Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10563363
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Happy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it , it’s was my life saver in long international fligh, I was sit on a last row on a end , and it’s was super noisy over there , this headphones has noise control option , what was really my life saver , love it , and also I don’t need charge them for 32 hours , what I think it’s wonderful
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KateL, We're delighted to hear that you're enjoying the features of your headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are simply amazing! The sound quality is top-notch, with clear and crisp audio that truly immerses you in your music or media. The comfort level is also excellent, with soft ear cushions and an adjustable headband that provides a perfect fit. The build quality is solid and feels durable, ensuring these headphones will last for years to come. Overall, I am thoroughly impressed and would highly recommend these headphones to anyone in need of a premium audio experience. 5 stars!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jose, Amazing! We're glad that you are enjoying the sound quality, comfort, build, and fit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great headphones
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, and I recommend them for any use case, I used them at the gym and have had 0 issues, they manage to stay on. The audio quality is also really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MoeS,
Thanks for sharing your 5-star experience! We're thrilled to hear that you're loving the Sony XM5 headphones. It's awesome that they perform well at the gym while delivering excellent audio quality. Thank you for choosing Sony! Enjoy! -Maria
Sonyxm5s
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sounded nice and the ANC was great, but they were too big for my head. The battery life was also amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GiselleA, Awesome! We're very happy to hear that you're enjoying the superb sound quality, great noise canceling feature, and excellent battery life of your Sony WH1000XM5. We understand that finding the perfect fit can vary from person to person. We also recommend adjusting the slider and orientation of the left and right side so that the earpads fit snugly all around your ears. Hope this helps and thanks for choosing Sony! -Sam
Durable and great battery life
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones they’ve been durable. I’ve had them for a while now I carry them with me in my bag for college definitely can take a punch. I have a scrape on mine after a huge impact, but doesn’t affect performance and the battery Life is amazing.
I would recommend this to a friendBest ANC and quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ANC is amazing, I switched from AirPods to this and it has been a great improvement. I recommend these for anyone who is looking for a comfortable and good audio quality headset
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictorC, Thank you for the positive review! We're glad you like the amazing noise cancellation, comfortable fit, and great audio quality of your new Sony WH1000XM5. Thanks for choosing Sony! -Sam
Love these for everyday and workouts
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these so bad and I’m an audiophile and these really are nice to have on. I was previously using the beats which I also love but decided it was time for an upgrade. The sound quality is great, as well as the battery life. They don’t recommend you to use these while working out because of the sweat potentially being able damage the headphones but so far I’ve no issues and I don’t believe that my sweat would soak it that thoroughly. Really tempted to get the white ones as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KimmikoWatanabe, We're glad that you ae enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
These Completely Spoiled Me
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have only one qualm with these headphones, and that's that they have completely spoiled me. I no longer want to listen to music in my car or with other headphones. That's because the sound quality of these is just that good. I feel immersed in the music like I'm in the studio with the artists. The music has much more depth and nuance to it, and I can hear parts of songs that I would have never noticed with cheaper headphones. I really like the software and how easy they make it to customize the audio to your preferences (bass, treble, etc) - even a complete newbie can use it. The one concern I had before buying these was the pressure you feel in your ears from active noise canceling. I felt that a lot when trying on Bose QuietComfort headphones, but that's never been an issue with these. And unlike Bose QC and other headphones, you can also turn off the active noise canceling if it bothers you. TL;DR I can't recommend these headphones enough. If you're on the fence, just send it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fabiola, We're glad that you're enjoying your new headphones. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thank you for choosing Sony. ~Erin
Superior
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down the very best headphones on the market today!!! Would use 24/7 if I could!! Superior noise cancellation and sound quality!! Battery life is beyond any competitor!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DansMom, we're happy to know that you like the sound quality, noise canceling feature and battery of our product! Thanks for choosing Sony. ~Earl
Best headphones on the market imo
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommend. Great sound and quality. Battery life is really good as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ndng, it's truly wonderful to hear you're so pleased with your Sony WH-1000XM5 headphones! We designed them to deliver an exceptional listening experience, and it sounds like they're truly hitting the mark for you. With up to 30 hours of playback with noise cancellation on, they're built to keep up with even the longest commutes or travel days! Thank you for choosing Sony. Best regards, -Dominick
Love These Headphones But Quirks Prevent 5/5 Stars
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these headphones, they do exactly what I wanted; block out ~90% of the noise around me with a single button. I wear these primarily while I'm at work, which is a large warehouse with lots and lots of noise, and these have no problem blocking it all out. This is where some of the quirks begin however. The first quirk is the microphones in the earcups; they are very sensitive to loud, high-pitched sound, like a piece of tape being ripped from its roll for example. These high-pitch sounds have a tendency to cut through the noise-cancelling and cause some sound tearing in the headphones when that happens. Unfortunately, I often use tape at work, so every time I do, I have to rotate my head away from the tape as I'm pulling it to prevent hearing a loud sound tear while my headphones are on. I'm sure that this is just a quirk and not something that most people will experience, but it's worth pointing out. The other major quirk I have experienced is the material the ear cups are made from. It's a kind of rubbery-leather material that, quite frankly, I don't like. I find that even light physical activity causes the area around the ears to moisten up and run hot when I'm wearing these because of that material. A kind of cloth material would have been a better choice in my opinion, but I'm sure Sony had a reason to chose what they did use. Additionally, because this material has no grip to it, I find that my glasses routinely slide down my face because the headset press-fits to your head, which causes the glasses to be pushed forward because there's nothing for them to grab onto and stay in place. Again, likely something that most people will not experience, but it definitely is something to know about. Overall however, these are the best headphones I have ever owned, and I have owned many over the years. If you're on the fence about buying them, just do it. Worst comes to worst, you return them, but I bet you won't!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Evan, Thank you for the feedback on your experience with your new WH-1000XM5. While we're glad you like the excellent noise cancellation feature, we regret to hear about the high-pitch noise issue and the earcup materials of these headset.
To isolate the issue, make sure that the firmware is up to date and please perform a factory reset.
Factory reset steps for WH1000XM5:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
And to ensure a comfortable fit and to use the unit for longer periods, please adjust the left and right slider. This unit also has super-soft, pressure-relieving earpads foamed urethane that evenly distributes pressure.
Hope this helps!
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Sony headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality, light weight, excelente noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisCA, We're delighted to hear that you like the audio quality, light weight, and noise canceling function. Thank you for choosing Sony. Erin
Worth the price!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset, love to use for when I work or go to the gym! The noise-canceling feature really helps me focus, and the sound clarity is great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesM,
We are thrilled to hear that your WH-1000XM5 headphones are helping you stay focused at work and powered through your gym sessions! It’s great to know that the noise-canceling performance and sound clarity are making such a positive impact on your daily routine. Since you enjoy using them while working, we recommend trying out the "Speak-to-Chat" feature in the Sony Sound Connect app, which automatically pauses your music when you start a conversation. Thanks for choosing Sony.
Best regards, Eliab
Incredible!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones? No. Heaven? Yes. Really, these things are magnificent. Connecting them were effortless. Sound quality is impeccable, I really enjoy the touch setting on the headphones to turn the volume up/down, skip, outside noise. I really enjoy these headphones. They are easy to clean. Above everything, they have an extremely great battery life and charge time. I would but over and over and over again. If you're on the fence, these are the ones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abbigail, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Awesome headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise canceling headphones . Fit Excellent Deep bass sound Bought 2
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Blondie, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Awesome headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These things sound pretty good. Lots of bass if you’re into that. Can be eq’d to have a nice full sound. Very comfortable. Love them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ConnerM, Amazing! We're glad that you like the sound quality and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Hard to control
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is good. Too uncomfortable for a long time use. Ears get very warm. Hard to control features. Hard to connect through wi-fi
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, WilmerV,
Thanks for the review! We appreciate the comments towards the design and the touch panel, and we can take them in consideration for future references. We are glad you are enjoying the top-technology Noise Cancelling, and it is great to hear that you are taking advantage of the amazing Sound quality.
Thanks for choosing Sony, have a great day!
DiegoV
Excellent Comfortable Product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far after having these for 3 days they are fantastic. I have used them a decent amount, and everything is great. The comfort is a highlight. I wear glasses and some over the ear headphones feel uncomfortable (like the airpods max) but these feel so good on my head. The noise cancelling is what I would come to expect from first party audio companies nowadays. The sound is great and I haven't noticed any problems. I got these for less because I am an employee and I would likely buy these for full price if I was needing a nice pair of over the ear headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dalen, Thank you for the 5-star rating! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Excellent headphones, OK value for the price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are an OK value for the price. The sound quality is excellent from the phones; the quality from the microphones is OK. They are light in weight, which is nice. I wonder how well the ear pads will wear. Overall, the workmanship feels and looks good - as usual for Sony. The microphone does not work when using the wired connection, not mentioned in the documentation! Fortunately the excellent Sony support staff quickly explained that this is how it’s designed. Swiping on the phones to change the volume is clumsy and slow. Also annoying: the power button is an awkwardly placed tiny button. The unit shuts off automatically when taken off, which is nice - but requires more effort than it should to restart.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IRISH, We're glad that you are enjoying your new headphones. We're also sorry to hear if the mic doesn't work when using wired connection. The headphones microphone is only transmitted via Bluetooth to your device. If you are using the wire with the headphones, your phone's mic will be enabled.
If the headphones turn off automatically, please try the following steps here:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000673390.html?search=auto%20power
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
good sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and sound pretty clear to me. This was a good purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AlexC,
Thank you for choosing Sony!
We're excited to hear that you enjoy the great and clear sound of your WH1000XM5 headphones. It's rewarding to know that this purchase has enhanced your listening experience, and we appreciate you sharing your positive feedback.
Best regards,
-Fred