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Customer Ratings & Reviews

Your price for this item is $264.95
The comparable value price is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6103 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 157 Showing 3,121-3,140 of 6,103 reviews
  • Rated 5 out of 5 stars

    Love them!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went into my North Hills store with the intention of buying Air Pod Pro’s When a representative suggested I try more than one device. I did and found that The Sony’s weee by far better and what I was looking for.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DarrylS,

      You made the right choice with the Sony WH1000XM5! We're thrilled that you are enjoying these amazing headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great Gift

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daughter is loving her headphones!! Long time JBL user by glad we tried out these Sony’s.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi writeguy06, Amazing! You've definitely made an excellent choice. We're very happy to hear that your daughter loves her new Sony WH1000XM5. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great design, definite improvement over last model

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ortega95, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! The specially designed 30mm (precision-engineered) driver unit with light and rigid dome using carbon fiber composite material improves high frequency sensitivity for more natural sound quality. Sony unique technologies include a premium lead-free solder containing gold for excellent conductivity, Fine Sound Resistor for even power distribution, and optimised circuitry for an improved signal-to-noise ratio to ensure clear, consistent sound. -Carl Sony_US

  • Rated 4 out of 5 stars

    great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great comfort, sound quality and simple BT pairing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PaulS, Thank you so much for your honest review! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Superb Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these mostly with my phone because my hearing isn't very good. They work really well and I have been complimented on the sound clarity. Music sounds great, too. The app has an incredible level of detail concerning things you can adjust with the app.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BillB, Awesome! We are so glad to hear that you are happy with your purchase! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and they truly block out the background noise. I have used these mowing and they are great. One thing I don’t care for is if you talk, the sound pauses but I suspect this is something I have to figure out.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jj1234, Awesome! We're glad that you like the audio quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product meet my expectation and was very good in built and the sond system was very good with those on hear peacies which sat weel on my head i had no isuees

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HemachandraprasadG, Great! We're delighted to hear that the headphones meet your expectations. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great pair of headsets.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Owned the headset for about 3 weeks and I love them! They pair up with pretty much anything Bluetooth around the house and the sound quality is amazing. I’ve owned Beats Studio and I would take these Sony headsets any day.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MigaDori, Awesome! We are glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    jesus christ these are lusious headphones

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i like just about everything about these headphones. my life has changed for the better since i purchased these. make sure you utilize the eq settings for these things; itll make your listening experiences so much better and enjoyable !

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi dannyt, Great! We're glad that you are enjoying the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent 10/10 love them everytime i put them on.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MMon,

      That is fantastic feedback! We are thrilled to hear you love your WH-1000XM5 headphones and that they provide an excellent experience every time you put them on. Thank you for the 10/10 rating!

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Best purchase

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far these are amazing! Sound quality is on point. No issues so far. I definitely recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi nuribe, We're glad that you are enjoying these amazing headphones. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and noise cancellation! 10/10 purchase. I work from home and these are my primary headphones and have not had any issues. I was a little apprehensive because of the price but totally worth it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EddieQ, Magnificent! We're thrilled to hear that you like the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 3 out of 5 stars

    So good I bought two

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the black ones. I liked these so much I got the white one as a gift. I did drop two stars because the mic does not work with the Sony Playstation which is dumb. But it works amazing when switching from my pc and phone and handling calls.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the review, MuzT!

      We are so glad to hear you love the WH-1000XM5 enough to gift a second pair! It’s great that you’re enjoying the seamless switching between your PC and phone.

      Regarding the microphone with your PlayStation, while these are primarily designed for mobile and PC use, you can actually use the mic with your console by connecting the included 3.5mm cable directly into your controller! For a fully wireless mic experience on PS5, we usually recommend our INZONE gaming headsets.

      Thanks for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Pretty neat sound

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really responsive. Amazing sound. Walked down a busy street during rush hour. All I heard was my music. I am worried about the material in regards to the cushion. Sweating while walking can damage them so try and keep them dry. Works great with my galaxy. Download the app to utilize the headphones full potential.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RayRay, Thank you for the 5-star rating! We're glad you like the amazing sound quality, responsiveness, industry-leading noise cancelation, works great with your smartphone, and the Sony Headphones Connect App that lets you customize the sound levels to suit your music. We also appreciate your feedback regarding the quality of the material of the ear cushion. And yes, please make sure to keep them dry after use to avoid damage.

      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Best decision.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was hesitant because its a little bit expensive, but didn't disappoint because my overall experience was superb. Noice cancelling were unrivaled and sound quality is secons to nkne.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FransanthonyL, this is great news! We're very pleased to hear that you love the noise canceling function and sound quality. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    I didn’t know music could sound like that

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve never been one to throw an obscene amount on headphones because how different could it be. But man, these are built DIFFERENT. All the joys of listening to music on a record player with that crisp clarity and the modern confidence of high tech.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Adam, We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Better than expected

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the Sony earbuds (wf-1000xm4) which are amazing and needed a new set of over ear headphones. Got these and I'm hooked. I'm not one to stay with just one brand but it's going to be hard for me to try anything else going forward.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ibrokeit, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Exellent Quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little worried to buy this product because other reviews said that the plastic felt cheap. I found that the material used is perfect for a lightweight feel and the sound quality is still amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LaurenS, You've made an excellent choice! We're very happy to hear you're satisfied with the premium built, lightweight feel, and amazing sound quality of your new Sony WH1000XM5.
      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Amazing purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sound quality for those who enjoy music. Had never had anything with better sound quality and the noise cancellation is unmatched.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Headphones, Amazing! Thank you for the kind words and we’re glad you are enjoying your new headphones! Thank you for choosing Sony! Regards, Erin Sony_US

  • Rated 5 out of 5 stars

    Beyond Amazing Sound

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I have ever owned. Will never go back to subpar headphones ever again. The sound quality is immaculate. I highly suggest listening to any John Williams music at full volume with your eyes closed. It's so immersive. I've got 10+ ear piercings and these don't bother any of them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's fantastic, Ginny! We are so happy that you are satisfied with the incredible sound quality and superb performance of your new WH-1000XM5.

      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.

      Thank you so much for the 5-star review and for choosing Sony!

      - Romeo Sony_US