Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $264.95
The comparable value price is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6101 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 135 Showing 2,681-2,700 of 6,101 reviews
  • Rated 5 out of 5 stars

    Incredible

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and noise canceling. Long battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ErikF, Great! We're thrilled to hear that you like the sound quality, noise canceling, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Good Headphones

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the sound quality and noise cancellation of these headphones and recommend them to all of my friends. Sony really outdid themselves on the XM5s, the 4's were great, but this pair is next level.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DylanEn, Great! We're glad that you like the sound and noise canceling function, Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Best headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had bought the m4 and didnt really use them as much since I was mostly a earbud guy but now I wanted to switch back into headphones since i gave my m4 to my sister who used them more and i love these these although the feel of these are more comfy the designs of the m4 still holds up better

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Gamingmouse, Thanks for your feedback. We are glad that your new Sony WH1000XM5 headphones are the best headphones for you. Your continued support means so much to us. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Sony-XM5

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them, very comfortable. Won’t regret purchasing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MoisesM, it brings us great joy to hear you're loving the incredible sound and all-day comfort of your new Sony WH-1000XM5 headphones! Their top-tier noise canceling really makes them ideal for all your on-the-go listening. Thank you for choosing Sony! Best regards, -Dominick Sony_US

  • Rated 5 out of 5 stars

    Fantastic headphones!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible sound and noise-cancellation. They are also quire comfortable and stylish.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Elliott, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Love this!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and fit very comfortable in my ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jonathan, nice! We're glad you like the sound quality and comfort of our industry-leading noise canceling headphones! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Amazing sound and comfortable

    |
    Best Buy Employee
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is amazing and they are very comfortable to wear

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Edgar We're glad that you like the sound and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Noticeable improvement

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love their new noise cancellation tech, I switched from the xm3 model and they are lighter and sound better

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi fernandoza, We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 4 out of 5 stars

    Great looking headphones.

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Similar to the other reviews. I used to own the sony WH 4s but overtime they fallen apart. I purchased the WH 5s for an "upgrade". The bass seems to struggle at high volume. When taking off the headphone to rest around your neck, they flip up intead of down towards your chest. They look great. Sound quality 4 out of 5. They may be on price drop soon.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sgtbrownty, We appreciate your feedback and we are happy that you like the sound quality of your new Sony headphones. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Amazing ANC

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds amazing, comfortable, easy to work app, and very stylish

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mrgraysen, Great! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for your purchase and for sharing this awesome feedback! -Jess Sony_US

  • Rated 5 out of 5 stars

    Best headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s all in the title. Amazing quality. I’ve always loved the wh1000xm series

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello LeviH,

      Thank you for choosing Sony!

      We are delighted to learn that you are enjoying the WH-1000XM5 and have consistently loved the WH-1000XM series. Your recognition of the exceptional quality of our headphones is incredibly meaningful to us. We continually strive to ensure our products surpass your expectations, and it is truly gratifying to hear when we have achieved that.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Good

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit is good and the sound is amazing. I would buy it again.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AxelM,

      That's great! We're glad to hear that you like the fit and sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony and your continued support is greatly appreciated.

      -David Sony_US

  • Rated 5 out of 5 stars

    Greatness

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds is just great. Noise canceling is beyond words

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Papiloxs, thanks for the five-stars rating! We are beyond pleased to hear that you're enjoying the impressive sound quality of the WH1000XM5 and its industry-leading noise cancellation function! Thanks for choosing Sony! Sicerely, -Jenn. Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Best headphones in the market

    |
    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancellation is extremely strong and they fit like a cloud

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sammy, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise canceling is awesome. The sound could be better but with the app, you can get it to where you want it. My one complaint is the sides of the headphones are very sensitive. While I'm working out its constantly pausing or skipping my music. One thing I love though is it cancels out all gym noise. So for me that makes it worth every penny.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SamG,

      We appreciate the positive feedback and we're glad to hear that you like the noise canceling of the headphones. We value your feedback. You can use the Sony Headphones Connect app to change the tap detection sensitivity. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Best noise canceling headphones

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love!! Wanted these for the plane to block all the noise (especially, the engine noise) and WOW! Beyond what I expected. I was actually able to hear my music

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great to hear, Steph! We're glad you are impressed with the noise canceling feature of the headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Love em

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love you everything about this headphones. They are light, sound amazing and are pretty stylish.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gerardo, Thank you for the 5-star rating! We're glad you love the lightweight and stylish design, and amazing sound quality of your Sony WH-1000XM5.
      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Great product

    |
    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and durability. Upgrade from xm4 and wonderful battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlexanderS, we're glad you like the sound quality, durability and battery of our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Happy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All works very well. I was surprise in the operation, sound, the connotate was easy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BaudelioR, we are proud to hear that you are a happy owner of the Sony - WH1000XM5! These headphones produce an astonishing sound quality, and their ultra soft earcups are designed for long term wear. We hope this continues to be a pleasant experience for you and thank you for choosing Sony. Regards, -Dominick Sony_US

  • Rated 5 out of 5 stars

    5 stars

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most comfortable and best noise cancellation headphones available

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelT, we're glad you like the comfort and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Erin Sony_US