Customer Ratings & Reviews

The Sony WH-1000XM5 headphones deliver exceptional sound quality and industry-leading noise cancellation, making them a top choice for audiophiles and travelers alike. The comfortable design ensures a perfect fit for long listening sessions, while touch controls and voice assistant integration add convenience. Battery life is impressive, offering up to 30 hours of playback on a single charge. While the price point may be higher than some competitors, the premium features justify the investment. Overall, these headphones provide an ultimate listening experience.

These headphones are quite impressive for at a inexpensive price. The sound quality with noise cancelation adds to its great functionality. The material, weight, adjustable fit, battery life, and user-friendly interface connection are additional great features as well.

The Sony XM5 headphones are outstanding! Unmatched sound quality, deep bass, and crystal-clear audio. The noise cancellation is phenomenal, perfect for travel or focus. They’re lightweight, comfortable for hours, and the battery life is impressive. The sleek design adds style to functionality. Worth every penny for audiophiles and casual listeners alike!

If you can stomach the price, they sound great and the wireless connection is quite good. (Not AS convenient as other headphones; if you use the LDAC codec you can't use multipoint connections.) They sound just a bit cleaner than the XM4 but lose some of the bass punch. I prefer my Shure Aonic 50s for listening to music, but these are still great. The carrying case is also notably bulkier than the XM4s, as these don't fold in on themselves. They look fairly cool, and are pretty comfortable for hours on end, but - especially since it has touch controls - the black finish collects fingerprint oil very fast (seems the silver has a different texture/feel and doesn't have that problem). Fast charging, good battery life, decently low latency despite not being Apt-X-LL. They do actually perform great as headphones for phone calls, vastly better than others I've tried. No one has yet said anything negative about the call quality. The carrying case is bulkier than the XM4.

Best headphones ever! Perfect for bass, and noise cancellation & I love the app! They fit so perfectly & comfortably!!! Battery last long! My ears don’t hurt & comfortable nicely on my head.

My first high end headphones, and I am already impressed by the sound it delivers while listening to music or watching movies. Since I have several Apple products, I was initially considering the AirPods Max, but it didn’t justify the price difference with these Sony headphones. I can’t compare both since there was no AirPods Max on display at the Best Buy store. Noise canceling is top notch on these Sony XM5 headphones, just used it on a 16-hr flight and I could barely hear any aircraft noise while watching For All Mankind episodes on my iPhone. Bass are good but not too much, dialogues are clear. Battery is very good, after watching 4 episodes and listening music for couple hours, I still had around 80% battery left. I also used the headphones for work with Teams on a Windows laptop. Easily paired with the laptop, and can be switched between laptop and iPhone without any problem. I have also been told my voice is very clear when I talk on Teams meeting.

Absolutely loving the Sony WH-1000XM5 headphones! The noise-canceling is top-notch, the sound quality is rich and immersive, and they’re super comfortable for long use. Great battery life too. Worth every penny!

These headphones are really nice, i can’t compare them to others bc i usually have airpods. I would say the noise cancellation is high quality, and they are also comfortable, i do feel a bit of a headache if i leave them on for too long bc they are a little heavy. Recently it has been turning off my sound cancelling which was really annoying but it’s a click of a button to fix and maybe i have something in the settings that makes it do that. I’d recommend them but only if ur willing to spend the hefty $400+tax price. The sound is amazing, and you can get the app which allows you to change how you hear the music, more bass etc.. but listening to the 4’s in store they sound similar, the 5’s are just a bit crisper and i like the look of them more. Also I have charged them once in like mid sept (posting 10/6) and the battery is amazing i think i’m at 40%. the case is a little bulky but i don’t mind bc it still fits in my bag

By far the best sounding headphones I’ve ever owned, listen to your favorite song and there’ll be instruments and subtle sounds you never noticed before. The battery lasts for days and days. Microphones are excellent for calls. The lack of lag is magical on wireless headphones, similiar to Logitech’s lightspeed headphones but without a big extruding usb dongle. The materials are so soft and comfortable. The noise cancelling is unmatched. They’re expensive but you get what you pay for on every level, these are the best consumer headphones money can buy and the last pair you’ll ever need to buy.

Excellent product. Very lightweight, comfortable to wear for hours. Noise cancelling is exceptional and music quality too. I use it to study a lot and it has never failed me.

Oh my.... These are the best pair of wireless headphones I've owned. I was daily driving the wf-1000xm4 ear buds. But my ears get fatigued pretty easily. I decided I would get a pair of headphones to switch it up. Since I liked the features that came with the Sony xm4 ear buds, I thought I'd give the WH-1000xm5 a try. I've only had it for less than a week but I have become obsessed with them to the point where I spend most of my day wearing them. Sound quality is pretty nice, The ANC works nicely, The touch features are pretty cool, and The battery lasts ridiculously long. So as far as cons go, I can say that The touch feature can get annoying if you're just adjusting the headset. It doesn't annoy me too much but if it did the touch feature can always be turned off with the app. Other issues I have are software related, which are not deal breakers when considering the overwhelming positives.

Absolutely worth it! I bought these headphones to help me study in working spaces and for working out. They block out noise really well and the battery life is seemingly everlasting. The charge time to full power is super quick as well. I can wear these headphones for hours at a time without feeling uncomfortable. The touch functions on the side of the right earphone are easy to use, and it's really helpful to be able to switch between transparency mode and noise-cancelling mode with a touch of a button on the headphones too. The noise quality is great as well.

I had and used the Sony XM-4 for years, loved those headphones and didn’t think they could be one up’ed, oh was I wrong. The Sony XM-5’s are even better is every way. Comfort, noise cancellation, battery life, ease of use! Would reccomend these to anyone!

This is after using a few times. These are the best headphones I've used, but the last headphones I had were the first Beats Solo in 2009 then I had a Razer gaming headset. It's very comfortable and light. Sound quality is wonderful, good bass and clear audio. It's one of the most stylish headphones, Sony has nailed the minimalistic design. The versatility is great from using wirelessly or wired with different devices whether it's for gaming, music, movies and surfing the web. Wished I was able to wear it to the gym. If you can afford it, stop thinking about it and just get it.

As a student, being able to have a nice and quiet environment to work in is crucial to my studies, and with the XM5's I can turn virtually any environment into just that. I have taken these headphones to school every day, including track meets and long bus rides, and I can vouch that these are super comfortable. No matter where I go, as long as I have even a little bit of volume on my music, I can not hear the background. I even use these as home since they are just so comfortable. I would say that they are on the pricy side, so it might not be the best choice for everyone. All in all, these headphones are great, and I don't regret getting them at all, I use them every single day, and I love the audio quality.

The battery life is excellent and they sound amazing! The bass really rattles the brain and keeps external noise at bay. The headset is adjustable and is comfortable. I recommend these for audiophiles!

I’ve been using the WH-1000XM5 for about a month now, and honestly, they’ve exceeded my expectations in almost every way. Sound Quality The audio is phenomenal—deep bass, crisp highs, and a balanced midrange. Whether I’m listening to podcasts, classical music, or EDM, everything sounds rich and immersive. The LDAC support really makes a difference when streaming high-res audio. Noise Cancellation Sony wasn’t kidding when they said “industry-leading.” I use these on my commute and in coffee shops, and they block out everything from chatter to traffic noise. The adaptive noise canceling is smart enough to adjust based on where I am, which is super convenient. Calls & Connectivity Call quality is crystal clear. I’ve taken Zoom meetings and phone calls with these, and people say I sound better than when I use my phone directly. Multipoint Bluetooth is a lifesaver—I switch between my laptop and phone without any hiccups. Comfort & Design They’re lightweight and feel luxurious. The ear cups are soft and don’t cause fatigue even after hours of wear. I do wish they folded like the XM4s, but the flat-fold design

the sound quality is very very good but the form factor is the best selling point. the matte pastelly reinforced plastic on the ears and the leather ear bits feel so secure and comfy but my favorite is the band. i have problems with headphones that feel too tight or create a weird vaccum that makes me lightheaded. i dont have that issue with these headphones. That does mean if i start headbanging theyll fall off but that doesnt bother me so much. the adjustment is a slider which i also love. They also sound really good plugged into my roland piano keyboard with the included 3.5 mm cable. these headphones are my best friend

These headphones are so good. Ive had them on my wish list for a while and I finally pulled the trigger and I dont regret it at all. The customization is honestly the best feature and really sets them apart from competitors. They are really loud and the sound is crisp. They are extremely comfortable to wear and arent heavy on the head at all. The ear cushions are great as well and have a nice seal.

Bestbuy staff were professional and kind. The headphones are comfortable to wear. I wear them for long periods of time without any discomfort. The rubber cushions feel great over my head. Build quality tells me that the headphones will last. Sound quality is superb. The Touch and voice control options made it very convenient because they give me a lot more control. Long life battery and fast charging. Thanks to everyone who contributed in making such a great end product an actual reality.