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Customer Ratings & Reviews

Your price for this item is $264.95
The comparable value price is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6106 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 191 Showing 3,801-3,820 of 6,106 reviews
  • Rated 5 out of 5 stars

    Comfort & Quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound and build quality. Worth it as I bought it over the apple max pods and it went on sale for $50 less !

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NrjGtm,

      Awesome! Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you like the sound and build quality of the Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Good quality, overpriced

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality, good noise cancellation, good sound, nothing exceptional I don’t notice any sound quality difference compared to my AKG earbuds

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Josebeltran, We're happy to hear you're enjoying the noise canceling function, sound and overall quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    good sound

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good sound quality, if yorue wearing in s noisy gym the sound cancellation isnt bad but you can hear sounds still

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi domp, Awesome! We're glad that you like the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    A mist have ...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the xm4 it was time for a up grade xm5, but now xm6 just came out its amust have for me. My wants my likes .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SelvinC,

      Thank you for choosing Sony!

      We're overjoyed to hear that you loved your WH-1000XM4 headphones and decided to upgrade to the WH-1000XM5. It's truly wonderful to know you're passionate about the latest advancements in audio technology! The WH-1000XM6 is indeed an impressive addition, and we're incredibly happy to see your enthusiasm for it.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones, the best sound I’ve ever heard personally from headphones, let alone Bluetooth ones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wowman, Amazing! We're glad that you like the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great headphones, very comfortable and easy to use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PriyankaG, Awesome! We're pleased to hear that you like the headphones, comfortable and ease of use. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    The Best

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best overall noise canceling headphones on the market

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kinupe1994, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Very high quality.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm still learning it, but it is amazing quality with the latest technology. I love it. The only thing is at this high price point, you can't get them sweaty. That is the only thing I dislike.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Solji, We're glad that you are enjoying your new headphones. While the WH1000XM5 units don’t have an IPX rating, a simple walk in the park shouldn’t be of concern. For more serious workouts, we suggest our headphones specifically designed for that task. Check out our WF-C500s and the WF-1000XM4s.

      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Excellent Product ! Highly Recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of music to select and signal is food everywhere you go. You don't miss a station like regular radio that fades in certain areas and you cant even listen to them. But this service is excellent

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MariaL, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Love this one!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality Occasionally hurts a little when I use for too long

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AArd. We're glad that you like the sound quality.. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great but expensive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic headphones with great sound and noise cancellation. Very expensive though.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mike, We are glad that you like the sound quality and noise canceling feature of your Sony wireless headphones. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Best headphones for the gym!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the absolute best headphones for the gym!! I was better these and the apple headphones but i definitely don’t regret my decision!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KayP, We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Good sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these headphones for my girlfriends birthday she loves them uses them for studying and music they are perfect!!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pedro, Awesome gift! We are glad to hear that she's enjoying the WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great headphones.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones work great! They have great sound and are perfect for the gym.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JuanT,

      Thank you for the purchase! We're glad to hear you like the sound of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Superior sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality - well worth every penny! Better than my previous Bose!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KathleenS, We are thrilled to know that you like the sound quality of your Sony WH1000XM5 wireless noise canceling headphones. Thank you for choosing Sony! Vincent Sony_US

  • Rated 4 out of 5 stars

    Noise cancellation

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for working out only thing I don’t like is that it makes my ears sweat

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JCarrillo,

      Thank you for choosing Sony!

      It brings us great joy to hear the WH1000XM5 headphones work well for your workouts! We also appreciate you letting us know about the ear sweating issue. Your comfort is a priority, and this feedback is very important. We will certainly pass your comments along to our design team as we continuously work to improve our products.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Love my Sony headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set of headphones so far. Looks great, feels great. Sound quality is awesome.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrianS, We're glad that you are enjoying the audio quality. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Best headphones ive used to date

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what was expected. Awesome all around. Would highly reccomend to anyone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Dynamiteadam, We are happy to hear that your new Sony WH1000XM5 wireless noise canceling headphones are the best headphones you have used. Thank you for your purchase. Enjoy your music! Vincent Sony_US

  • Rated 5 out of 5 stars

    Best Headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Comfortable and has a fantastic sound. I think it is the best in its category.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RichardIII, Amazing! We're glad that you like the sound quality and comfortable to use. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Amazing!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the noise cancellation compared to the xm5 was significantly better and I do enjoy the settings on their app better than the xm5. The sound quality is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi allie, Awesome! We're glad that you are enjoying the ease of using the touch controls, sound quality, nd noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US