Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10563363
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Traveling or not, these things have you covered.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feature packed, super light, super comfortable but they do get your ears a little warm after awhile. The noise cancelling it's top notch and the audio get pretty loud. The touch features come in handy, I use them more than I thought I would. Battery life is great, with uses here and there I went a month on the factory charge before having to charge them up for the first time. These are definitely worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Randy,
Thank you for the 5-star rating and we're glad to hear that you like the noise canceling, battery performance and smart features of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Lightest headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightest headphones I've ever held or felt by far. The build and design is excellent quality. Biggest con however is not being able to listen to 3d audio unless you're subscribed to a verified app, neither of which is apple music or spotify. It also randomly disconnects sometimes. But still a fantastic pair of headphones. Overpriced.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi louiza,
Thank you for the 5-star rating! We're glad you like the design of the headphones. Update the software of your headphones via Sony headphone connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00186711
If you need further assistance, you can also contact us through our website, please find Sony Electronic’s Support information: Go to sony.com > click on “Support” > scroll down click on “Contact Support” > click on "TV & Projectors" > click on “Chat Now” or you can call us directly in the phone number under “Phone Support”
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Andrea V
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the sound and details are clear with battery life excellent
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, AdrianV!
We are thrilled to hear you're enjoying the clear details and sound quality of your WH-1000XM5! It’s also great to know the battery life is keeping up with your lifestyle—with up to 30 hours of playback, we want you to spend more time listening and less time charging.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
Best Wireless Headphones I Have Used!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase these headphones a few months ago on sale and have been enjoying using them since. They are very light and confortable for listening for hours with. The noise cancellation on these are top-notch and battery lasts many hours before needing to charge them. Overall I am very pleased with my purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jonah, Congratulations on your new Sony WH1000XM5! You've definitely made an excellent choice. We're glad you're enjoying the lightweight and comfortable fit, top-notch noise cancellation, and long battery life of your new Sony WH1000XM5. Thanks for choosing Sony! -Sam
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound quality and also its light weight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SainaaT,
Thank you for choosing Sony!
It brings us great joy to hear that you love the sound quality and lightweight design of the WH1000XM5 headphones. Your kind words encourage us to keep delivering products that combine exceptional performance with comfort.
Best regards,
-Fred
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very lightweight and feel comfortable on the head and doesn’t push on your ears. It’s not heavy so no headaches ! I love the sound and quality on these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tmtm,
That's fantastic to hear! We're delighted that you find your WH-1000XM5 headphones lightweight and comfortable, especially since they don't lead to headaches. It's wonderful to know that you appreciate the sound quality of these headphones. Your feedback means a lot to us, and we're thrilled that you're enjoying your experience. Thank you for choosing Sony!
Best regards,
Romeo
Sony xm5
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony xm5 have the best sound and noise canceling that I’ve ever seen. They’re comfortable to wear and battery also last a while
I would recommend this to a friendBrand response from SonyListens
Posted .Hi UnbreakableR, We're thrilled to hear you're enjoying your Sony WH-1000XM5! The combination of top-tier sound quality, noise cancellation, and comfort makes them a great choice. Thanks for sharing your experience and for choosing Sony! Enjoy! -Maria
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable with great noise cancelling. Sound was better to me than the Air Pods Max which I bought at the same time and tried. Like how the app gives you the ability to set specific EQ levels. Seems to be a known concern with the hinges breaking, but hope that doesn't happen.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for taking the time to share your experience with the WH-1000XM5, JJ34! We’re thrilled to hear you’re enjoying the comfort, the outstanding noise cancellation, and the sound quality—especially compared to your experience with the AirPods Max. It’s also great that you’re making the most of the customizable EQ settings in the app.
We do understand your concern about the hinges and appreciate you raising it. If you ever experience an issue with the hinge or headband, you can contact Encompass for a straightforward repair process that includes the replacement part, labor, and shipping.
Your feedback is extremely valuable and is taken seriously by our teams. If you ever have any issues or further concerns, we’re here to help—please don’t hesitate to reach out to our support team.
Enjoy your music and thanks again for choosing Sony!
Best regards,
Gus
Sony Social Media Team
Best headset I've had
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable fit. Light weight. Great sound and noise canceling. Long battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LorenR We're happy to hear that you like the comfort, battery life, sound, and noise canceling. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Love them!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I seriously love these headphones I can ware them for hours at a time no issues battery is amazing and the sound quality omg!! I felt like I had my own personal concert!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexisP, We're delighted to hear that you are enjoying your headphones. Thank you for choosing Sony. Carl
Sony!!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely amazing product which is to be expected from Sony, has top notch microphones for audio calls and the sound is deep and powerful but crisp ive been using theses for a few months and I Absolutely love them but I also switch between my Bose Quiet Comfort Ultra they both have positives and negatives but I personally lean more towards Sony for sound quality but I do wish that they would implement a similar feature to Bose's immersive sound function but I would definitely recommend getting these especially if you're on a tighter budget
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CodyH,
Thank you for choosing Sony!
We're honored to hear that the WH1000XM5 headphones are delivering the exceptional sound quality and microphone performance you expect from Sony. It’s wonderful to know they’ve become a favorite in your audio experience, especially alongside other high-quality options. Your thoughtful comparison and recommendation mean a lot to us, and we appreciate your support and valuable feedback.
Best regards,
-Fred
Excellent Noise-Cancelling headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slightly better Noise-Cancelling than Bose, very light and more comfortable over the ears than the prior generation of headphones. Battery lasts 30-35 hours between recharges when new. Microphone is good in anything except wind. The case is very nice, a little bulkier than others but much more secure. The color does not rub off or scratch easily, so it still looks nice even after weeks.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JakeP,
That's awesome! We appreciate the positive feedback regarding the noise canceling, comfortable design and battery performance of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
BEST. HEADPHONES. EVER.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality 10/10 Noise Cancellation 100/10 if that were possible. Battery Life 10/10 Comfort 10/10 You get what you pay for. And in this instance, worth every penny. I am going to buy my wife a pair too. I have never wrote a review before so I can’t stress enough how much I enjoy these headphones. I am so glad I ran into the sales associate who recommended them to me. MUST BUY.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MikeyV, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
deliver top-notch noise cancellation
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH1000XM5 headphones deliver top-notch noise cancellation, audio quality, and comfort. With features like Speak-to-Chat and Adaptive Sound Control, they offer a personalized listening experience. Long battery life and touch controls make them a fantastic choice for audiophiles and travelers alike.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IbrahimZ, We're thrilled to hear that you are enjoying your the audio quality, comfort, and noise canceling function of your new headphones. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
Worth the money!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s overall great quality! The sound is very clear and the controls are accurate. I don’t have many accidental control changes that are not intentional. Being lightweight makes them perfect for weightlifting and running. All of my technology has been Apple so I was nervous to step out. I do not regret my decision in the slightest!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NatalieH,
What incredible feedback! It's fantastic to hear you're loving the overall great quality of your WH-1000XM5 headphones, especially the clear sound and accurate controls that prevent accidental changes. We're particularly pleased to know their lightweight design makes them perfect for activities like weightlifting and running. Thanks for choosing Spny.
-Eliab
Older but more reliable/sound better than xm6.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are great. The sound quality is better than the xm6. They are less compact but will last you longer. The simpler headband and hinge design works better with ears and heads. They also won’t break like my xm6 did. I now wish i kept these instead of my xm6.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anton,
Thank you for your candid feedback and for the five-star review of your WH-1000XM5 headphones. We're very happy to hear that you're enjoying them and that you find the sound quality, comfort, and build to be a significant improvement. It's great to know that the new headband and hinge design are working so well for you, providing a more comfortable and durable experience. Enjoy your music!
Thanks for choosing Sony, have a great day!
DiegoV
Good, but not for me
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are comfy and sound good, and the noise cancellation and transparency modes are nice, but these are NOT good for the gym or if you tend to run hot at all. They also don’t stay on my head very well. Ended up returning. If you don’t sweat, or aren’t planning on being active on these, highly recommend, but if you’re concerned about that, I’d avoid.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DEVINK,
We're glad to hear that you enjoyed the sound quality, comfort, and noise cancellation of the WH-1000XM5 headphones. We're sorry to hear that they weren't a good fit for your active lifestyle and that you ultimately had to return them. We appreciate you sharing this valuable feedback with us.
Thanks for choosing Sony.
Best regards,
Eliab
Can't go wrong
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have become my daily driver headphones. From riding on the bus, the train and walking around the city. They are comfortable with beauttiful sound quality. Pass through sound when you need it is great. Battery life is amazing. Very light weight. Carrying case is tough
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dailygadget, Thank you for the positive review! We're thrilled to hear that you like the comfortable fit, beautiful sound quality, ambient sound mode, amazing battery life, lightweight design, and robust carrying case of your new Sony WH1000XM5. Thanks for choosing Sony! -Sam
very good headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you can decide whether to buy between this version and the previous version for a little more money, in my personal opinion you should buy these XM5 headphones because the sound quality of the voices is cleaner and although the bass is more balanced, the previous version is stronger, the noise cancellation could be the best but I'm not sure if you like to listen to music for long periods of time, although these are a little heavy, they didn't bother me at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertoH, Thank you for your thoughtful review of the WH-1000XM5 headphones! We're glad you're enjoying the sound quality and noise cancellation. Your insights on the cleaner voices and balanced bass compared to the WH-1000XM4 are appreciated. It's great to hear they're still comfortable despite the slight weight increase. Your feedback is invaluable and will help others in their purchasing decisions. Enjoy your music and thanks for choosing Sony! - Romeo
Comfort and Style
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Most comfortable headphones! Sleek, neutral, and chic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Sara,
Thanks for sharing your thoughts with us!
It brings us great joy to hear that you love the look and feel of your WH-1000XM5 headphones.
Thank you for choosing Sony!
Kind regards,
Estefany