Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10563363
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
outstanding, beautiful headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First and foremost, I’m no audiophile. With that said, I do like the headset. The noise canceling is excellent. The sound is nice, clean and enjoyable, as expected from Sony. I notice that sometimes, it feels warm on my ears after prolonged use (less than two hours). I do love the design. Very modern and classy. It’s light, does not make you feel threatened with headache. I did return it though. The price made me think twice. Also I don’t like that I needed to use Sony app to use it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi deedee, Thank you for your honest review. While we are glad to hear that you are happy with the noise cancelling and sound quality of the WH-1000XM5, we are sorry to hear that it had to be returned. The Sony Headphones Connect app is not a requirement to use the headphones, if you change the settings of the headphones using the app, it will keep the settings even without the use of the app unless the headphones are initialized back to default settings. We hope that you consider Sony again in your future purchases. Regards, Carl
So much better than the xm4s
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones charge much faster, they sound better, and are lighter than their predecessor. I remember when these first came out and most reviewers were dinging them for not being collapsible. Which always struck me as odd because: why not just wear earbuds if you're concerned about space?
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Consumption, incredible! We're glad you are enjoying our industry-leading noise canceling headphones! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
Bose replacement
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were a gift and they really them. I tried them in store…liked the comfort, lightweight, one piece, transparent feature without taking off earcup, nice sound. Cons, price, thought Bose had the crisper sound but the overall comfort won me over to give Sony a try.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Candy, We're glad that they like these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I always wanted to buy headphones but did not know what to buy. After a while of comparing I ended up wanting to try Sony first and then try other options. All I can say is I am keeping this. The sound quality is awesome. The noise cancellation is great but sony can do better. The only thing I didn't like about them is the controls but now I have a hang of it.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your thoughtful review, KelvinM!
We are absolutely thrilled to hear that your first experience with Sony headphones—the WH-1000XM5—has been such a positive one! It’s incredibly rewarding to know that the sound quality is awesome and has convinced you to keep them. Welcome to the Sony family!
We appreciate your honest feedback on the Noise Cancellation and the touch controls. While we're glad you've mastered the controls, we are always striving for perfection in both user experience and performance. Your comments about areas where we can improve on noise cancellation are valuable to our engineering and design teams.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Satisfying Upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Finally decided to get some actual headphones and upgrade from from airpods and I do not regret it. Sound quality is very good and after comfortable to wear. Would highly recommend if you are thinking about getting new headphones for work or school.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LizandroR, thanks for your review!
We're honored that you chose the WH-1000XM5 as an upgrade from your previous AirPods and that you don't regret the change. It's great to hear that the sound quality is excellent and the design is comfortable to wear.
We developed the WH-1000XM5 to deliver powerful sound with an elegant design, making them the perfect companion for work or school, just as you mentioned. We appreciate your recommendation!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Not worth $400 plus tax
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I regret this purchase. So I was tempted to run out and buy the XM5s after viewing all the positive reviews about them on Youtube. I opened the box, removed the case and pulled out the headphones. Here are my pros and cons after using them for a few hours. Pros: 1. Seamless design - less gaps between the earcups, pads and hinges than the XM4s 2. No creaking- Because they don't fold, there's no creaking of the armbands like with the XM4s. 3. Multipoint connection- can connect to 2 devices simultaneously 4. Larger earcups- a little wider and deeper than the earcups on the XM4s 5. Sound quality is more clear, less muffled than the prior XM series. Phone call quality is much better. Cons: 1. ANC is worse than the XM4s. You cannot change the level. Its only on or off. 2. Lacks the 40mm drivers necessary for stronger output like higher volume and bass. 3. Lacks NFC so you can't tap your phone to the earcup to turn it on and off. Came handy if your other hand was busy. 4. Cannot use high quality LDAC bluetooth codec on Android devices unless you download max high quality music from Spotify, Apple, Tidal and others which eats up huge storage space. Also, cannot use LDAC if multipoint is turned on. The Sony Music app will warn you of this. 5. No aptx codec limits the quality and range of music to download. Aptx was and is the standard for bluetooth music streaming/downloads. 6. Cannot fold. Takes up more storage space and makes them less compact to carry. For this price, I'll stick with the other XM-series from Sony. Even if these drop below $300 one day, I think I'll still pass.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Adam,
Thank you for your review.
While we are thrilled that you are satisfied with the stylish & quality design, multipoint connection function, and exceptional phone call & sound quality (compared to the previous models) of our WH-1000XM5, we are really sorry if the noise canceling feature, volume & bass sound, LDAC feature on Android devices and when using the multipoint connection function, supported audio format, price, and build of these headphones didn't live up to your expectations. We are also sorry if these headphones don't have an NFC function.
For the noise canceling feature, the following article may help improve this function:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
And for the loudness and bass sound, these headphones feature an equalizer (with the use of the Sony Headphones Connect app) that you can customize to your preferred sound levels to suit your music.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
In case you need may more information or technical assistance with our product in the future, you can always contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We appreciate you, and thank you so much for choosing Sony.
Best regards,
Romeo
Sony Social Support
Me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband Ioves them!!!! I owe this to the “kid” that assisted me as I bought them off his suggestion after listening to what my needs were…long battery life, large ear cuffs, comfortable, connectivity and noise canceling!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JimandDiane, That's great! We're thrilled to hear that your husband loves them. And good to know that you're satisfied with the long battery life, large earcups, comfortable fit, ease of connectivity, and top-notch noise canceling of the Sony WH1000XM5. Thanks for choosing Sony! -Sam
Comfortable and Sounds Better than Expected
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable to wear, and sounds great. Lightweight too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CRache, thank you so much for the fantastic 5 star review! We're happy to hear that you are enjoying our industry-leading noise cancelling WH-1000XM5 headphones. They have been engineered to perfection to deliver magnificent sound and comfort, we really hope this continues to be a pleasant experience for you! Thanks for choosing Sony, regards. -Dominick
Highly recommend.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great design, innovative features, and wonderful app support. Not my loudest pair of headphones, but definitely the best I've owned. Battery life is ridiculously good; I once used them for about eight hours a day, for threes days before needing to charge them. The headphones are still pretty new, so the battery is fresh, but I couldn’t believe it and this is around my tenth pair of over the ear headphones. A couple of cons are; sometimes I hear static when I’m near a passing train ( near as in waiting for the train on the platform), and I sometimes like to place the headphones above my ears while I listen so that I can hear the sounds around me as well as the music. The headphones with recognize that they are not on my ears and go into sleep mode ( I could easily fix this in the app). All and all, I give them a 9.5/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AzizT, we definitely appreciate your detailed review of our product. Glad you are enjoying your new headphones! We understand your feedback regarding the static noise you hear sometimes. Some devices that emit ultrasonic sound waves designed to repel rodents may occasionally be installed at the entrances of commercial facilities or subway stations. Near such devices, the ultrasonic sound waves may cause noise or unusual sound to be heard from the headset. Leave the place where the noise or unusual sound is heard. Or turn off the noise canceling function/Ambient Sound Mode from the “Sony | Headphones Connect” app. Please follow this link for more information:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html?search=noise%20
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony! ~Earl
10/10 Amazing
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm a big audio person, both playing in bands, running sound equipment for bands, and just listening to a lot of music. I love these headphones. I've gone through a few looking for the right thing, these are it. Sound quality is great and perfect with some EQ work. Transparency mode is surprising quite good. Not airpods good, but still good. I can easyily carry on a conversation while using transparency. They look amazing, especially in white. But of a pale cream white with a slight tint of tan. Looks good. It works on wired mode as well. Noise cancelling is really good and has different modes you can tinker with on the app. It has some features I don't use, like auto transparency when I talk but it's still nice to have sometimes. Battery lasts forever as well. I go days without charging them. Highly highly recommend these if you can afford them as they are a bit pricey.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi aftonone, Amazing! We're thrilled to hear that you are enjoying the sound quality, EQ, noise canceling function, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Buy Sony Best Noise Cancelling Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this product, best noise cancelling product out there for sure. I work in a very loud environment and when I am on the people with people they can’t even hear my background at all. Easy to use lite weight multiple noise cancelling options. I actually love this headphones so much I brought the earbuds too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JamarioB,
Thank you for choosing Sony!
We're thrilled to hear that you find them to be the best noise-cancelling product available. It's fantastic that they effectively block out background noise in your loud work environment, allowing for clear communication. We're also glad you appreciate the lightweight design and the variety of noise-cancelling options. It's wonderful to hear that you loved the WH1000XM5 so much that you decided to get the earbuds as well!
Best regards,
-Fred
Puts other headphones to shame.
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: - Excellent Noise Cancellation - Very Comfortable for prolonged periods of times compared to other on the ear headphones - Very Customizable EQ settings - Has a headphone Jack Cons - Not as portable as the XM4 Overall, very solid pair of premium noise cancelling headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi James, We're glad that you are enjoying your new headphones. We'll take note of your feedback with regards to portability. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Top notch noise cancelling and comfort
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very nice headphones with exceptional noise canceling. They are quite comfortable and the battery lasts a long time. They sound very good, but audiophiles may be disappointed. When I need to block out the noise around me, I reach for these.... otherwise, it's my Grados.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aarothan, Great! We're thrilled to hear that you like the WH1000XM5. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
Amazing sony headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This are so far the best sony headphone i have wore. Really comfortable, music is loud, features are amazing. Ive had them for more than 5 month i cant recal. I would recommend these headphones to any past sonny headphones user most definitely a upgrade from past ones. Battery last me for days.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisLovo,
Fantastic! You've made a great choice! We are extremely pleased to know your satisfaction with the very comfortable fit design, exceptional sound quality, long-lasting battery life, and amazing features of the WH-1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you very much for recommending our WH-1000XM5 and for choosing Sony!
- Romeo
Wife's favorite present
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife fell in love with this headset after the first use. it is very comfortable and last a long time between charges. she loves the noise cancellation. especially for planes. she uses this headset more than her airpods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnH, This is great! We're delighted to hear that your wife fell in love with this headset. We also appreciate that she likes the noise canceling and comfortable to use. Thank you for choosing Sony. Erin
A+
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality and noise cancellation. The battery life is crazy good as well. I use them 6+ hours on an almost daily basis and they are very comfortable and charge fast.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErikH, That's great! We're so happy to hear you like the amazing sound, excellent noise canceling, long battery life, comfortable fit, and quick charging of your new Sony WH1000XM5. Thank you for choosing Sony! -Sam
Enhanced
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It definitely feels more comfortable than WH-1000XM4, although it can no longer be folded when stored. The noise cancelling is also more superior than the previous one. I had a super noisy neighbor (super annoying) that plays heavy beats overnight and this headphone certainly helps.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElaineTai, Thank you for the great review! We're glad you like the comfortable fit, industry-leading noise cancellation, and cool new features of your Sony WH1000XM5. Although it cannot be folded like the XM4s, you can still carry your headphones effortlessly in the soft matching case. Take them out and collapse the case for easy storage in a bag.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Surprisingly good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are so much better than I was expecting. I had to switch from my Bose because they keep failing despite software updates and was put off from spending 'Bose' money if they couldn't be relied on. Honestly, these are better. These have better features and are so much easier to use. The noise canceling is amazing (adaptive). I work in a very busy office where it gets really loud. Instead of turning up the volume to cover it (even with noise canceling in my old set), it keeps ramping up the canceling feature until I don't notice the background convos and I don't have to increase the volume. They are also far more comfortable than the Bose, which make my ears hurt after wearing for even short periods. I think it is because these don't actually touch my ears anywhere, unlike the Bose (which are smaller).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EmilyS, That's awesome! Thanks for sharing your experience. We are thrilled to hear that your new Sony wireless noise canceling headphones exceeded your expectations. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
Best headphones hands down!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I travel for work and spend a lot of time on commercial airlines. These headphones were the best purchase I could've made in order to make short or long flights more enjoyable. I recently had 5-hour, 7-hour, and 11-hour flights and cannot say enough about how these headphones made the trips better. They are extremely comfortable for hours of wear. The sound quality for music and videos is fantastic. The noise cancelling is best in class - even silenced the chatty passengers near me. I even napped in pure silence with just the nose cancelling on - no music, just silence. It was blissful! Are they expensive? Yes. Are they worth it? Every. Single. Penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JefferyL We appreciate your feedback and we're glad that you're enjoying your WH1000XM5. Thank you for choosing Sony. Erin
I bought 2 for me and my wife
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best in the game, I was comparing these to a bunch of other options, but Sony for the price, gives great quality, amazing battery life and makes it the best travel companion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NikhilS,
Thank you for choosing Sony!
We're honored to hear your glowing review of the WH1000XM5 headphones. Knowing that you consider them the best in the game, especially after comparing them to other options, means a lot to us. We're so glad you're enjoying the great sound quality, amazing battery life, and that they've become your go-to travel companion. Thank you for sharing your feedback!
Best regards,
-Fred