're delighted to hear that you’re enjoying the great sound quality and ease of use of the WH-1000XM5. Your recommendation means a lot to us, and we're glad our headphones are providing you with an excellent listening experience.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Sony WH-1000XM5

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancellation is great and they fit very comfortably

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello CameranS,
      That's nice to hear! We are delighted to hear your satisfaction with the noise cancelation feature and comfortability of our Sony WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. - Marco Sony_US

  • Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, great quality and exceptional performance!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Mony,

      Thank you for choosing Sony!

      We are thrilled to hear that you found the product to be excellent, with great quality and exceptional performance. At Sony, we are committed to providing exceptional audio experiences, and we are thrilled to hear that our WH-1000XM5 headphones have gone above and beyond your expectations.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    sony xm5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good audio sound cancellation is too tier extremely light

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AndrewG,

      Thank you for the purchase and we're glad to hear that you like the audio quality and lightweight design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m really happy with this purchase. The item arrived on time, well-packaged, and exactly as described. The quality is excellent—it feels durable and works just as expected. It definitely met (or exceeded) my expectations. I would absolutely buy this again or recommend it to others!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi. MariaF,

      Thanks for the review and the 5-stars rating! We're so happy to hear that you're really happy with your purchase! Knowing that the quality is excellent, it feels durable, and works just as expected, truly makes our day. We strive to create products that meet and exceed expectations, and your feedback confirms we're on the right track.

      Thanks for choosing Sony, have a fantastic day!
      DiegoV Sony_US

  • Rated 5 out of 5 stars

    Great Sound quality

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphones, it has a great sound and bass!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AraRich, Great! We're glad that you like the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Xm5

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the Xm4 upgraded to these and don’t regret it sound really clear

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JorgeH,

      Thank you for choosing Sony!

      It's a true pleasure to hear that you've upgraded from the WH-1000XM4 to the WH-1000XM5! We're thrilled to know that you're enjoying the clear sound quality. With cutting-edge technology and thoughtful design, these headphones offer an exceptional audio experience. Your feedback means a lot to us!

      Best regards,
      -Fred Sony_US