Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10563363
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Really Good Headphones a Worthy Challenge to AirPo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I also have the Airpods Max which I will compare these to. The Sony is lighter and less bulky and has more bass I feel than the Airpods Max. I would say these are better for long flights than the Airpods max. They also have a custom EQ that you can set up. They also come with a cable to connect to a headphone jack on a plane. You have to buy that for $35 if you have Airpods max. Noise cancellation is excellent and I really like how you can just put your hand up to the headphone to stop that and have a quick conversation. You then just move your hand and you are back in business. They don't have the spatial audio like the AirPods Max and they don't have the cool factor of the AirPods Max. All in all really good headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ilikestuff,
Very nice! Thank you for the 5-star rating and we're happy to hear that you like the bass sound quality, equalizer and noise canceling of the Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
I love them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have met and exceeded my expectations. They are comfortable. I wear them consistently for work. Sound quality is great and I have had no complaints about the quality of the sound from the microphone. Also, they charge SO quickly between calls, battery life is never an issue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TerapeutaSC, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Good headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy these headphones for a number of features such as the active noise cancelling being some of the best I have ever heard. Another feature I enjoy is how you are able to customize the equalizer with the app downloaded. However I also do not like a number of things on these headphones such as the build quality could be better with some creaks heard, the fact that the headphones do not fold is also a bummer, and most of all the touch controls on the sides are a little to gimmicky for me personally.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaulCamachoII,
We truly appreciate your detailed feedback on the WH-1000XM5 headphones, noting both the excellent features and areas for improvement. It's fantastic to know you are enjoying the class-leading Active Noise Cancelling and the control of the customizable EQ in the app. We certainly recognize your concerns regarding the build quality, the non-folding design, and the sensitivity of the touch controls. Your balanced input is invaluable to us, and we use this exact type of customer feedback to continuously refine and improve our products.
Thanks for choosing Sony.
Best regards,
Eliab
Great Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible sound quality. Very comfortable. Love that you can adjust all the little settings and such. Just wish they were a little louder, but that also could be because I'm always blasting my music, so I might have ear damage already. Definitely worth purchasing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JackR, Thanks for your feedback and insights. We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality. These headphones are comfortable to wear, but also fall off easily and the ear pads can get really hot. The settings are easy to set. Noise canceling is adequate, but not as strong as previous models. On rare occasion, there is a connectivity issue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Spyro, we're glad you like the sound quality and comfort of our product. We're sorry to hear that you have issues with your Sony unit. Please check this link when wearing the headset:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html?search=wearing
For stable connection, set the headset to “Priority on stable connection” using the Headphone connect app. Please check this link for more details:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534702.html?search=skips
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
Best headhones ever!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noisecanceling headphones over all quality and comfort as well as the quick charge thats the best no mater how dead 3 minutes and bam 3hrs the noise cancling is great on planes even without music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi luis, Thank you for the positive review! We're very pleased to hear you like the exceptional noise cancelling feature, overall quality, comfortable fit, quick charging, and overall performance of your new Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Sony WH- 1000XM5
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are perfect for working out or if you need to.do some deep cleaning. Excellent quality and all around comfortability!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LanceB,
That's fantastic to hear! We are so glad that your WH-1000XM5 headphones are proving to be the perfect companion for your workouts and cleaning sessions. It's great to know you're enjoying the excellent quality and all-around comfort.
A feature that makes these headphones so versatile is Adaptive Sound Control. It's designed to automatically adjust the noise cancellation based on your activity, whether you're stationary, walking, or traveling, which means you can have the perfect sound experience while staying aware of your surroundings when you need to.
Thanks for choosing Sony, have a marvelous day!
DiegoV
Great Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are simple to setup and really, really do offer amazing noise canceling. I get hours and hours of use between charges.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AlfredW,
Thank you for choosing Sony!
We're honored to hear that you're enjoying your WH-1000XM5 headphones! It's fantastic to know that the setup was simple and that you're experiencing the amazing noise cancellation and long-lasting battery life. We're always working to create products that enhance your listening experience, and your feedback lets us know we're on the right track.
Best regards,
-Fred
best purchase i’ve made
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these headphones are amazing, the sound quality is great and so is the noise cancellation. the battery life is great. they’re comfortable and cute and definitely worth thr money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi eyaa, This is great! We're delighted to hear that you like the audio quality, noise canceling, battery life, and comfort. Thank you for choosing Sony. Erin
Solid Gift!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for my daughter--she wears them ALL the time. She says they sound great and are really comfortable!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dadof3inGA,
Thank you for the wonderful 5-star review! We feel privileged to hear that your daughter loves her WH-1000XM5 headphones. It's fantastic that she finds them comfortable enough to wear all the time and that she's enjoying the great sound quality. We designed these headphones for both superior audio and long-lasting comfort, so her feedback is a great testament to that.
We hope she continues to enjoy her music for years to come!
Thank you for choosing Sony!
Best regards,
Dominick
Very comfortable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t stress enough how light these feel and the sound quality is pretty good. EQ definitely helps getting them to your liking
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the excellent review, 510sm!
We are so pleased to hear that you are enjoying the WH-1000XM5 headphones! It's rewarding to know that you appreciate the lightweight design, which is crucial for long-term comfort, and that you find the sound quality to be a great fit for your listening.
We agree that the ability to customize the audio is a powerful feature! We're glad you're using the Equalizer (EQ) within the Sony Headphones Connect app to perfectly dial in the sound to your personal liking.
Thanks again for choosing the WH-1000XM5 and for sharing your experience!
Best regards, Gus, Sony Social Media Team
SONY Headphones..Who Knew! Beats AirPod Max..
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a replacement for my Fiancés AirPod Max. Man I Never Knew…These are amazing. I steal them from her all the time to use. Sound great. Equalizing on the App is Solid. Love the carrying case. Good battery and love the option to hardwire connect if needed! Worth every penny! Will use for years.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarcL, Thank you for sharing your experience with the Sony XM5 headphones. We're happy to know that you both are loving it and its great sound, app integration, design, and battery. Thank you for choosing Sony! Enjoy! -Maria
Light weight and great battery for noise canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headset is not heavy and is one of the lighter headset i have had before and even when light it still stays on your head when using the headphones and battle is nice even using noise cancelation and i only have to charge them every two days.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cosmic, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Amazing Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones work amazing ! Extremely comfortable. The noise canceling works amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, Alb500!
We are thrilled to hear that you find the WH-1000XM5 headphones work amazing! We put a great deal of effort into both the comfort and the performance, so your feedback on the extremely comfortable fit and the amazing noise canceling is truly rewarding. We're glad they are delivering the premium listening experience you expect.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Worth every penny.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are super comfortable. I can wear them for 5 or 6 hours without the top of my head getting pressed & ache by the headband. The controls are easy to use by touch tap or swipe on the headphone cup. The noise canceling is excellent as is the sound quality we have come to expect from Sony. They work very well for phone calls and web meeting calls like Zoom. They only fold flat, but really that makes them fit better in my laptop bag than the previous versions that folded up into a felt bag. Used with the Sony Music Center app, the custom transmission protocal really brings to life classical and movie music. But there is still the optional cable and you can plug straight into a PC or receiver for pure sound quality. I am extremely pleased with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kafinator, Thanks for sharing your awesome experience with your Sony headphones. We are glad that you are extremely pleased with them. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
Best Headphones, Terrible for Gaming.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely blown away by the sound quality. These are really top notch, HOWEVER. I originally purchased these for gaming. They do not work for gaming. Playing music, watching shows, making phone calls, using them at night to watch TV to keep noise down its great for all of them. The gestures and touch capabilities are nice as well, you can fast-forward, rewind, pause, and turn volume up and down with touches and swipes. It also has great sound cancellation, You could fire a gun off behind someone wearing these and they wouldn't know, heck might be able to use these at the range. Hooking them up to a PC the microphone would not let these babies utilize their full potential, sounds like being on walkie-talkies, and i could not figure out how to deactivate it for just output no inputs. I purchased the LG Lightspeed Pro X2 for gaming now. I will also disclose that i bought these on sale for 299.99 which helped a lot. Knowing what i know now, i would not spend the 400 on these as they did not perform the task i'd bought them for originally. Get em on sale if you can, great for an audiophile.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello WiliamK, thanks so much for the thoughtful review. We're thrilled to hear you're enjoying the WH1000XM5 exceptional sound quality, noise cancellation and smart touch controls. We also understand your frustration regarding gaming use. While the XM5 excels in music, entertainment, and daily communication, its Bluetooth audio profile optimized more for media playback than low-latency gaming performance or specialized mic input on certain PCs. For gamers, especially those looking for ultra-low latency, we do have other products on market like the Sony INZONE Gaming headsets. Thank you for choosing Sony this time! Best regards, -Jenn.
Should’ve bought them sooner!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve always wanted a great pair of noise cancelling headphones but never took the dive. I finally decided after booking a long flight that my current earphones were not going to be enough noise cancellation and comfortable. As an avid music listener/video watcher, these are incredible. Noise cancelling is amazing, the features (like how it’ll allow ambient sound in if it detects you talking or someone talking to you, covering an ear allows you to listen to the sound around you, etc.) add on to the value! These work so well I can easily use them in the office as well and not feel like I won’t hear my coworkers when they’re talking to me. I’m extremely happy with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ralph,
That's awesome! We are very happy to hear your satisfaction with our Sony WH1000XM5. We're glad that you are pleased with the noise canceling feature and other amazing features of our XM5. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. - Marco
I was between Apple AirMax and Sony XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was between these headphones and the AirPod Max. My brother has the AirPod Max and yeah the sound good but not amazing, they are also heavy, and it’s weird that there is not off button. After a dive into people reviewing both headphones, the sony headphones are recommended if you are solely buying the headphones for sound quality, the apple if you don’t mind splurging more money and you only have apple products. I honestly love my headphones I have several piercings all around my ear and struggle with my ears hurting when having something against my ears but I don’t have that with these. If you find that the sound quality isn’t great in the beginning download the app and you can make adjustments. Only con is they don’t fold into themselves, they come with a nice case but it’s pretty big, but even then I don’t mind them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LesleyV, You've made an excellent choice! We're thrilled to hear you love the great sound quality and comfortable fit of your new Sony WH-1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Buy these & thank me later
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I work in the noisiest office maybe ever and this purchase has truly changed my productivity at work. Couldn’t recommend enough. The battery life is around 60 hours. They are lightweight and comfy! The blue color is also gorgeous!
I would recommend this to a friendBrand response from SonyListens
Posted .That's wonderful to hear, Elise! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Craig
Highly Recommend
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset for on the go. noise canceling works so well. along with the feature for the headset to change if there is movement. Charge holds for a long time. Highly reccomend. They are also very comfy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BonnieC, fantastic! We're glad that you are enjoying the noise canceling function and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin