Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- |
- SKU:
- 10563363
Customer reviews
Rating 4.6 out of 5 stars with 6072 reviews
(6,072 customer reviews)Rating by feature
- Sound Quality4.8
Rating 4.8 out of 5 stars
- Battery Life4.8
Rating 4.8 out of 5 stars
- Connectivity4.7
Rating 4.7 out of 5 stars
to a friend
Rated 5 out of 5 stars
My favorite headphones to date!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I spent ages trying to find quality headphones that were worth committing to for me. These headphones are comfortable, lightweight, have great sound, and the noise cancellation is incredible. The battery life is a dream too—I’m a college student and I use these for hours every day. The app for these headphones is also super user-friendly and offers cool features. 11/10!
This review is from Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alondra, Awesome! We're happy to hear that you like the light weight design, sound quality, comfort, battery life, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Rated 5 out of 5 stars
Recommend to everyone!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing! The sound quality is really nice and they never hurt my head even after hours of wear. The battery life is also wonderful and the app is great. Love these.
This review is from Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Simone,
Thank you for your amazing review! We are so glad to hear that you love the sound quality, comfort, and battery life of your WH1000XM5 headphones.
The newly developed Soft Fit Leather is what makes them so comfortable for long wear. This material, combined with a lighter design and seamless swivel, fits snugly without putting pressure on your head, so you can enjoy hours of listening without any discomfort.
Thanks for choosing Sony, and have a beautiful day!
DiegoV
Rated 4 out of 5 stars
Travel companion
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight, ease of use, battery last a long time and comfortable
This review is from Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Blue
I would recommend this to a friendBrand response from SonyListens
Posted .HI DATA,
We are pleased to hear that your WH-1000XM5 headphones have become such a great travel companion! It is wonderful to know that you are enjoying the lightweight design and comfort, along with the long battery life that is perfect for those extended trips. We appreciate your feedback on how easy they are to use and are glad they are meeting your needs so well. Thanks for choosing Sony.
Best regards, Eliab
Rated 4 out of 5 stars
Good but
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the XM4 and thought this would an upgrade and it was as far as the noise canceling and software, but for the overall fit and also the portability this is where they differ. I tried this in the gym and they would not stay on my head and after a week i realized theses may not be for the gym like the XM4's were. I had them on plane rides and they worked wonders as far as the noise canceling is concerned i could not hear anything for the most part. I had a window seat and i leaned onto the window and they moved which caused me to adjust and due to the flight distance i had to find a position that would work, so the headphones would stay were they were to provide me the peace and quiet that i was looking for. The battery life was terrific as i never had an issue with especially get notified that you need to charge them. Also not folding to be more compact was an issues as well. Overall they are good headphones but with minor things i did not care for. PROS: -software amazing -noise canceling top notch -battery life -very stylish CONS: -not a secure on my head as the X4 -kept sliding off my head when i would transition exercises -not a compact as previous version
This review is from Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Blue
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BigLew, glad you like the noise canceling feature, battery and design of your new headphones! We appreciate your feedback regarding the fit and headband of your Sony unit. Please adjust the slider of the headband to get the fit you need. Please check this link for more information:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html?utm_source=glean
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
Rated 5 out of 5 stars
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones for the price on the market. Noice canceling is superb, while still keeping the weight down and remaining comfortable. I use them at the gym and they don’t fall off. The battery last a very long time. Sound quality is the best I’ve ever heard.
This review is from Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MilanP,
That's great! We're glad to hear that you like the sound quality, noise canceling and battery performance of the headphones. Thank you for choosing Sony!
-David
Rated 5 out of 5 stars
Spectacular
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phenomenal headphones, ANC, noise isolation, pass through mode, comfort, battery life. These headphones are worth it
This review is from Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AshwinG,
Thank you for choosing Sony!
It brings us great joy to hear your positive feedback regarding the WH1000XM5 headphones. We sincerely appreciate your recognition of the active noise cancellation, noise isolation, pass-through mode, comfort, and battery life. Thank you for taking the time to share your experience.
Best regards,
-Fred
Rated 4 out of 5 stars
Great headphone, one year warranty is not good
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had for a year and a half now. I do use them bass heavy but have a slight ting in the left driver. Warranty is out, and at the price of repair I will not be doing that. I take the best possible care of these considering it is the most expensive headphone I have ever purchased. Kind of disappointed on the fact considering the price of these. They are my favorite headphones though, I’ve tried many Bose and others. These have a warm sound and can have heavy bass when using the EQ settings. The ability for the NC to adjust based on your actions is fantastic, multipoint is great. They are a little big on me, I use the fully enclosed and they hurt the top of my head after a while. Also could clamp a little harder but this is different for everyone’s head. These are the best you can buy in this range but with a one year warranty I will not be buying more.
This review is from Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Devo,
Thank you for the review and we're glad to hear that you like the noise canceling and sound quality of the Sony headphones. Your feedback is greatly appreciated. The longer you wear headphones, the more your ears may hurt. We recommend to limit your headphone usage. Thank you for choosing Sony!
-David
Rated 5 out of 5 stars
Overall
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WF-1000XM5 earbuds offer exceptional noise-cancellation, with industry-leading performance that effectively blocks out external sounds. They deliver impressive sound quality with deep bass and clear highs, thanks to the custom V1 processor. The design is comfortable and secure, and the battery life is strong, providing up to 8 hours of playback with noise-cancelling on. The touch controls are intuitive, though some may find the initial setup slightly complex. Overall, these earbuds are a top choice for those seeking premium sound and noise-cancellation features.
This review is from Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SherzadA,
Many thanks for the 5-star rating! We're thrilled to hear your enjoyable experience with the superb sound quality, features, and overall performance of your WF1000XM5 earbuds. Your satisfaction with our product means a lot to us. Thanks for choosing Sony! - Kris
Rated 5 out of 5 stars
Highly recommend.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for great noise canceling headphones and at first bought Beats. However, I got bad ones and they didn't work. But I realized I didn't like the way they felt on my head and researched more. I found these and I really like them. They are very comfortable. They help me considerate when working. They last VERY long! Probably the longest out there. I love watching movies in my bedroom with them on. They come with an app where you can adjust things the way you like them. I had to figure out how to stop them from cutting off when I was singing because it thought I was talking to someone lol also I like how you can have it connect to multiple devices at once. So I can switch between my imac and iphone when I need to. Calls are great on them. They don't always switch over but everyone can hear me clearly and the calls are clear. I highly recommend. My only suggestion is MAKE SOME PINK ONES! hahaha no seriously, get them you wont be disappointed.
This review is from Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LanaJ, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! We hear you and we appreciate your suggestion on the color variant that you'd like and this will be directed to the appropriate department as a suggestion/recommendation. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Rated 5 out of 5 stars
Worth It
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using it for almost 4 years. It’s been excellent for my college classes as well as listening to music basically 24/7. It charges fast and lasts very long. The audio controls occasionally have some issues, but a quick Bluetooth connection restart fixes it. I love it and would recommend it for any student or avid listener.
This review is from Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your fantastic review, BestCollegeTool!
We are absolutely thrilled to hear that your WH-1000XM5 headphones have been an excellent tool for you over the past four years, supporting you through college classes and providing great listening pleasure "basically 24/7." It’s incredibly rewarding to know that you rely on the fast charging and the very long battery life!
We appreciate you noting the occasional minor issue with the audio controls, and we’re glad that a quick Bluetooth restart resolves it. Your strong recommendation for students and avid listeners is highly valued.
Thank you again for making Sony a reliable part of your daily life!
Best regards, Gus, Sony Social Media Team
Rated 5 out of 5 stars
Sony products are superior
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I have owned so far. Have used Bose previous to these. Comparable, but the quality on the sound is notably better with these when listening closely. The battery life is also exceptional; I rarely have to think of charging it, & when I do it charges rapidly! The case is built well although slightly large considering the over ear style. Would recommend
This review is from Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MatthewR, We are thrilled to hear that your new Sony wireless noise canceling headphones are the best headphones you have owned. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for trusting Sony! Vincent
Rated 5 out of 5 stars
Loyal Sony WH-1000 XM series fan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm a big fan of the Sony WH-1000 series of over-the-ear headphones. I have XM5 and XM3. My husband took my XM3 after I got the XM5. Love the feel of them much more than other headphones -- super-comfortable and easy to wear for a long time at work. I wear mine for music, noise cancelling, and online meeting. The only issue, if my co-worker who sits next to me is also on the exact same online meeting with her wireless headphones at the same time, the Sony gets some feedback. I take them off wireless and plug in if that happens and the issue is gone. It happens rarely enough that it's not a dealbreaker. I've tried Bose before, and these are so much better and more comfortable, so I'm pretty to committed to the Sonys. One annoyance: Best Buy sent Navy instead of silver, but maybe it was for the best as the Navy is a cool color and probably doesn't show dirt like a Silver would have.
This review is from Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, GALib!
It’s awesome to hear that you and your husband are both rocking Sony headphones! We’re thrilled that the XM5 is providing that signature comfort you need for those long workdays and online meetings. That’s a great tip about using the wired connection for those rare moments of feedback—it’s a smart workaround to keep your audio crystal clear.
Regarding the color, while we're sorry there was a mix-up with the order, we have to agree—the Navy is a stunning, sophisticated choice, and it definitely stays looking sharp even with heavy daily use!
Thanks for choosing Sony!
Best regards,
Gus Sony Social Media Team
Rated 5 out of 5 stars
Excellent headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these to replace my AirPods because in ear headphones just want to fall out of my ears and they are uncomfortable for me. These have been an excellent alternative and are incredibly comfortable over my ears. The noise cancellation while on a plane was excellent quality. I also like that I can make these a plug into a jack so when on a plane you can use their jacks if you want to watch in flight entertainment instead of having to purchase an add on. The charge lasts forever and they have been holding a charge for long periods of not using them. Overall I am very happy with this purchase and highly recommend them to anyone looking for similar.
This review is from Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rudolph,
Awesome! Glad to hear that your WH1000XM5 headphones perfectly suits your needs and expectations. We really appreciate your satisfaction with the quality, comfortable fit, long battery life, noise cancellation, connectivity, and overall performance of the unit. Thank you for the recommendation and for choosing Sony! - Kris
Rated 5 out of 5 stars
Love the Sony WH1000XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did a lot of research before purchasing these headphones. I had it down to these, and Skull Candy Crusher Evo. I wanted clear, crisp sound with a good bass response, Noise cancelling was also important. Both headphones had excellent reviews, but I decided on the Sony simply because I’m familiar with the brand, and I’ve never been disappointed. This headset checked all the boxes. With the app’s equalizer, I was able to set the bass as heavy as I wanted…and it sounds amazing. By the way, the app is super easy to navigate. The noise cancelling function is primo. They’re light, and there is no discomfort wearing them for extended periods. Battery life is great. Pairing was simple. Packaging was impressive with a very nice storage case. In my opinion, there are no cons. I really love these headphones, and feel they’re absolutely worth what I paid. Sony has put out an excellent product, and I would definitely recommend these phones to anyone.
This review is from Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ladybyrd2020,
You made the right choice with the Sony WH-1000XM5! We're glad that you like the sound quality, noise canceling function, dedicated app (Sony Headphones Connect), comfort, battery life, and carrying case of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
Rated 5 out of 5 stars
Great overears
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and noise cancellation. They pair well with Apple devices and android/PC which is ultimately why I got them, bc this one chick in my office is so incredibly loud when she’s on virtual meetings. I can still hear her, but it’s not as distracting. I do like how they are very light and comfortable. The sound and noise cancellation is comparable to the AirMax pros that my husband owns. These are much lighter. Downside is the case is rather bulky, but the AirMax pros only come with a bra-like case, LOL, and they are quite heavier. I do with the case was more hardshell. Right now the case is a canvas covered cardboard like material. If you need compact for frequent travel go with the Beats overear, otherwise, you can’t really beat these. Battery seems to last forever in between maybe an hour of listening.
This review is from Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HollyV, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Rated 5 out of 5 stars
Quality
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To be honest not a major jump from the xm4s but I do like the overall design better and some say the comfort is worse on these in my honest opinion they’re just as comfortable if not better. Did notice some improvement with Noise cancellation and transparency mode. Note you can’t fold the 5s but for me was no biggie because they feel a lot more sturdy than the previous generation
This review is from Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LaFleur, Thanks for the review. We're glad you are impressed with the new XM5 headphones. Enjoy and thanks for choosing Sony. -Craig
Rated 5 out of 5 stars
Great Headphones for being on the Spectrum!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these because I wanted to upgrade from Audio Technica ATX-M50's. These are admittedly a pretty huge upgrade from the ATX's, however I think they are the best in their price range, especially giving you superior sound quality without getting close to $1000 like its competitors. Everything is very easy to use, phone calls are perfect, bass and audio quality for everything from heavy rap to hard rock to lullaby music is amazing. I am on the autism spectrum and hate flying for many reasons, these made my last 3 hour flight a piece of cake. Lastly, they're very comfortable, even when wearing for several hours. Genuinely, these are a lifesaver for anyone with any kind of sensory issues.
This review is from Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Alex,
What a nice upgrade! You made the right decision in getting our WH1000XM5. We are very happy that you are pleased with the audio quality and performance of your new XM5. You can listen to your favorite music for long hours, thanks to the comfortable design of the ear cup. And most of all, we are delighted to hear that it helped you with your travel. Thank you for choosing Sony! - Marco
Rated 5 out of 5 stars
Amazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, best ANC in the market currently. Very comfortable and lightweight
This review is from Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Clos, Thank you for taking the time to share your fantastic review! We are thrilled to hear that you are pleased with the sound quality and noise cancellation of your Sony XM5 headphones. It’s also wonderful to know that you find them comfortable and lightweight. Thank you for choosing Sony! Enjoy! -Maria
Rated 5 out of 5 stars
The best noise canceling headphones money can buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had the XM3, and I've had the XM4, and these by far outshine every single one of them. I actually sold my Bose headphones, which were my second backup versions for traveling, in order to get these, and don't regret it a bit. These completely are the most comfortable and lightweight headphones I've had, I wore them for 6 to 8 hours while traveling in planes, with phenomenal battery life, fantastic sound, and completely solid connectability. The app allows you to seamlessly connect to either two devices, which unfortunately makes you lose LDAC, but otherwise works perfectly. If this is important to you. The noise canceling is absolutely out of this world, you are truly in a world of your own. Are they expensive? Yes, but they are without a doubt the best noise canceling headphones you can buy. I've tried multiple different versions, from Bose, and Sony, these are by far the best ones I've ever had, and definitely will be sticking with them
This review is from Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Livinitwarrior,
You made the right choice in upgrading to the Sony WH1000XM5! We're glad that you like the comfort, battery life, sound quality, weight, and connectivity of the headphones. We also appreciate your review about the LDAC function.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
Rated 5 out of 5 stars
Comfy, Clear, A+ headphones Completely worth the $
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones for my boyfriend for Christmas last year and he LOVES them. I fell in love them them too, so much so that I bought a pair for myself! The sound, is crystal clear, and full and the headphones are soooo light and cozy, yet dont slip at all. We can both wear them for hours and totally forget we have them on.
This review is from Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MeganW,
Thank you so much for your lovely review! We're so happy to hear that both you and your boyfriend are enjoying the crystal-clear sound and cozy fit of your WH-1000XM5 headphones. It’s great that they’re comfortable enough for hours of wear. Enjoy every moment of your listening experience.
Thank you for choosing Sony!
-Maria





















