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Customer Ratings & Reviews

Your price for this item is $264.95
The comparable value price is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6103 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 163 Showing 3,241-3,260 of 6,103 reviews
  • Rated 4 out of 5 stars

    Noise canceling is amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the money very lite and noise canceling is on god mode

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 1234, Great! We're glad that you like the lightweight design and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    XM5 for the win!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the real deal. After trying a friends XM4, I had to grab them when they came out. Absolutely fantastic. I no longer have to suffer through the mindless conversation that goes on between my coworkers. Thank you Sony, you have saved my sanity and quite possibly my coworkers lives.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RandomFLGuy, That's great! We're glad to hear that! Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. Thanks fo choosing WH-1000XM5 headphones. Jay Sony_US

  • Rated 5 out of 5 stars

    Super Comfy Crazy good Sound!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some people dont like that they dont fold. Its not a big deal for me. Sound is amazing and you can wear them all day.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MikeyM, Thank you for the positive review! We're thrilled to hear you like the amazing sound and all-day comfort of your Sony WH1000XM5. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very clear, good quality sound! 10/10 would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great heaphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphone! Personally, i like the anc off only because it feels like im under water... otherwise the sound quality is superb.. also the very beginning, the heaphone was cutting off at times, still does time to time

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JimP, We're glad that you are enjoying the sound quality. We also appreciate your feedback when using ANC. For optimum performance, please ensure the software is updated. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sony beats the rest

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best over the ear headphones you can get sounds is amazing and the noise cancellation works great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chana, We're glad that you are enjoying the audio quality of your headphones. Thank you for choosing Sony. Erin Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    1000XM5 Review

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If anyone is on the fence with buying these… BUY THEM!!! Amazing sound quality + good build quality + good interface = one amazing pair of headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GarretD, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Headphones. As always song headphones are the best.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ShashankS, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Good mic quality joins excellent music playback

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from XM3 which had poor or malfunctioning mics. Sound quality is great as ever, mic quality seems good according to co workers. I miss the folding aspect of the old style but don't have much of a commute so it's not a deal breaker. Wish there was some voice signal for switching between paired devices like my Bose earbuds, but it's not a huge deal.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi drnomolos,

      Very nice upgrade! We're glad you like the sound quality and microphone of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you again for choosing Sony!

      Regards,
      David Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Best headphones

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I previously used Bose QC 35 II on my computer and QC 700s for my mobile and tablet. These absolutely crush both of those headsets. They arent as good as my Sennheiser 600S but these have the best noise cancellation of the three compared headsets.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tyler, Good to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an outstanding product from Sony — I’ve loved using it for a long time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sharath,

      Thank you for the fantastic 5-star review! We're beyond pleased to hear you've been enjoying the Sony WH-1000XM5 headphones.

      It means a lot to us that you consider them an outstanding product. We put a lot of effort into designing them to be the most comfortable and best-performing noise-canceling headphones on the market. With their lightweight design, excellent call quality, and industry-leading noise cancellation, they're built to be a part of your daily life for a long time.

      We're thrilled you're happy with them and appreciate your loyalty to the Sony brand!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    The clear choice in noise cancelling headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony WH1000XM5 headphones are hands down a winner. I can’t believe how the headphones make spatial audio selections sound. Noise cancelling is superb along connectivity. So pleased with this product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      HiJehawkins23 Amazing! We're thrilled to hear that you like the sound quality, noise canceling function, and connectivity. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Very comfortable!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was surprised how comfortable this headphones are. I recommend them if you have some sensory sensitivity or want light and comfy headphones!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kvar, Great! We're thrilled to hear that you're enjoying your headphones. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    10/10 would recommend

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly real good and comfortable. Best on the market for a reason.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brain, Fabulous! Thank you so much for your fantastic review! We're thrilled to hear that you find the WH-1000XM5 headphones to be both comfortable and the best on the market. Your recommendation means a lot to us. Enjoy your listening experience and thanks for choosing Sony! - Romeo Sony_US

  • Rated 4 out of 5 stars

    Not the best. Definitely not the worst.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I used them for the first time, I enjoyed the sound quality as well as the comfortable fit. My only complaint about the product would be the noise canceling feature, since it is a little lacking compared to other products. Either way it's still over all a good quality product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Onlymomo, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise canceling was so good you couldn’t hear anything talk.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tpm492, Thank you for the amazing review! We're glad you like the exceptional noise canceling feature of your Sony WH1000XM5. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Sound cancelling

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these while i work and do hw to keep from getting distracted

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JenniferG, Awesome! We're delighted to hear that you are enjoying your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Rated 4 out of 5 stars

    WH-1000XM5

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good noise cancellation with an app that helps with its updates. The only problem would be its overtime wear and tear like any headphones, but overall the quality is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MartikaG,
      Thank you for your time writing this review! We're glad you are you are enjoying the noise cancellation, companion app, and overall performance of your WH1000XM5. Sony values customers opinion and is always striving to provide the best experience possible. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Big improvement to XM3

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Touch controls are very snappy and intuitive. Also the build quality seems to be better, not squeaky and clacky like my xm3’s. Worth the money to upgrade!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ambb, Awesome! We're extremely happy to hear you love everything about your Sony WH-1000XM5 and it delivers intuitive touch controls and excellent overall build quality. It's wonderful to know your investment is worth it. Thankyou for upgrading to your new WH-1000XM5 and for trusting Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Awesome headphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the Bose quiet comfort before. They are really good headphones but these new Sony headphones have much better features and better noise canceling. Im very happy with these and rock them on a daily basis!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SteveO Great! We're glad that you are enjoying the features and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US