Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10563363
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Very Much Worth The $$$
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. Really comfortable and the features through the Sony app are so comprehensive. Easily the best I've ever had.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the glowing review, binauralbingus23!
We are thrilled that you’re finding the WH-1000XM5 so comfortable for your listening sessions. We’re also glad you’re diving into the app—we put a lot of effort into making those features comprehensive so you can truly "tune" the headphones to your specific lifestyle.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
5 stars
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wear them to gym and they connect when I turn them on, and they are comfortable and don't hear everyone else.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello PatrickC,
Thank you for choosing Sony!
We’re honored to hear that the WH1000XM5 headphones provide you with comfort and reliable connectivity, especially during your gym sessions. Knowing they help you stay focused by blocking out surrounding noise is truly rewarding for our team.
Best regards,
-Fred
Incredible Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I originally bought these headphones for a video editing because they have both Bluetooth and wire capabilities. The sound quality is incredible compared to all of the previous brands I’ve used, and the app is easy to use and has many different features that I’ve never seen before. I would highly recommend these headphones for anyone who enjoys high-quality audio.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LorenO,
We are ecstatic to learn that your WH-1000XM5 headphones are proving to be such a versatile tool for your video editing and personal listening! It is wonderful to hear that the jump in sound quality and our feature-rich app have provided a new level of audio control you haven't experienced with other brands. Whether you are plugged in for precision editing or using Bluetooth on the go, we are thrilled to be your top recommendation for high-quality sound.
Thank you for trusting Sony to power your creative work and your music.
Regards,
Dominick
Love my Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love my Noice Cancelling Sony headphones! They’re such a fantastic upgrade from my old Beats. I use them everywhere – at the gym, in the sauna, and even at home. The sound quality is just incredible, and the noise cancelling is top-notch. Plus, they feel so comfy over my ears!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FelixH, Great! We're delighted to hear that you are enjoying your new headphones. Thank you for choosing Sony. Erin
Yep...Best Ones Yet!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Beats Studio 3 Noise Canceling headphones first. They were horrible! Took them back, talk to a few actual headphone junkies and purchased these bad boys! They are awesome! Sound is great and I am a very annoying critical person. I need bass for workouts and prestige sound when relaxing. These do it all! You earn badges as you use the product. It takes pictures of your ears (voluntary) to make sure the sound is dispersed correctly. The Noise Canceling is next level, with an ambient sound option if needed. Yep.....buy these before they disappear. The good products always seem to get lost in a black hole!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DrMullins, We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great pair of headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One things I really love is the case it comes with. Great when carrying them on the go. Good sound and also connects well with my phone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OscarL,
We are pleased to hear that you are enjoying your WH-1000XM5 headphones! It is great to know that you find the carrying case convenient for travel and that you are satisfied with the sound quality and phone connectivity. Thanks for choosing Sony.
Best regards, Eliab
Would recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these headphones as a gift for my boyfriend who had been on the hunt for a pair. The day after I gave them to him we had a long flight and he put them to the test—he loved them! He says they have tons of great features and that the noise cancelling works amazingly well (I tried them on for a bit too and can confirm!). He said they were also incredible comfortable to wear for the 6 hour flight. Very happy with this purchase and I plan to buy a pair for myself as well!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dallas, We appreciate your perfect star rating. We're pleased to hear that your boyfriend love his new headphones. The WH1000XM5 is perfect for travelling. Thank you for choosing Sony. Erin
No regrets
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality. Noise cancellation is great. The way it cancels background noise while on phone calls is unbelievable. The battery life lasts forever. I honestly forget that it has a battery. I barely ever charge it.
I would recommend this to a friendImpressive cans
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty impressive headphones. Have some issues with the dual device syncing back and froth from my iphone and macbookair but you can lock a specific device in the app just a confusing feature. The ANC works really well and the ambient setting is good too. Was a little turned off by the high price but considering I wear headphones about 8 hours a day they have been worth it. Earcups not quite as comfortable as my old bose quiet comfort 2's but I may try replacing them with a different material in the future. The black ones do smudge easily but that's only a minor complaint.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi howcanbe,
Thank you for the review and we're glad you like the sound quality and comfort of the headphones. If in case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards,
David
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are comfortable, and very good Noise-Canceling for blocking out sounds. The sound is great and good battery life. I upgrade to these headphones from having the Skullcandy ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tee9, Awesome! We're glad that you like the comfort, noise canceling function, sound quality, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is amazing, battery last days, I havent charge them since I got them and they are so comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VicG, Fantastic! We're thrilled to hear you like the amazing sound quality, excellent battery life, and comfortable fit of your new Sony WH1000XM5. Thanks for choosing Sony! -Sam
The BEST of the BEST
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones on the market! These noise cancelling headphones are so comfortable and soothing. These can help with anxiety or motivate one to accomplish all of their tasks with the amazing noise cancellation feature. I cannot recommend enough!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlfonsoG, Thank you for your wonderful review! We're thrilled to hear that the noise-cancelling features of your Sony XM5 headphones enhance your daily experience and keep you motivated. We truly appreciate your recommendation and your choice of Sony! Enjoy your headphones! -Maria
Solid pair of headphones IF they are on sale.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, the sound quality is excellent and the noise canceling is astounding. Those are things that the reviews of these headphones do get pretty right in my opinion. The sound needs a bit of balancing before they are perfect but it's pretty good out of the box. The travel case is super nice and the software side, so far, has not had any issues. I will say the full $400 is a tad much but if you can get it for $300 or lower, especially now that the XM6's are out, I would say these are a good buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi. CodyW,
Thanks for the review and the 5-stars rating! We couldn't be happier to hear how much you are enjoying your Sony Headphones and their amazing Sound quality and Noise Cancelling feature! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes.
Thanks for choosing Sony, have a great day!
-DiegoV
XM5 best all around
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just got the XM5 and I must say I cannot find anything wrong with them other than they may get a little warm. Comfort 9.5 - very light while maintaining a solid feel Mic 9.5 handles my calls beautifully. I use them mainly for work ANC 9. Not sure what i was expecting they certainly don’t block everything. Sound 9.7 superb sound for music. Functionality 9.7. Love the tap features you have access to change for example holding your left ear cup to cancel/stop ANC. App 10. SO MANY OPTIONS. Love the EQ custom settings. Utilization 10. Having the versatility to used of them on my iPad Pro and work dell laptop on the fly is amazing. Battery. 9 while I wish I never had the need for downtime for recharge, battery life is a none issue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Omikurita! Thank you for your awesome review! We are so glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.-Carl
Best Gift Ever
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, this was hands down the best gift I could’ve given my boyfriend. He was holding back from buying them so I went ahead and bought them instead for his birthday before he could do so himself. He had an old pair of raggedy & dirty Bluetooth headphones that had to have a cable connected so they could still work. Let’s just say the quality, the design and just the overall whole concept of these headphones was everything he wanted. I’m so happy with this purchase. Looking forward to buying myself a pair now too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KairyR, thanks for choosing and purchasing our product. We hope that your boyfriend is enjoying his new headphones! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Daughter loves these. Awesome sound quality! Would recommend- noise cancellation is great Battery life better than expected
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SabrenaS,
It's wonderful to hear your daughter is loving her WH-1000XM5 headphones! We're delighted that she's experiencing the awesome sound quality and great noise cancellation, and it's particularly pleasing to know the battery life is exceeding expectations. We truly appreciate your recommendation! Thanks for choosing Sony.
-Eliab
Premium sound and comfort
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones deliver excellent sound quality with deep bass and clear audio. They’re comfortable enough for long listening sessions, and the noise cancellation works extremely well, especially in busy environments. They feel premium, perform reliably, and are great for both everyday use and travel. Definitely worth it if you want high-quality audio.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CalebW,
Thank you for choosing Sony!
We're honored to hear that the WH1000XM5 headphones are providing you with excellent sound quality, comfort, and effective noise cancellation. It’s rewarding to know they enhance your everyday listening and travel experiences with their premium feel and reliable performance.
Best regards,
-Fred
Best headphones ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is very good quality, and they are very comfy !!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErickA,
That's wonderful to hear! We are so glad you're enjoying the sound quality and comfort of your WH-1000XM5 headphones. Your feedback means a lot to our team.
Thanks for choosing Sony.
Best regards,
Eliab
Superb quality headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are extremely comfortable, the noise cancelling is excellent, the intuitive features allowing you to have conversations while wearing them are awesome. The app they came with is very customizable to your own personal preferences. The one drawback to bluetooth headphones in general in my opinion is they are a little too quiet for my taste, referring to spotify listening. They have excellent sound quality though and it’s very nice not having a cable tying you to a device while wearing them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NateM, We're glad that you like the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
Overall good. But loses connection often.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Great battery life. Great active noise cancellation. Very comfortable. But all that is thwarted by the issue I and many other users have with the connectivity. It will often drop the connection to my phone, PC, Mac, tablet, or whatever other device I have it paired to. I’ve tried resetting it and unpairing it from every device I own so that the only device the headphones can pair to is the one I’m currently using. Still disconnects. Many great features but I can’t use any of them. I’m returning these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Zzza, While we are glad to hear that you are happy with the sound quality, battery life and noise canceling feature of your WH-1000XM5, we are sorry to hear that you are experiencing issues with the connection. If you still have the headphones, we'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please follow our help guide link to troubleshoot. https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534702.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl