Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10563363
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Solid all around the board
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this for my wife after purchasing one for myself awhile back. Previously I was using the Bose QC 35s and like these a bit better. Noise canceling is top notch, music is bassy where it needs to be and treble comes through when it does. Battery life is solid. I use mine all day for meetings and listening to spotify and I charge it once every other day or so. Out of the Bose QC line up and the Apple Airpod Pro Maxes this is my favorite, though all three are solid.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, RobertT! That's very generous of you! Thank you for the kind words and review of your WH-1000XM5 Wireless Noise Canceling Headphones. We're so glad that your purchase went well and it matches your expectations. For sure, your wife deserves a pair of WH-1000XM5s for that! We're also delighted to hear your wife is enjoying the excellent noise cancellation and very good sound quality of these headphones. Thank you for trusting Sony! -Jess
Best headphones in general
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality amazing, the comfornt exceptional, the battery life perfect. And the features thats just the cherry on top..
I would recommend this to a friendBrand response from SonyListens
Posted .Hello IANSolano,
Thank you for choosing Sony!
We're excited to hear, such fantastic feedback about your WH-1000XM5 headphones! It's wonderful to know that the amazing sound quality, exceptional comfort, and perfect battery life are all exceeding your expectations, with the features adding that extra special touch. We're delighted you're having such a positive experience!
Best regards,
-Fred
A great set of cans!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was tired of my AirPods constantly in my ears so I wanted to grab a new set of cans for majority of my home office work. Mainly to drown out the sounds of my home and people cutting grass and such while working. These are a great set of cans, as they should be for their price. They aren’t as nicely built as the Bose, but they are fairly light with no fatigue. While I like larger ear cups, they can be a bit distracting at times as I have a small head. The sound quality sounds a bit flat, but if you play with the EQ in the app, they come to life. I still think the x4 earbuds are tremendously better in SQ, but these fit a diff role and seem to be better for calls to me atleast. The battery life is TREMENDOUS to say the least!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PMPerformance, we're glad you are enjoying our newest industry-leading noise canceling headphones. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! ~Earl
Best ANC at a premium
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slim and good sounding headphones. A little expensive compared to other options but overall, if you want the BEST wireless ANC headphones, these are it for sure.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tyler, We're glad that you like the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best noise canceling headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony headphones have best noise canceling quality, comfort and lomg lasting. It is also not pretentious and also works with different audio codecs and Hifi audio files as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, RGvMnD,
Thanks for the great review and the 5-stars rating! We are glad our headphones have effectively met your needs. Keep enjoying the amazing sound quality from the headphones, and their amazing Noise Cancelling function! Do not forget to download the Sony Sound Connect app to enhance the experience!
Thanks for choosing Sony, have a fantastic day! -DiegoV
Excellent!!! Amazing Sound Quality !!! Highly reco
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very clean and crisp sound. The music feels very lively. You can hear each instrument. The bass is deep and amazing but not artificial or overpowering. I never had any previous sony headphones so i cannot compare it with the xm4 or xm3. The best part i like is that they are so light. Some people with bad reviews have mentioned bad sound quality. In my opinion, either they got a bad unit or they have an issue with their bluetooth connection which is degrading the sound quality. I would highly recommend these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MusicLover, Great! We're glad that you like the sound quality of your newest noise canceling headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Lightweight and a joy to listen to for hours
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Being an Apple enthusiast and having their entire ecosystem of products, I have been quite happy with their in-ear headphones so I was only convinced that the Max's would be fantastic. But when I listened to them, they felt artificially boosted and somewhat tinny sounding. This is where the Sony's shined and ultimately won me over. The sound is natural, even, clean and crisp. And if you're looking for a little extra, the iOS Headphones Connect app works brilliantly for fine-tuning the sound. I listened to these headphones for 2 weeks and hardly used 40% of battery. They're lightweight, great to talk on the phone with and a joy to use. You won't regret this!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ExBlueShirt, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Exceptional, but not quite a one stop shop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All day battery, and best-in-class-noise cancellation! While these are certainly priced at a premium, the sound quality rivals headsets priced significantly more. The app helps to optimize its feature set. Though the fit and finish is quite good and lends to a comfortable, light-weight design, it doesn't look and feel as premium as a headset of this caliber should. While music sounds very good, the headset is really not suited for gaming, those looking for a one and done approach will not find it here in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nav009, Amazing! We're glad that you like the battery life, noise canceling, app, sound, and design. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Solid pair of headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Satisfied with the overall quality of the product, though I wish there was more ease to connecting to multiple devices. This is a consistent issue across different products/brands, even high-quality ones such as this, and I was hoping given the price point it would be a seamless process but unfortunately it's not. Regardless, I'm happy with the level of comfort, the noise cancellation, and especially the battery life. If money wasn't an option, I'd consider investing more in an even higher-quality brand that's more compatible with my Apple devices; but with this being over $150 more affordable than AirPods Max, I would still recommend this product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tanner, Awesome! We're glad that you like the ease of pairing and features of your headphones.The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best Headphones I've ever owned.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went with the blue and do not regret it for a second. Great color! Even the case is made of high quality material, lightweight and durable. Very comfortable to wear for extended periods (use them for work 6-9h a day). ANC is the best out there in this price range. Audio quality is great with a bit of eq customization. Battery life is as amazing, even with ANC. I've had Bose, previous versions of the XMs, Sennheiser, and Audio Technica. Overall these are the best headphones I've ever owned!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielC, You've made a great choice! We're glad you appreciate the high quality material, lightweight and durable design, comfortable fit, exceptional noise cancellation, great sound quality, long battery life, and overall performance of your Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Must Buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sleek look of these headphones. Very comfortable and the sound quality is what you'd expect from Sony. LOVE!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LanaR!
It brings us great satisfaction to hear that the design and comfort of the WH-1000XM5 are working so well for you.
Thank you for becoming a Sony customer!
Warm regards,
Estefany
Totally Pleased
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound clarity is excellent. Bass is not distorted even with high pounding rap nor with smooth lounging jazz. Comfortable to wear all day. Battery last seemingly forever. Flawlessly work with my all devices switching from phone to tablet to TV to desktop computer. Excellent at keeping my ears warm on cold winter days in Michigan. I have own many from B&W, Apple, Sennheiser, B&O and I have to say I am perfectly content with my Sony WH-1000XM5.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VienquangP, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
Incredible sound and great battery life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from Marshall Mids and Sennheiser Momentum headphones, these Sony WH1000XM5s completely blow them out of the water. The noise cancelling is fantastic. The sound is amazing once you get the EQ dialed-in. And they're comfortable! My only minor gripes are the blue color doesn't totally match what's in the product images or packing. It's more of a navy blue than midnight blue. Also, it would be nice if these folded up smaller. Since they don't fold and I only feel safe transporting them in their carrying case, they are bulky in my bag when I'm on the go.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bsewall,
That's very nice to hear! We're glad that you're enjoying the industry leading noise canceling of the Sony headphones. Your feedback is greatly appreciated. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Great headphones, the best I’ve had in a while (wa
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Several reasons why I like them: 1) Fantastic sound 2) Great NC 3) Comfortable 4) Long battery 5) Easy to use app with EQ features 5) Responsive and intuitive hand gestures on the right side 6) Cool features like stopping music when you speak 7) Nice quality case (albeit a bulky one) 8) Great microphone Things that could improve: 1) Can’t connect to Apple multi headphone feature, hopefully they get Apple to include them in the future 2) More compatible 360 audio; their spatial audio is limited to certain apps 3) Bulky case 4) I sometimes have issues with Windows, specifically with Teams
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IvanL, Great! We're glad that you are enjoying the sound, comfort, battery life, ease of using the app, noise canceling, and features of your WH1000XM5. Sony also takes into consideration all feedback to improve the performance and quality of our products. We're always looking to make Sony better. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
They have my recommendation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise isolation / canceling is quite good. The are comfortable. I really like like the ambient mode that lets outside sound in, and how easy it is to toggle it on and off. The multi pair works pretty good for the most part. I also like that it detects when you are not wearing them and auto shuts down after a few minutes to save battery. The batter life is also really great. My only real complaint is that they show finger smudges pretty bad. But I can live with that.
I would recommend this to a friendBrand response from SonyListens
Posted .HiDrakonMorgan, Excellent choice! We're glad that you like the noise canceling function, comfort, and features. We'll take note of your feedback with regards to the finger smudges. Sony values the opinions of customers and is always striving to provide the best experience possible.The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! Erin
Got exactly what i was hoping for
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had these for about 2 months now, and i thoroughly enjoy using them. Theyre lightweight, have exceptional noise cancelation, and outstanding even sound from bottom to top range. Nothing overpowering, just great even sound. My daughter got a pair of the apple airpod max, and while theyre extremely close, i definitely prefer these due to the fact that theyre more comfortable for an extended period of listening. And the battery life is unbelievable - lasts for days. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Benamat, Thank you for sharing your thoughts and experience so far using your Sony WH-1000XM5. We're glad you love the exceptional comfort, excellent noise cancellation, and sound quality of your headphones. It's good to know you appreciate the long-lasting battery life and lightweight design of the unit. Our ultra comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise cancelling while Auto NC Optimizer automatically optimizes noise cancelling based on your wearing conditions and environment. The specially designed 30 mm driver unit delivers superior sound quality for all your entertainment. Thank you for leaving us such a wonderful review and for choosing Sony! -Jess
Very good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top of the line for their price range and for most non-professional consumers/non-audiophiles. Amazing battery, sound quality, touch controls, fast charging, comfortable, good app, noise cancelling is generally very good (not as good as airpods max though). The build is very light and finish very buttery soft plastic. It can feel a bit “cheap” though. The out of the box sound profile is god awful. Who chose it i have no idea. Download the app and set up the EQ to your liking. Google good EQs if you need help, it dramatically helps sound quality. Definitely wait until there is a sale though. Not worth the full retail price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi brandonlow93, We're glad that you like the battery life, sound quality, touch controls, comfort, nd noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling and very confortable to wear for long periods long battery life , but just wish the pads would swivel and that they’d fold up .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SergioM, Fantastic! We're thrilled you like the great noise cancellation, comfortable fit, long battery life, and excellent sound quality of your Sony XM5. At Sony, we are always looking to improve our product quality and features. We have noted your input about the lack of swivel and fold up option and will be sure to forward this feedback to the appropriate department.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Get Sony head phones!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I live these headphones. They’re work so well and are very light weight. They sound super good and rarely do they hurt my ears after long periods of use
I would recommend this to a friendBrand response from SonyListens
Posted .Hello IsraelL,
Thank you very much for sharing your feedback! It's great to hear that you are enjoying the WH1000XM5 headphones. We're pleased to know that you find them both effective and comfortable for extended use. Your comments about the sound quality and lightweight design are much appreciated. Thank you for choosing Sony!
Best regards,
-Fred
The Best Are Somehow Even Better Now
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit and Style - These are pretty comfortable but not as comfortable as the XM4 or the Bose QC35. For me the slight discomfort comes from the thin top head band. For me it doesn't distribute the weight of the headphones very well, so after a few hours of wearing them it can get someone uncomfortable. I think these look very nice but ore importantly the materials used feel a lot nicer than the XM4 or the new Bose 700s. Sound - They sound almost identical to the XM4. The average joe would find it hard to differentiate these from the Xm4s but it is not like the Xm4 weren't already the best sound headset. The EQ in the app is awesome you can customize the sound exactly the way you want. The Bose do not come close, The Bose 700s are very flat and the App doesn't let you change it very much. The noise cancelling on these headphones is a massive improvement over the Xm4 which were already the best Noise cancelling headphones. I noticed with these they are more consistent with the noises they block out. Battery Life - The 30 hours seems accurate and for my use case that extra 10 hours over the Bose 700s makes a huge difference for convenience of having to worry about plugging these in all the time. The Bose 700s for me didn't come close to the 20 hours battery life, it often felt more like 15 hours and I was having to plug them in every couple days. App - The Sony app stands alone when compared to all other brands. As mentioned above you can EQ the sound exactly the way you want. As well as being able to set your settings for locations, so for the Gym you can boost the Bass and for work you can turn on Speak to Hear option which turns on ambient noise when you speak. The dual bluetooth is very easy and convenient to use and switch between, I wish for one day to have simultaneous playback with both bluetooth connections. Overall - I loved my XM2 and then the XM4 were amazing but different seem like enough of an upgrade to warrant keeping the XM4 over my XM2. But the XM5 feel like an upgrade in every possible way, I get better range with and the Noise cancelling is significantly better at blocking out more noises. If you have the older Xm headphones you have to upgrade to these, they are amazing. If you were looking at the Bose 700s please do yourself a favor and avoid those, they are noticeably worse than the Sonys in every measurable way. The Bose 700s have worse battery life, worse sound, worse app, and worse noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great, Dhays! You definitely made the right choice with these headphones. We are thrilled to hear about your amazing experience so far with our newest industry-leading noise canceling headphones, WH-1000XM5. We're also glad to hear you appreciate everything about these headphones, especially the design, superb sound quality, excellent noise cancellation, and overall battery life. It's also good to know you are utilizing the built-in equalizer on the Sony Headphones Connect app.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you so much for your purchase and for trusting Sony! -Jess