Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10563363
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are great they come in handy for a lot no mater wat im doing
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JavonC,
Thank you for your fantastic review of the WH-1000XM5 headphones! We're thrilled to hear that they are so versatile and come in handy no matter what you're doing.
We designed the WH-1000XM5 with a focus on delivering a premium audio experience for every aspect of your life. A key feature that makes them so adaptable is the Integrated Processor V1, which works in conjunction with the HD Noise Cancelling Processor QN1 to offer unparalleled noise cancellation. This technology allows you to fully immerse yourself in your music or calls, whether you're commuting, working, or simply relaxing.
Thanks for choosing Sony, and have a wonderful day!
DiegoV
AdrianV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for my needs and specifications. This is what I'm looking for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdrianV,
We're so glad to hear the WH-1000XM5 headphones are a perfect fit for you! Knowing that they are right what you were looking for is exactly what we aim for.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
Incredible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The clarity and soundstage are exceptional, the anc is noticeable as soon as you put them on, ive always used earbuds, i cant believe what ive been missing out on with these headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MattyIce16, Good to hear that you are enjoying the sound quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
I wish I could keep it, but...
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A fantastic noise canceling headset with a fatal flaw. For my use case, which is plane travel, the lack of foldability and the HUGE rigid case makes it impossible to keep. Even though it is the best NC.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi OliverUWS, we glad that you like the noise canceling function. We appreciate all of your feedback as it helps us improve our products. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best headphones in town
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality. Smart noise concealing. Would recommend. LOVE the blue felt color and feel. Great for both work and daily use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonattanE, Amazing! We're glad that you are enjoying the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones and sound quality. Only gripe is that in the gym they sometimes don’t say in my head well when benching.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosiahK,
Very nice! We're glad to hear that you like the sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Awesome
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Real good headphones. Use them a lot for music and while playing games.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Emmanuel,
Thank you for choosing Sony!
We're so glad to hear that you enjoy your WH1000XM5 headphones for both music and gaming. It’s fantastic to know that these headphones enhance your experience across your favorite activities, providing high-quality sound and versatility. Your appreciation means a lot to us, and we're delighted to be part of your listening and gaming moments.
Best regards,
-Fred
Quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and very easy to use. With good noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielA,
That's awesome! We're happy to hear that you like the comfortable design and noise canceling of the headphones. Thank you for choosing Sony!
-David
Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the noise-cancelling works really well even when I was in airplanes. Love the sound system. Feel like my favorite song was a different song.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PhatNguyen, Excellent choice! We're glad that you love the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing. I e gone through some cheap ones and finally decided to splurge. Definitely worth the money. Will never go back.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RTech, Excellent! We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Unexpected pleasure
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really enjoy these headphones and it’s bead the sales rep that I got them. Sony brand was not on my list but after listening to them, I got them
I would recommend this to a friendSound great, and comfy for days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound signature is aggressive on these. But very responsive to EQ at the same time. Noise cancellation is solid as wel. Call quality is excellent also.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rezzes, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Sony - WH1000XM5 Wireless Noise-Canceling Over-the
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good headphones and good quality and i really happy and satisfied
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LeylaK, Amazing! We're happy to hear that you're enjoying your new headphones. Thank you for choosing Sony. Erin
Good for Travel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and light. Great for flights, sound quality is pretty good but not amazing. Overall good tradeoff for the portability and noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michael, Thank you for the positive review! We're very happy to hear you like the lightweight design and comfortable fit, great sound quality, portability and excellent noise cancellation of your Sony WH1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
The best headphones on the market
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and sound for the price you pay, a must buy for people looking for new headphones who have android phones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daniel, We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony M5s were fine while I had them.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones but I did not have opportunity to fully test. The M6 arrived at BB while I was in Cali and I immediately upgraded to M6.
I would recommend this to a friendToo close to call…
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent, but just a tad bit less excellent than the AirPods Max. It’s too close to call thought and you can’t go wrong with these. A little less base, but better sound overall and top notch noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BENGRIM4, Great! We're glad that you love the sound quality and noise canceling fucntion of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Amazing! Great Buy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's amazing actually. I was helping get them for someone and tested them for a day and oh goodness were they good. Made me think about getting myself a pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BekhieDimples,
We're glad to hear that you were impressed with WH1000XM5 headphones. We are looking forward to your purchase! Thank you for an awesome feedback! - Kris
good quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best quality sound easy to use it's pass my expectations. Good product noise cancellation is perfect for travelers
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deze, Thanks for your feedback. We are glad that your new Sony WH1000XM5 wireless noise canceling headphones exceeded your expectations. Thank you for your purchase. Enjoy! Vincent
DO NOT BUY SONY HEADPHONES!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They sound fine, but there is a known flaw in the engineering of the headphones. After 10 months of use, the hinge randomly cracked, and now the headphones are unusable. This is such a known issue that they have collaborated with another company to repair the headphones at the customer's expense. While online it is allegedly listed for those whose break happens "out of warranty," when you actually seek a warranty repair, they say it constitutes physical damage and is not covered. THEY WILL NOT STAND BEHIND THE PRODUCT OR HONOR THE WARRANTY. Buy literally any other brand- these are not worth it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MaPo, We're sorry to hear about your situation. This is definitely not the experience we wanted you to have. Unfortunately, the limited warranty of your headphones does not cover any kind of accidental or physical damage. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Case ID :
-Craig