Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10563363
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
First Expensive Headphones I've Purchased
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have never spent more than like $100 on headphones before because I was scared it was either a waste of money or I just didn't have the money for good headphones at the time. I took a chance with ghese and i love yhem! Sound is amazing, the noise cancelation is top notch, and the comfort is unparalleled (I actually have earn these for like 12 hours straight no issue). I highly recommend these a month into owning them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YNGMIKEYJ,
You made the right choice! We're glad that you like the sound quality, noise canceling function, and comfort of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
good sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and sound pretty clear to me. This was a good purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AlexC,
Thank you for choosing Sony!
We're excited to hear that you enjoy the great and clear sound of your WH1000XM5 headphones. It's rewarding to know that this purchase has enhanced your listening experience, and we appreciate you sharing your positive feedback.
Best regards,
-Fred
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Headphones are amazing! They are so comfortable and soft on your ears. The noise canceling is also so good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BrocktonL, thank you for this amazing review! We're delighted to hear you're enjoying the ultra-comfortable design and industry-leading noise cancellation technology of the WH1000XM5 headphones. Thank you for choosing Sony! Best regards, -Jenn.
Best voice cancelation on the market
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent pair of headphones after tweaked a bit with the EQ! Very light and comfortable and look beautiful! Fast charges in a little over an hour.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mario, Awesome! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great and sound proof
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality!! I can remove all the sound around me, and the Black Friday deal was great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Paulie!
Thank you for the wonderful review of the WH-1000XM5 headphones! We are honored to hear that you think the sound quality is amazing and that you were able to grab a great deal.
We appreciate you choosing Sony!
Best regards,
Estefany
Noise Cancellation = SONY
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Noise Cancellation. The audio quality out of the box may not be to everyone's liking, but once you fiddle with the EQ, the sound gets much better. I have used it in public transport and the noise cancellation has no issues. The connection to two devices also makes this headphone very useful. The microphone quality is also very good. People have said I sounded more natural and clear than my Airpods pro. There are better sounding headphones, but if you prioritize noise cancellation, then go for this!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SaikatD,
That is fantastic, in-depth feedback! We are thrilled to hear that you are enjoying the excellent noise cancellation and find the simultaneous connection to two devices very useful. We appreciate you confirming the very good microphone quality that offers clearer and more natural sound than your previous setup, and we're glad you were able to customize the audio to your liking using the built-in EQ feature.
Thanks for choosing Sony.
Best regards, Eliab
Best headset ever
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best headset I ever purchased, high quality, light weight, the noise cancellation is worth the price, my previous one made me felt dizzy when I turn on the noise cancelling everytime, but this one does not, love this headset very much, also recommend to one of my friend. she bought it and love it as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi geniusrita, We're glad that you're enjoying your WH1000XM5. Thank you for choosing Sony. Erin
Best noise cancelation
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight, great value, super comfortable, it cancels noise great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MairaR Amazing! We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
5 Stars Headphone
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality Design Comport One of the best all 5 stars headphone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jinggaz, Great! We're glad that you like the sound, design, and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful product, light, comfy, amazing sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ThanhL, You've made an excellent choice! Thank you for upgrading to your new WH-1000XM5 headphones. We're truly delighted to hear that you are enjoying all the improvements we made on these headphones, especially the exceptional sound and all day comfort with an elegant design. Thank you so much for the amazing review and for choosing Sony! -Jess
Headphones for my daughter
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice color and it has a good sound quality, excellent price and quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AdelaR,
Thank you for choosing Sony!
We’re elated to hear that you appreciate both the color and sound quality of the WH1000XM5 headphones. It’s wonderful to know that the combination of design and performance resonates with you, especially alongside the value they offer. Your feedback encourages us to keep delivering products that blend style and excellence seamlessly.
Best regards,
-Fred
Good, But Falls Short of Expectations
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes for these and, after using them for over a year and a half, I’ve been disappointed by the noise cancellation. Despite tweaking bass and range settings, outside sounds still leak through in open environments — even with ANC toggled on in the app. I’ve accepted that this may just be their limit. Connectivity has also been hit or miss, with random Bluetooth dropouts that no amount of troubleshooting (on both phone and computer) seems to fix. Battery life is decent but not impressive for the price. Overall, I expected more. My next purchase will likely be the Apple AirPods Max — I’ve met too many people who rave about their truly phenomenal noise cancellation.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello there,
Thank you for considering Sony products.
We apologize for the disappointment you've experienced with the noise cancellation on your WH1000XM5 headphones after extended use. We understand how important effective ANC is, especially in open environments, and regret that outside sounds continue to leak through despite your adjustments.
To help improve the performance, we recommend the following steps:
Firmware Update to Version 2.4.1: Please install the latest software to enhance performance and functionality. Detailed instructions are available at the following link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246
Reset the Headset: This process clears temporary bugs without erasing pairing information. Instructions are available at the link below:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
Initialize (Factory Reset): Use this step to fully restore the headset settings if resetting does not resolve the issue. (Please note this will delete all pairing information.) Detailed instructions can be found at the link:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
We want to get this resolved for you! If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting.
You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have great sound quality out the box, but tuning it through the app, you can really add SOO much depth to the audio. The bass is real nice, and not overbearing, the mids and highs are super clear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SpencerJ,
Thank you for choosing Sony!
We're thrilled you're enjoying the superb sound quality of your WH-1000XM5 headphones right out of the box, and that a quick tune-up in the app deepens the audio experience. Thanks for confirming the clear and well-balanced bass, mids, and highs—that's exactly what we aim for!
Best regards,
-Fred
The sound quality is awesome.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is awesome. That alone was worth it, right? not sure about sound quality over WM4, but the fit was a little better for me, so spent more for WM5. I suggest to try the fit before spending so much money, Other things... Instructions were not easy to follow, and a little hard to find. Then case is terrible, so plan to buy a new case immediately. Zipper doesn't work well, and the design is just weird. A rectangular box with a loop and filleted edges would be better and probably cheaper. Now more waste for the landfill. It's a bummer that after spending $400, you still have to find accessories.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gonzmustang, We're glad that you like the sound quality and fit. We also appreciate your feedback about the case. Your feedback matters as it help us improves our products. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Exceptional!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and noise canceling capability, great product Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jose,
We are thrilled to hear that the WH-1000XM5 headphones are delivering the excellent sound and noise cancellation you expected! It is great to know that the dual-processor system and 8-microphone array are providing that "excellent" distraction-free experience Sony is known for.
Thanks for choosing Sony.
Best regards, Eliab
Broke after 7Mo and Sony says it’s normal
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were awesome for 7months yep! You read that right. I’m a Developer in my mid 40’s with Autism so I wore them all the time. I was meticulous with how I cared for them as I do with all my things but especially my precious headphones. They broke at the joint where the cup meets the headband for no reason. By that I mean I wasn’t stretching them, laying in them, I didn’t drop them, smash them I just picked them up off the desk and the cup dangled. They still work. But here’s the best part. My “warranty” would be considered manufacturer because it’s been less than a year and Sony says they don’t cover “cosmetic defects as a result of normal wear” is that so!? So that’s normal?? Then they told me it’s because I did something which I did not. I have $20 Amazon headphones for 3-4 years give me a break. Then the Sony rep said “they are not designed to last very long we can give you a one time $50 discount on a new pair” What a joke!! You can buy them if you can afford what others have called poor craftsmanship because this plastic is cheap crap! And because of how Sony treated me I have wanted to let everyone everywhere know what you are getting into with this product and company. I was loyal for years now never again will they get a penny of my money. 7 months you guys! 7 months!! But that sound awesome for the time
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TheOnlyRealEva,
We are sorry to hear about what happened. This is definitely not the customer experience we want you to have. We can review your case so we can better understand your situation. You can email us at socialsupport@am.sony.com with the following details:
Case Number:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We take all user input seriously and will make sure your comments reach the appropriate person.
Sincerely,
Vincent
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great! Sound is excellent! Battery life is really good too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jazz,
Thank you for choosing Sony!
We're thrilled you're enjoying your WH-1000XM5 headphones! It's fantastic to know you find the sound excellent and the battery life really good. We designed these headphones to deliver an exceptional audio experience for extended periods, and your feedback truly reinforces that. Thanks so much for sharing your positive comments!
Best regards,
-Fred
MY NEW HEADPHONE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and a long battery life. Very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MatthewM, We're thrilled to hear that you like the sound and battery life. Your feedback is greatly appreciated and thank you for choosing Sony! Erin
Supreme sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best sounding headphones and very lightweight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Naga,
Thank you for choosing Sony!
We’re delighted to hear that you’re enjoying the sound quality of your WH-1000XM5 headphones! Our aim was to deliver an outstanding audio experience, and it is wonderful to know that we are surpassing your expectations.
Best regards,
-Fred
Not for small heads
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using them for 2 months now and I can say that nothing beats the sound quality, they are soft on the ears, but they're just too big for my head. It slides off when I bow my head down. And when wearing it for a long time, it kinda hurts the top of my head where it touches the headband, even though it's padded. Other than those, I don't have any complain.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, Cher.
While we are glad to hear your satisfaction with the amazing sound quality and superb performance of your WH-1000XM5, we are really sorry if it didn't fit you well. The WH-1000XM5 are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. You may try adjusting the headband slider so that they cover your ears and have more personalized comfort. You may also find the following article helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00015243
I hope this helps.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for choosing Sony!
Best regards,
Romeo