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Customer Ratings & Reviews

Your price for this item is $264.95
The comparable value price is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6106 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 189 Showing 3,761-3,780 of 6,106 reviews
  • Rated 5 out of 5 stars

    Best Headphones ever

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just upgraded from the xm4 and this really felt like an upgrade. The noise canceling on the xm5 are is so much better.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jacob,
      Good decision! We're glad that you are happy with your upgrade and you really noticed the difference, especially with the noise canceling feature. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these noise canceling head phones for my son. He was going on a trip and used them on the plane.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JonB, We're delighted to hear that your son likes his new new headphones. We're glad that you are enjoying the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 4 out of 5 stars

    Noise melts away, but no waterproofing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outside noise melts away, but I wish this was more waterproof. I'm afraid of even wearing this at the gym due to the fact that sweat can cause issues

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shanem201, We're glad that the headphones melts away outside noises. While the WH1000XM5 units don’t have an IPX rating, you can still use this at the gym for your daily workouts. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sony WH1000XM5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product that sounds as great as it looks. Easy to switch from phone and computer.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JKSas, Thank you for the 5-star rating! We are glad to hear that you are enjoying your new WH-1000XM5! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    really pretty and amazing audio!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    got it for how aesthetically pleasing it is for the eyes, but quality works fantastic as well! one of my absolute favorite things is the battery life, lasts forever!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KarlaJ, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Regards, Carl Sony_US

  • Rated 5 out of 5 stars

    Music to my ears

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is amazing, I love how you can go to the next song with just a swipe on the side.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TheMachine11, Great! We're happy to hear that you like the sound quality and features of your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Highly recommended!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a big jump from the x3’s but, it’s noticiable when talking. These are great for talking, watching movies, and of course listening to music. These and the x3’s do not a big difference.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Thecooldude45, Thank you for the 5-star rating! We're glad you're enjoying the crystal clear phone calls and amazing sound quality when watching movies and listening to music on your new Sony WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great Noise Cancelling

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair of headphones. Unrivaled noise canceling abilities, sounds fantastic, almost perfectly comfortable except the head band is a tad thin. Just repositioning the headband

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TheStranger,

      Thank you for the positive feedback! We're glad you like the noise canceling and sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      Regards.
      David Sony_US

  • Rated 5 out of 5 stars

    Great noise cancelling

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really underestimated the noise cancelling on this, I sometimes cant even hear myself with it on!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CoolRanch, we're glad you are enjoying the noise canceling feature of our product! With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    great for flights

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    made my flights bearable, long lasting battery, love.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ErinJ,

      Perfect! We're thrilled that you are enjoying the battery life of the headphones and how they work well during your flights. Thank you for choosing Sony!

      -Ralph Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Sony is the best

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    Best Buy Employee
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are awesome. I use them everyday before work and the gym.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ibedanielsan, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sony xm5 headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sonny headphone xm5 are so easy to set up The sound is awesome and the voice cancellation is superb

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Denn,

      We appreciate the 5-star rating and we're glad to hear that you like the easy setup function, sound quality and voice noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Just get it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best Noise Canceling headphones I've ever purchased. Sony is always on the right track.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Techmoves, We're glad that you love the noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best upgrade from the other headphones I had before.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JOSHUAD,

      Thank you for your fantastic review! We are so glad to hear that you love your new Sony headphones and consider them to be a great upgrade.

      The Integrated Processor V1 and HD Noise Cancelling Processor QN1 are what make the noise cancellation so effective. This dual-processor system, paired with eight microphones, is a major step forward in our noise-cancelling technology, allowing you to completely escape into your music and enjoy a truly clear listening experience.

      Thanks for choosing Sony, and have a marvelous day!
      DiegoV Sony_US

  • Rated 5 out of 5 stars

    Awesome headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them super comfortable to wear for long periods of time and great nose cancelation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ZulyA, Amazing! We're glad to hear that you love the super comfortable fit and excellent noise canceling feature of your Sony WH1000XM5. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones Review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice quality, definitely worth it if you are wanting some nice headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Spacey, thank you for the kind words and we’re glad you like the WH1000XM5. Thank you for choosing Sony! Regards, Erin Sony_US

  • Rated 4 out of 5 stars

    5 star hardware. Mediocre sony app.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hardware is 5 stars!!!!. The only thing that i dont like is the app which only allows you to either have 2 devices connected at the same time like phone and work computer but if u are to go to the gaming pc or some other device you need to remove one and add the other. Intead of just marking what device should be active. Also sometimes you just want one device active. To do that you have to disable the 2 device functionality. Also the buttons are a bit sensitive. Everytime i stretch after training and my arm brushes the headphones something happens.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DanielyD, we appreciate you taking the time to share your experience using the headphones. We are glad that you like the hardware. We're sorry if the Headphones connect app did not meet your expectation. We'll take note of your feedback and pass it to the proper team for the betterment of your product. Thank you again for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best headphones. Had to make a decision between apple, but definitely better in my opinion.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BoldE,

      You made the right choice with the Sony WH-1000XM5! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -Ralph Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Fantastic

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great! Love the fact that there’s noise cancelling and you can press on the side to hear people

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RomanC,
      Wow! Nice to hear you love the noise canceling and Ambient sound mode of your new headphones. Sony's commitment to customer satisfaction is our top priority. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Best purchase yet

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product. 100% recommen it. Best quality ever

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CarlaC, We're delighted to hear that you're enjoying your new headphones. Thank you for choosing Sony. Erin Sony_US