Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10563363
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Best headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight headphones. Super comfy great for work or travel. I use them for work on a daily basis great battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .HI EmmanuelJ, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
You get everything you payed for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yes the price is alot but its worth every penny. I had the xm4 but then they broke over years of using them. And replaced them with these they are way better then the last ,there good for the gym and sound amazing. But my fav thing about these is the lightness of headphones they fit perfectly on my head and dont come off when im playing basketball.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alvinsaiyan, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
Lou's SONY XM5 8/23
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SONY WH1000XM5 are Undeniably the Best Yet Ever in Wireless Headphones. The Built-In Microphones in Both the Earpiece is an Innovative Masterpiece. One Example is, I owned a Pair of XM2 (of the multiple I've owned) for a period of 3Yrs& 2Months. and worked as good ax the Day I bought them. I'm Wheelchair Bound with a Back Pack affixed to the Back of the 'Chair'. Had it Not been for them being STOLEN out of the Back Pack while I was on a Community Transit Bus I WOULD Still have Them. I had taken them off & put in Bk Pk for just a minute due to mechanical Wheel Chair Problem. When after getting off the BUS & Trying to get them, They WERE GONE. NOW, I CAN SAY I'm Glad because I was checking for Headphones again after checking the 4 TOP BRANDS Over and Over SONY WINS 'Hands Down' over ALL Others. SONY Wins in ALL My CK Points, Style, Head and Ear Comfortability, Personal Cosmetic Appearance Value, Multiple Options for Every Imaginable Listening AND Hearing Preferences with the Microphones in the Ear Piece is ABSOLUTE GENIUS. The Pleasantries and Functionality Abound in This Excellent Display of Space Age Technology. SO, This is a testimony to the Days and Hours along with the Miles I put in Testing and Trying Out THE TOP BRANDS and Comparing Them. All to Find the BEST Headphones I could Buy and AGAIN SONY WINS, ALL the Others could Not Even Compare. I have Only Listed JUST a FEW of the Articles of Comparison Testing I was Committed to Endure and came away with THE BEST on the Market Today, SONY HEADPHONES WH1000XM5. Thank You, LCH
I would recommend this to a friendBrand response from SonyListens
Posted .Your feedback is greatly appreciated, LOUsSONYXM5AUG2023! We are also pleased to hear that you love everything the WH1000XM5 has to offer. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
XM5 vs MAX
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was really debating between getting the XM5 and the AirPod maxes. My wife currently has the Max and it is a good headphones but I can definitely say without a doubt the XM5 are the better option sound quality wise noise, cancellation, wise and overall lightness, it won’t bother you for extensive sessions on your head like the AirPod max will
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cody23, This is great! We're glad that you like the sound, noise cancelation, and light-weight design. Thank you for choosing Sony. Erin
Great for working from home.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second pair of these and they are exceptional. I work from home and use them for MS Teams calls and the microphone array cannot be beat. I come through clear. Music is incredible with a typical bass forward response of most popular consumer models. However, this also helps with calls as voices are warm and not tinny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi digitalnofx, Thank you for purchasing your 2nd pair! We're glad you're enjoying the mic clarity and exceptional sound quality of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
Buy them now.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best purchase i made in 2024. I love them, outstanding clarity and battery life the noise canceling and speak to chat and auto pause on removal features are awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mitch, We’re thrilled the Sony WH1000XM5 headphones are your best purchase of 2024! It’s great to hear you’re loving the outstanding clarity, battery life, and smart features like Speak-to-Chat and auto-pause. Thanks for choosing Sony! Enjoy! -Maria
Excellent Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and comfort with long battery life. Excellent noice cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GregG, Amazing! We're thrilled to hear that you like the sound, comfort, battery life, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Good ones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good purchase. Confortable, great sound, great battery. Looses connection with devices from time to time for a second or two.. reason why it does not get 5 stars.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DianaP, we're glad you like the comfort, sound quality and battery of our product. We're sorry to hear that you have an issue with the connection of your SONY unit. Please isolate the issue by following this link:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534702.html?search=skip
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl
Great sound and very comfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best sounding headphones I have ever bought and the noise cancelling is really nice! The headphones are also lighter and more comfortable than I was expecting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Great, thank you for this wonderful 5-star rating! We're glad that you love the sound quality and noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Very good for the money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great, they are comfortable and they are very light
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hossele, This is great! We're glad that you like the sound, comfort, and lightweight design. Thank you for choosing Sony. Erin
Sony Supremacy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got a white XM5 for a bestie this past christmas, sooner or later I bought one for myself so we could match outfits. Also because the XM5 does have some cool features such as the ambience mode, especially the noise-cancelling mode so you can hear your inner demo- I mean, your music. The feel and quality of the headphones is quite sturdy and soft, specifically the thing or part that goes around the ears, it doesnt feel squished or weighted down as much compared to other headphones. So yeah, Sony Supremacy ig.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IyanC, We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Nearly Returned
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Five stars and my title is "Nearly Returned"? What the heck? Read on... Background: I am a bit of an audiophile. Love my IEMs (Sennheiser IE600, Moondrop Variations, Fiio FH9), my DAP (Fiio M11 Plus ESS), and my music service (Tidal). Neat little transportable package, big & meticulous sound. Really wanted to complement that with nice Bluetooth OTE cans with strong noise cancellation, "good enough for me" sound quality, for flights and "Calgon, take me away" moments... My Experience: The first time I listened to the XM5s, my shoulders slumped. I had tried the XM4s a year ago but returned because the sound quality just wasn't there. Not close. Thought "here we go again" with the XM5s: River-mud thump-thump in the bass, recessed and murky mids, and no definition or clarity up top. Warm as a blanket, but unlistenable. So I started tinkering (OK, extensively) with the EQ in the App, trying to get the frequency curve to match my IEMs (all pivoting around the Harman Target). Ah hah! Try this, left to right in the Headphones App EQ: +1, +4, +6, +6, +8, Clear Bass @ 3 (season to taste). Then give yourself a couple of days for driver and brain burn-in. Now: Love these... love. Exactly the complement I wanted, sound beyond what I had hoped for. Turns out the XM5s are some awesome hardware, Sony just destroys the native tuning, and none of the stock EQ profiles come close to correcting that. In this case, EQ isn't a matter of tuning to personal preference rather undoing all the bad decisions. That done, these sound terrific, definitely keepers, and they will get A LOT of use. Hope this is helpful to some...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TampaJoe,
Thank you so much for such an amazing review, and we are so pleased to hear it meets your needs and expectations, especially it revitalizes your music after tweaking the Equalizer on the Sony Headphones Connect app. Your assessment is spot on, the ultimate custom preset is your own. Sound is personal, and there's no right or wrong to set it up.
The Sony Headphones Connect app packs numerous audio presets curated by sound experts. Not everyone finds them perfect, nor are they meant to be. You can find one that suits you the most and tweak it to your preferences. Changes to the Equalizer only take a few seconds, and reward your effort with pristine sound. Remember, presets don't restrict you; instead, they're a stepping stone to hearing audio how you like it. Thank you for purchasing the WH-1000XM5 and for choosing Sony! -Jess
Still 5 Stars Regardless!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.VERY COMFORTABLE! SLEEK! GREAT DESIGN! Not quite enough “volume” when using heavy equipment!
I would recommend this to a friendGreat for Travel
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They feel fragile, but do sound great. For long flights, the lightness of these headphones is great. While not as impressive as Sony's flagship earbuds, these headphones are still a good product. Highly recommend for travel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CaydenM,
You made the right choice! We're glad that you like the sound quality and comfort of the headphones. Thanks for choosing Sony!
-Ralph
Xm5s are better than i thought
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy the color and the sound profile, i upgraded from xm3 and the noise cancelling is noticeably different. the added drivers help the sound be more clear and distinct. bass is stronger but not overwhelmingly so, i just don’t like the fold out method for the 5s, they fold outward looking and sit on my clavicle uncomfortably, i also worry about the hinges since i’ve seen a lot of people mention that, but so far so good. i probably will get the xm6s but the only thing holding me back is the colors. :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ImranH,
Thank you for choosing Sony!
We're very glad to hear that you're enjoying the color and sound profile of your new WH1000XM5 headphones. It’s great to know that you’ve noticed the improvements in noise cancelling and sound clarity! We appreciate your feedback regarding the fold-out design and your concerns about the hinges; we always value input from our customers as it helps us improve our products. We're excited to hear that you're considering the WH1000XM6! We’ll definitely take your feedback on colors into account.
Best regards,
-Fred
Better than Bose?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than Bose? 100% YES!! Tried all flavors of noise cancelling headphones and these are #1 by a wide margin. These headphones sound phenomenal: Incredible immersive sound, deep rich bass, clear crisp highs. Download the app and you can customize the sound via the EQ. They are comfortable for long usage; 5+ hours on long flights. Exceptional noise canceling, best on the market. Skip the Bose, skip the lower model Sony's and GET THESE.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the wonderful feedback, WilliamF! We're happy to hear that you are impressed with your new Sony XM5 Wireless headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Craig
Sony Headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones on sale. Excellent sound quality for the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, AlanB!
We’re glad you were able to snag the WH-1000XM5 on sale! It’s great to hear that you’re enjoying the excellent sound quality and finding them to be a fantastic value. With their integrated V1 processor and 30mm driver unit, they truly deliver a premium listening experience.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and comfort, a bit on the pricey side so far worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Mason500, We are happy that you like the sound quality of your Sony WH1000XM5 wireless noise canceling headphones. Thank you for trusting Sony! Vincent
Top Notch Headphone for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality, Very functional features along with good noise suppressant
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dustin,
We are pleased to learn that you are enjoying the excellent sound quality and the highly functional features of your WH-1000XM5 headphones! It is great to hear that the noise suppression is working effectively for you.
Thank you for making Sony part of your daily listening.
Regards,
Dominick
Connections to multiple devices comes up short
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are comfortable and sound quality is great. The convenience of auto play / pause when taking headphones off and on is a positive. Connecting to multiple devices is confusing, I have it connected to my Fold 5, ipad, and computer. Switching between devices can freeze the app. Need to turn the headphones off and on manually to get them to reconnect. Bose can connect to multiple devices at the same time much easier. I was hoping that the positives of the Bose and these Sony's would be combined in these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BEGS, thanks for sharing your experience with us. We're glad that you like the sound quality, comfort, and features. We're sorry if connecting to multiple devices is confusing. We recommend checking the Help Guide for more details on how to use Multipoint. Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541784.html
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin