Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10563363
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Excellent headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones, and the noise cancellation is also great. If you are considering them for workouts, they did not work well for me. Due to the soft fit, they tend to slip off constantly during gym training. However, it is hard to call this a downside, as these headphones are not positioned as workout or gym headphones. Overall, I am very satisfied with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your excellent review, Yehor!
We are thrilled to hear that you are very satisfied with your WH-1000XM5 headphones and that you find both the audio quality and the noise cancellation to be great.
We also appreciate your valuable feedback regarding gym use. You are correct; while they offer superior comfort for daily use and travel, we do recommend models with a specific IP rating for heavy workouts.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Look at you go in that head gear
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, very comfortable. A little annoying with the sound detection, but overall very easy to connect to Bluetooth and lasting charge
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steph, Thank you for your review of the Sony WH1000XM5! We're glad you like the comfortable fit, easy Bluetooth pairing, and excellent battery life of your new Sony headphones. We understand your concern regarding sound detection feature. To improve your experience, you can try turning off the Adaptive Sound Control in the "Sony | Headphones Connect" app and manually adjusting the noise canceling settings as needed. This should help reduce any unwanted changes in sound detection and provide a more consistent listening experience. Hope this helps and thanks for choosing Sony! -Sam
Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The reason I didnt give it a full five was because of the sony app you need to download to change a few things on your headphones. An example of this would be the speech detection, I woul talk and audio would cut off, so overall you could talk and listen at the same time. Unless of course you changed it in the app. Nonetheless its a great product, amazing audio and are comfortable around the ear!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Gaby,
Thank you for purchasing our Sony WH1000XM5 and for sharing your feedback. This will help us improve our future product. We're glad that you like the quality of our XM5. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Marco
Sony Headphone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son love his new headphones! Quality is really good and sounds amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KennethD,
Thank you for choosing Sony!
We’re excited to hear that your son is enjoying the WH1000XM5 headphones and appreciates their quality and sound. Knowing they bring such positive experiences to your family means a great deal to us.
Best regards,
-Fred
Great sound quality and comfort
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and super comfortable for over-the-ear headphones. I wish they made cooking earpieces for them on release, that’s the only thing I would change. I use these to study in order to focus, and they’re comfortable enough to walk with outside as well. So far the connectivity seems pretty seamless.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shawn, Awesome! We're glad that you are enjoying the sound quality, comfort, and connectivity. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Not sure it's worth the upgrade, but still good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second purchase of the Sony WH-1000 headphones. I bought the XM4 and really like them, so took the plunge for the upgrade. I'm not sure I see a big difference in the new one, but it still sounds great. Maybe a little lighter than the XM4. If you like top-notch headphones, these will definitelu fit the bill.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Grabes,
Thank you for the purchase and 5-star rating! The main features of the WH1000XM5 are
Industry-leading noise canceling, crystal clear hands-free calling; up to 30 Hours of playback with ANC on; Ultra-comfortable, Lightweight design with soft fit leather; multipoint Connection, redesigned collapsible case. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Sony head phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like everything about them, good sound quality, fits well in the ears, good connection with my cell phone, I really like everything.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AvelinoC,
We’re so glad you’re loving the WH1000XM5 headphones! Great sound, a comfy fit, and an easy phone connection make them a fantastic choice. Thank you for trusting Sony! Enjoy! -Maria
Inferior quality - expecting Sony to recall
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy these headphones "WH1000XM5", the physical quality of these headphones do not match the high price. I got the Sony - WH1000XM5 6 months ago and the sound quality was always great though the headphones themselves felt flimsy when compared to WH1000XM4. That is, up until recently when the plastic of the right swivel piece cracked and a piece fell off, rendering the headphones unusable. I would understand if this was due to rough handling, this was from normal use leading to the right swivel breaking and the right speaker being left dangling by the wire (please see the attached pictures). Many others who’ve purchased this product have had the exact same issue with the exact same piece, suggesting a definite manufacturing defect. But Sony refuses to either recall or cover the damages, despite the headphones being under warranty, just a simple google search "wh1000xm5 broken hinge issue" will show the exact same issue occurring all across the globe. When contacting customer support they simply referred me to a separate repair shop and said there was nothing they could do. All in all a terrible experience and would not purchase headphones from Sony again, you’re much better off purchasing from a brand such as Bose or Apple where the product is sturdy and they stand behind their products whether it is good or bad, providing ample and just customer support. Being a loyal Sony customer, purchasing everything from their Sound System, to TV's to Playstation, my expectation is that Sony, as a flagship product, needs to step up and do a recall. This will set the right brand image for Sony backing their reputation.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RegularUser, we're sorry to hear that you have an issue with the headband hinge of your XM5. This is definitely not the quality or durability we aim to deliver to our customers. We'd like to review your file to better assist you. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Worth the wait, money and the hype! Get these!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding. I've had, and consequently compared these Headphones to the Bowers and Wilkins PX7's, the older Sony 1000MX3's and Jabra Elite 85t's and the Sony's Noice Cancelling is superfluous. No question. The deep bass, the rich treble/highs makes listening to everything from 2Pac to Enya, to Nelly a choice experience. The phone/bluetooth quality is outstanding. I refuse to take a call on any other headset that I own than these Sony WH-1000MX5's!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LogitechDarkFieldFan, we're glad you are enjoying our newest industry-leading noise canceling headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
Perfect for Long Haul Flights
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is amazing. Wore these on an 8+ hour flight on one charge. Love that they come with an aux cord for in-flight entertainment and the noise cancelling was perfect. Also was able to wear a travel pillow and sleep with them on pretty easily.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jstoe, That's awesome! We're glad that you are impressed with the battery performance of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
Best overall sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones deliver a great performance of solid lows, mids, and highs; shining particularly towards mid-lows and mid-highs the bass has a very nice rumble to it. The ANC is superb and is a great addition to these both wired and wireless to your preferences as they last for about 35 hours wirelessly and connection is seamless and simple. Definitely recommend after the use of my AT-M50X for thousands of hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matt, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son likes the quality and performance. He's happy, I'm happy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MargaretB,
Thank you for choosing Sony!
It brings us great joy to hear that your son is enjoying the quality and performance of the WH1000XM5 headphones. Knowing that both of you are happy with the experience truly motivates us to keep delivering products that bring people together and enhance everyday moments. Thank you for sharing your kind words!
Best regards,
-Fred
Headphone review
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones would be great for activites that dont have a lot of outside noise and for those that don't blast their music. These would be great in an offic setting or for walks around the block. Their noise cancelling is good and i love their ability to stop noise cancelling when talking or being talked to. They're not the loudest headphones. If you want something loud for the gym I wouldn't recommend these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi. JonathanP,
Thanks for the review! We are really happy to hear how much you are enjoying your Sony Headphones and their amazing Sound quality and Noise Cancelling feature! We appreciate the feedback and it will definitely be taken in consideration for future references as Sony strives to deliver excellence!
Thanks for choosing Sony, have an amazing day!
-DiegoV
Sony Sound Equals Quality.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic headphones as long as you are not using them outside. The instructions say they can't get wet and you can't sweat on them. So much for exercising. Otherwise, they had a beautiful sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LennyV,
We're pleased to hear that! Thank you for giving your Sony headphones a fantastic 5-star rating! We're grateful you’re enjoying their beautiful sound quality—it’s one of the standout features of your Sony WH-1000XM5. We appreciate your note on usage limitations outdoors and around moisture, as the design does prioritize pristine audio performance.
Thank you for choosing Sony—hope your day is as clear and enjoyable as your listening experience!
DiegoV.
Sony Headphones Great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones worth the price. Its comfortable and sleek noise cancellation is outta this world
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GavinM, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
air max killers
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Truly incredible headphones love the noise cancelling, compared to the xm4 this is more of a speaker approach as the inwards fold outwards I personally like that more and it feels lighter around the head probably to compete even more against the air maxes this is a dream headset however still awaiting to get gps service on this in case i lose
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KenanO,
Happy to hear that you selected our WH-1000XM5 over other brands and you enjoy the good sound quality of our headphones. We appreciate your feedback/suggestion regarding GPS function. Since this unit does not have a built-in GPS, in case you lose your headphone, you can use Fast Pair features of your XM5. The WH-1000XM5 supports Google’s helpful new Fast Pair feature. It lets you easily locate where you left your headphones by tone sound or checking their last known location in Google’s Find My Device app on your smartphone.
You can also enjoy the sound quality of the headphone because it has 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. - Marco
Great headphones but can’t share apple audio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality headphones. For Apple/Iphone users* You cannot share audio with others with these headphones. If you are looking to maybe watch a movie together somewhere and not disturb others this wont be your friend.* But great everything else!! Good sound when adjusted to your liking with the eq, good feel, holds a great charge and charges quick!
I would recommend this to a friendBrand response from SonyListens
Posted .Excellent choice Justin! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Solid headphones but some improvements needed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work as intended. The noise canceling function works well and I was looking for a set that were multipoint - able to connect more than one device - so that I can respond to my phone while working on my laptop. The reason for the 4/5 stars is because I am forced to download an app to do the multiple connections and connectivity isn’t always consistent resulting in a somewhat glitchy sound connection on MS Teams. This doesn’t happen often but for the price we shouldn’t have to deal with this.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KatherineN, Thank you for the feedback on your experience with your new Sony WH-1000XM5. While we're glad you like the excellent noise cancellation and overall function of these headphones, we regret to hear about the connectivity glitches that you're having. We highly recommend that you download the latest firmware version to ensure optimal performance. You can also follow the additional troubleshooting steps on this link for more information: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00204483
We also recommend contacting our our product support team via phone call or chat through this link should you need additional assistance: https://us.esupport.sony.com/support/s/service?language=en_US.
Hope this helps!
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Great headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound and the comfortable fit and they're so light and easy to take along
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EvelynT, We're glad that you like the sound quality and comfortable fit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony wireless MX5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones. The sound is perfect and has just the right sound for my music. I also love the fact that I can plug in a wire to my guitar amp and play my guitar without having the whole house hear me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DustinB!
Thanks for your review on your WH-1000XM5!
It is truly wonderful to know that the sound is perfect for your music and that you're finding the wired connection so useful for your guitar practice.
We appreciate you choosing Sony!
Best regards,
Estefany