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Customer Ratings & Reviews

Your price for this item is $264.95
The comparable value price is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6104 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 173 Showing 3,441-3,460 of 6,104 reviews
  • Rated 5 out of 5 stars

    Headphones for Music

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought headphones because of air travel. Since my next flight is scheduled for February 7, 2023 I am not able to determine if it works for my needs. I do use it when taking walks and it works just fine.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JenniferW,

      Thank you for the review! If you use the headset at a place where it is restricted to use Bluetooth devices such as on an airplane, you can use the headset as noise canceling headphones while the headset is connected to a device via the supplied headphone cable and the headset is turned on.

      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    expensive but very much worth

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    some of the absolute best noise cancelling headphones on the market, yes they are expensive but very much worth it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LufaKlaskie, Fantastic! We're very happy to hear you feel that the WH1000XM5 is worth its price. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great sounding headphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and great price. This headphone have better sound quality then my beats 3

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BIGC, We're pleased to hear that you like the audio quality of the WH1000XM5. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Just what I needed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, I just insisted in the Air Force and these are perfect for my needs also battery life is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jay, We appreciate your feedback! We're also glad that you're enjoying the WH1000XM5. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Cute headphone

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like it, light weight, sound quality is perfect. Only complaint is touch bar is hard to use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EmmaN,

      Thank you for the 5-star rating! We're glad to hear that you like the sound quality of the headphones. The sensor of the touch sensor control panel is built into the flat surface of the right unit. Operate within the range of the sensor. Check this link for more details.

      https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000558775.html

      Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Son Loves it!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son been askng for a new headset for school and gaming. Bought this for Christmas and he loves it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your wonderful review, LilBeauty!

      We are truly delighted to hear that your son loves his new WH-1000XM5 headphones. It brings us great joy to know they were a hit for Christmas and are perfect for both his school and gaming needs. We designed these headphones with industry-leading noise cancellation, powered by our integrated processors and eight microphones, to ensure he gets exceptional sound and call quality for studying.

      It’s also a fantastic choice for gaming! The immersive audio and spatial sound technology are designed to make every game come alive, providing a truly engaging experience. We hope he enjoys every moment with them.

      Thanks again for choosing Sony for such an important gift.

      Best regards,
      Gus Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    The best headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are literally the best in terms of sound and noise cancellation. Almost got hit by cars because my mind blanks our when the noise cancellation is on.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChocoRedux, Thanks for sharing your experience with the new Sony XM5 wireless headphones. We're glad that you like the noise canceling feature and sound quality of the product. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The active noise canceling is unmatched with these headphones, in my opinion. I bought these to use before I was deployed and I am far more than pleased with their quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RussellB,

      We appreciate the positive feedback and we're glad to hear that you like the industry leading noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. power to the maximum or for a quiet day

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EdithS, We're pleased to hear that you are enjoying your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Excellent headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superior noise cancellation and unique method for raising and lowering volume. Just touch the right headphone up to increase and down to decrease volume.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chuck, That's fantastic! We are very happy to know that you love the amazing performance and improvements we made on these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you so much for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome audio quality, great sound quality when taking phone calls and listening to music. Would definitely buy these again.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ManuelS,
      Thank you for the trust and for purchasing our WH1000XM5. We are truly happy to hear that you are pleased with the audio quality of our XM5. You can now enjoy clear phone calls and amazing music. Thank you for choosing Sony! - Marco Sony_US

  • Rated 3 out of 5 stars

    ANC isnt great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones are ok, the sound quality is good but the noise canceling isn't good at all. Noy sure why but I believe it has to do with the adaptive ANC. No way to change this like the previous models. Little disappointed. Also after a while it started randomly disconnecting. I ended up returning them, didn't feel worth $400

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    First Time buying headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time getting some headphones for music! It’s a big game changer! They feel really good and the battery life is great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      You made the right pick, SergioG! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the is for my daughter. She did a ton of research and picked this over Bose and Apple because of sound quality and noise cancellation features.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello LenovoCrashed,
      Good decision! Thank you for choosing our Sony WH100XM5 over other brands. You will surely not regret this one! We're glad that your daughter likes the audio quality and noise canceling feature of our Sony XM5. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    I LOVE THEN

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love them! Theyre very comfortable on the ear and very cute! The sound quality is amazing and the noise cancellation is phenomenal!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for commenting, JennaJ! We're thrilled to know that you love your WH-1000XM5 and that you're satisfied with its very comfortable fit design, exceptional sound, and industry-leading noise canceling feature. Thank you very much for the perfect star review and for choosing Sony! - Romeo Sony_US

  • Rated 4 out of 5 stars

    Great for airplanes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These do a fantastic job of cancelling all of the noise while flying. Sound quality is pretty good. The touch controls work great and had no problems with using Siri. Only complaint is the matte finish shows every fingerprint.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sleeperlbz, Great! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 4 out of 5 stars

    Sony Headphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product service I’d like to recommend to pursue this item

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DjT1,

      That's wonderful feedback! We are delighted to hear you're enjoying your WH-1000XM5 headphones and had a great experience purchasing them at Best Buy. Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    GREAT HEADPHONES! Can’t put them down!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good headphones! I used to have Bose, but they broke after awhile. I’d definitely recommend these for comfort and features.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NicholasK, this is great! We're thrilled to hear that you like the comfort and features of your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im enjoying the noise canceling technology. It drowns out airplane drone beautifully. But the palm over the earcup allows me to hear others so quickly and easily

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Great! We're delighted to hear that you are enjoying the noise canceling function, Tay1204. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Really good

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good really good sound and eveything else I would highly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JorgeM, We're glad that you are enjoying the audio quality of your headphones. Thank you for choosing Sony. Erin Sony_US