Presidents’ Day SaleEnds February 16. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $264.95
The comparable value price is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6105 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 183 Showing 3,641-3,660 of 6,105 reviews
  • Rated 5 out of 5 stars

    Great headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancelling is insanely good. I used it to read my manga while the wife watched movies in the same room and I couldnt hear anything besides the playlist on the headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Great choice JesusO! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Aligns perfect

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have also the airpod pro max and i choose these everyday noise cancelling and seamless intergration

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DanielR We're happy to hear that you are enjoying the noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 4 out of 5 stars

    It's good for music not so much for work.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding device. I bought it for working from home. I does connect to both my computer and my phone but is it not a fluid process. Connection is slow 99% of the time for the transition between both devices

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Enckore1, We're glad that you like the audio quality. We're sorry if the connection isn't smooth.  Sony values the opinions of customers and is always striving to provide the best experience possible. For optimum performance, please ensure the software is up to date. Please launch Headphones Connect app to verify the software. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    100% recommend.

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear intensifed sound, excellent microphone. I loved the noise cancelation that it has. Touch controlls also amazing. And aesthetically looking.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the 5-star rating, techeenthusiast! We're thrilled to head that you're happy with your new Sony XM5 wireless headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Worth the purchase

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect audio and excellent noise cancellation feature, sensor and tap buttons are sleek and work great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FernandoS, Great! We're thrilled to hear that you like the noise canceling, sound quality, features, and works great. Thank you for your feedback and for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great Headphones for student gym rats.

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fitting headphones. Use everyday in every setting; washing dishes, exercising, and doing school work. Noise cancellation is the best part.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoseB,

      Fabulous! We are truly delighted to hear your satisfaction with the very comfortable fit design, exceptional noise canceling function, and amazing performance of the WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.

      Thank you very much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headphones for the gym if you’re thinking about getting these get them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GinoM, Great! We're delighted to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones. So comfortable. I have so many piercings and these dont bother my ears AT ALL.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mel21,
      Awesome! We're glad to hear your WH1000XM5 perfectly suits your needs and expectations. Nice to know you are enjoying the comfortable fit of the unit. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Awesome headphones for just about anything

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm upgrading from the XM3s and these headphones are amazing. The noise cancelation is awesome and sound quality is excellent for wireless headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Steve,

      You made the right choice in upgrading to the Sony WH-1000XM5! We're glad that you like the noise canceling function and sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Always good

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Sony and love these headphones. This is our 4th time we have purchased sony headphones and have never been disappointed

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi. DFWcustomer,

      Thanks for the review and the 5-stars rating! We couldn't be happier to hear how much you are enjoying your Sony Headphones and their amazing Sound quality and Noise Cancelling feature! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes with us.

      Thanks for choosing Sony, have an amazing day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    Sound Quality great

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty easy to connect, the color is accurate to the picture, and good sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Claudia, Great! We're happy to hear that you like the ease of connection and sound quality. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    HOLYYYYY SOUND

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I’ve worn. Super bassy and extremely customizable. Overall worth every penny. Good for all ears and listeners

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidG, Great! We're glad that you are enjoying the audio quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Amazing headphones

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing noise cancelling. Been using in in the gym for over 6 month with no issues even with no IP rating.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidT, This is great! We're glad that you are enjoying the noise canceling headphones. We appreciate your feedback and thank for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Excellent

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing. I have never experienced such an amazing listening in a long time

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TonyE, Awesome! We're thrilled to hear that you are enjoying your new headphones. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin sony-global

  • Rated 5 out of 5 stars

    Good quality!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound and technology features. However if you fine, smooth hair they can slip off happens to me all the time at the gym.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rosa,
      Thank you for the 5-star rating! We're glad you like the great sound and features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Great head phones

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a gift for my wife. She loves them. Great sound quality and love the case it comes with.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi THAMCCORKLER, Great! We're glad that your wife loves her new headphones. Thank you for your output and for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Incredible headphones super comfy

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these easy to use and easy to connect. Issues i would say is they dont fold and they fold inverted when in they are on your neck.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Uriel, Great! We're glad that you like the ease of pairing and use. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    The best !❤️

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It sounds very good. I loved it. I also loved the color because it is black but matte.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnicetoA, Great! We're thrilled to hear that you like the WH1000XM5. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sony xm5.

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sound so far. Can't compare to any others. No need too these are all you need.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tony Great! We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sony 1000MX5

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very reliable & excellent quality wireless headphones . Pricey overall but the features & long lasting charge makes it a worthy buy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sandeep, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US