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Customer Ratings & Reviews

Your price for this item is $264.95
The comparable value price is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6094 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 75 Showing 1,481-1,500 of 6,094 reviews
  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is incredible. Very comfortable and lightweight

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NolanM, We're glad that you are enjoying the sound quality, comfort and light-weight design. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! The sound, fit, and comfortability are all perfect!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Benjamin, Thank you for the 5-star rating! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    sony xm5

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First pair of headphones, lightweight, amazing sound quality, amazing noise cancellation, everything about these headphones is amazing for the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChrisB, Awesome! We are so glad to hear that you are happy with the sound quality of your new WH-1000XM5 headphones! Thank you so much for the 5-star rating and for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Great Headphones Minor Annoyances

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the headphones. The sound quality and customizability with the EQ is good. ANC is also amazing. The only complaints that I have are that the ear cups make my ears sweat and it’s not really comfortable for extended use. The touch controls are also not my favorite because if I accidentally touch the side then the whole song is interrupted. Overall tho the headphones are great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JaideepL,

      Thank you for the purchase! We're glad to hear that you like the sound quality and equalizer of the headphones. Your feedback is greatly appreciated. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Sony headphone review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are really good quality and work really well. The audio quality is top notch & the noise cancelation work extremely well, With how comtroble they work I can wear them forever.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JorgeS, Awesome! We're glad that you re enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Best sounds best noice cancelation

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely the best sound and noise cancellation you can get on the market. You almost not feel it over the head the soft materials make is very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AdrianP,
      Excellent choice! We're glad to hear that you are having a great time with the superb sound quality, noise cancellation, comfortable fit, and overall performance of your XM5 headphones. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Best for personal use

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a using this product for more than a year, It has a excellent battery life and good sound system. Sometimes it disconnects, but overall, it is a reliable pair of headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fabiola, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect!!! Sound is great and great for running. They stay on

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BEATRIZ, we're glad you like the sound quality of our product. Thanks for choosing Sony. ~Earl Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Best headphones

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    Best Buy Employee
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sound quality and noise cancellation headphones on the market. Far better than Bose and apple. On top of that, these headphones have the most comfort out of the three. Wore these for school for studying and never had head fatigue

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Paul, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Love Sony Products!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love using these, especially on the plane! The noise cancelling works really well and they’re comfy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JPFP, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Carl Sony_US

  • Rated 5 out of 5 stars

    Wh 1000xm5

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the noise cancelation on the headphones and can barley hear anything with no music on

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shawn, We're thrilled to hear that you are loving the noise cancelation. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Quality! PERFECT FIT AND SUPER COMFY!!! The black wasn’t well suited for me but returned and got them in a lighter color and I stilll absolutely love them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AngL, Thank you for the positive review! We're glad you like the amazing quality, perfect fit, super comfortable fit, and the silver color of your new Sony WH1000XM5. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Best sound and quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went from bose to sony. The quality is the best. The sound and bass are great. I would recommend sony or bose.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kyle, awesome! We're happy to know that you are enjoying the sound quality of our product! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Good headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love theses they’re great for everyday use but wouldn’t recommend for the gym cause they will slip off because of the sweat

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your honest feedback, Christian!

      We are so pleased to hear that you love the WH-1000XM5 headphones and find them great for everyday use. It's wonderful that they are meeting your needs for daily listening!

      We also appreciate you sharing your experience about using them at the gym. We understand that comfort and a secure fit during intense, sweaty workouts are a priority, and we value your note about them potentially slipping off in those conditions. Your input is valuable, and we'll certainly share it with our design team as we continually work to improve our products.

      Thank you again for choosing Sony and for sharing your complete experience.

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    THE BEST !!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. Super comfortable and light weight , the noise canceling feature comes in super handy... When, I am trying to read or study....

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nelson, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. They a very comfortable with my glasses on. I love the control from the right ear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Diverdar, Amazing! We're thrilled to hear that you are enjoying the great sound quality and the comfortable fit of the WH-1000XM5 headphones, especially with your glasses on. It's also fantastic to know that you love the control features on the right ear. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing head phones. Soft and it blocks out outside noise real good. Recommended for workouts too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SGin, we're glad you like our industry-leading noise canceling headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphones are incredible. Comfortable for long wear and has the best sound quality in any headphones I’ve ever owned. I use these headphones for everything like gaming, working out, music, etc.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Joee!
      It is truly wonderful to know that your new WH-1000XM5 have become your go-to for everything from gaming to working out. We are glad they stay comfortable for you all day long!

      We appreciate your decision to go with Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Love them! Wish they had other colors

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound as you would expect from Sony! Noise cancelling is not full proof but it works. Battery stays charged a good amount of time. Best of all, if you get the protection from Best Buy, they will deal with it directly unlike beats where you have to go to the dreaded apple store. I personally think it has better sound quality than beats.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BebeRia, Great! We're happy to hear that you like the sound quality, battery life, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 4 out of 5 stars

    sony xm5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this on sale. Unlike some other reviews, the hinge is sturdy. I really like the battery life over anything.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your feedback, Joojoo!

      We are so pleased to hear that you are enjoying the WH-1000XM5 headphones, especially noting the fantastic battery life. We designed these headphones to provide exceptional, long-lasting power so you can enjoy your audio for extended periods without interruption.

      We also appreciate you sharing your positive experience regarding the hinge's sturdiness. We are constantly focused on creating durable products built for real-world use, and it is great to hear your observation supports our build quality.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team Sony_US